problem with a Brother DCP 115C printer Solved/Closed

Question

Hello,
I have a Brother DCP - 115C printer and since this morning I've been getting this error message:

Cleaning impossible see troubleshooting and normal maintenance chapter in the user guide

Can someone help me? I don't know what to do

Thank you

Configuration: Windows Vista

douba · Accepted Answer

Good evening,

I had the same problem as you and I followed the next steps, and by magic it worked... try it out, bye

Error "cleaning impossible" - Brother printers
Procedure for models DCP-110C / 115C / 116C / 117C / 120C / 310CN / 315CN / 340CW:

Turn on the machine.
Press ‘Menu’, ‘Mono Start’, ‘Menu’, ‘Mono Start’ in less than 5 seconds.
Then the display shows: “│MAINTENANCE 10│”.
Using the up (▲) or down (▼) keys, display “80” and then confirm with “Menu/Confirm”.
Press the ‘Mono Start’ key several times until the message “PURGE: 06400” appears. (In general, the value exceeds 6400)
To reset the counter to “00000”, you need to enter the value “2783”: successively display the digits 2, 7, 8, and 3 using the (▲) or (▼) keys and confirm each time with the ‘Confirm’ key.
To exit, press the ‘Stop/Exit’ key.
Unplug the power cable from the machine for 5 seconds and then plug it back in.

sussi · Answer

Good evening Cahill, I believe it's the used ink reservoir full  I found this  https://www.fixyourownprinter.com/forums/printer/43886#7  the problem is it's in English  best regards  Sussi

crystobale · Answer

Hello, I also have the same problem, the screen displays (printing impossible see troubleshooting and routine maintenance chapter in the user manual), it may be because I don't use it often?

sussi · Answer

Hello, Cahillije

No, it is not necessary to empty the mentioned tank.

On the forum mentioned above, they say that you just need to reset the printer.

Like this:

1. Press the Menu & Mono start keys. Next, press the up arrow key 4 times to make the machine enter maintenance mode.

2. Enter 8 & 0 by using the up arrow key & SET keys.

3. Press the mono start key several times until the purge count appears on the LCD.

4. Enter 2 7 8 & 3 by using the up arrow key & SET keys to reset the purge count to zero.

5. Press the stop/exit key to return to the initial stage of maintenance mode.

6. Enter 9 twice by using the up arrow & SET keys to exit from maintenance mode.

I must admit that I don't know your printer.

But I often do this kind of manipulation on Canons.

The only risk is that at some point, the ink may overflow.

The ink absorption container is located (normally) at the bottom of the printer.

A very dirty job.

Best regards,

Sussi

sussi · Answer

Good evening, I will see what I can do.

Best regards

Sussi

Here is a Google translation, beware!!!! it's an automatic translator.

https://translate.google.fr/?prev=hp&hl=it&text=%0D%0A1.+press+the+Menu+%26+Mono+start+keys.+next+press+the+up+arrow+key+4+times+to+make+the+machine+enter+the+maintenance+mode.%0D%0A%0D%0A2.+Enter+8+%26+0+by+using+the+up+arrow+key+%26+SET+keys.%0D%0A%0D%0A3.+press+the+mono+start+key+several+times+untill+the+purge+count+appears+on+the+LCD.%0D%0A%0D%0A4.+enter+2+7+8+%26+3+by+using+the+up+arrow+key+%26+set+keys+to+reset+the+purge+count+to+zero%0D%0A%0D%0A5.+press+the+stop/exit+key+to+return+to+the+initial+stage+of+the+maintanance+mode.%0D%0A%0D%0A6.+enter+9+twice+by+using+the+up+arrow+%26+set+key%27s+to+exit+from+maintenance+mode%0D%0A%0D%0A&sl=en&tl=fr

nicole · Answer

missing 2 installation CDs - only 1 available MFL-PRO SUITE lp0961001 ver c

wilfried · Answer

thank you super

titon · Answer

Hello !

I tried the "trick" found here and reset my "waste counter" to zero... Then I unplugged my DCP-115C for 15 minutes and plugged it back in... but I still get the "Unable to init" message.
What can I do now?
Thanks in advance.

Hello !
On my DCP-115C, I have the "Unable to init" message.
I tried to reset to 0000 the waste counter, using your help (thanks to all !).
I cut and put back the power... but the LCD still says "Unable to init".
What can I do, now ?

yoyo · Answer

Hello, I have a problem with my DCP-153C printer  init. impossible 50  and it can no longer print.

chouettedb · Answer

Error "cleaning impossible" - Brother printers

You need to reset the page counter in order to print again:

Procedure for models DCP-110C / 115C / 116C / 117C / 120C / 310CN / 315CN / 340CW:

Turn on the machine.
Press, in succession, `Menu`, `Mono Start`, `Menu`, `Mono Start` within 5 seconds.
The display will show: "?MAINTENANCE 10?".
Using the up (^) or down (v) buttons, display "80" and then confirm with `Menu/Set`.
Press the `Mono Start` button several times until the message "PURGE: 06400" is displayed. (In general, the value exceeds 6400)
To reset the counter to "00000", you need to enter the value "2783": successively display the digits 2, 7, 8, and 3 using the (^) or (v) buttons, confirming with the `Set` button each time.
To exit, press the `Stop/Exit` button.
Unplug the power cord from the machine for 5 seconds and then plug it back in.

Procedure for models DCP-130C, DCP-330C, DCP-357C, DCP-540C, DCP-750C:

Turn on the machine.
Press, in succession, `Menu`, `Mono Start`, and press the up arrow 4 times within 5 seconds to enter maintenance mode.
Using the up (^) or down (v) buttons, display "80" and confirm with `Menu/Set`
Press the `Mono Start` button several times until you reach the purge counter.
To reset the counter to "00000", you need to enter the value "2783": successively display the digits 2, 7, 8, and 3 using the (^) or (v) buttons, confirming with the `Set` button each time.
To exit, press the `Stop/Exit` button.
Enter the digits 9, 9 using the arrows to exit maintenance mode.

Procedure for models MFC-210C / 215C / 410CN / 425CN / 620CN / 640CW / 820CW, FAX-2440C, MFC-5440CN, MFC-5460CN, MFC-5840CN:

Press `Menu` and then enter 2864 within two seconds (it may take several attempts).
Enter 80.
Press `Black/Mono` until "Purge count" appears.
Enter 2783 to reset the counter to 0.
Press `Stop/Exit`
Enter 99

benito · Answer

Hello everyone, here is my experience: I have a DCP 585 CW and the same error message "cleaning impossible 35"
Actually, I noticed that the striped ribbon for the print head's eye was dirty; a light wipe with a soft cloth and it works again.

chouettedb · Answer

Error "cleaning impossible" - Brother printers

You need to reset the page counter to be able to print again:

Procedure for models DCP-110C / 115C / 116C / 117C / 120C / 310CN / 315CN / 340CW:

Turn on the machine.
Press, in succession, 'Menu', 'Mono Start', 'Menu', 'Mono Start' within 5 seconds.
The message "?MAINTENANCE 10?" will then appear.
Using the up (?) or down (?) keys, display "80" and then confirm with "Menu/Confirm".
Press the 'Mono Start' key several times until the message "PURGE: 06400" appears. (Generally, the value exceeds 6400)
To reset the counter to "00000", you need to enter the value "2783": successively display the digits 2, 7, 8, and 3 using the keys (?) or (?) and confirm each time with the 'Confirm' key.
To exit, press the 'Stop/Exit' key.
Unplug the power cable from the machine for 5 seconds, then plug it back in.

mynymyr · Answer

If you still have the problem, you can contact Brother customer service:
Consumer Technical Support 0 149 906 109
Monday to Thursday: from 8:30 AM to 12:30 PM and from 1:15 PM to 5:30 PM
Friday: from 8:30 AM to 12:30 PM and from 1:15 PM to 5:15 PM

chouettedb · Answer

Error "cleaning impossible" - Brother printers

You need to reset the page counter to be able to print again:

Procedure for models DCP-110C / 115C / 116C / 117C / 120C / 310CN / 315CN / 340CW:

Turn on the machine.
Press, in succession, 'Menu', 'Mono Start', 'Menu', 'Mono Start' within 5 seconds.
The display will show: "?MAINTENANCE 10?".
Using the up (?) or down (?) keys, display "80" and confirm with "Menu/Confirm".
Press the 'Mono Start' key several times until the message "PURGE: 06400" is displayed. (Usually, the value exceeds 6400)
To reset the counter to "00000", you need to enter the value "2783": successively display the digits 2, 7, 8, and 3 using the keys (?) or (?) and confirm each time with the 'Confirm' key.
To exit, press the 'Stop/Exit' key.
Unplug the power cord from the machine for 5 seconds and then plug it back in.

fanfois · Answer

Error "cleaning impossible" it's 01/09/13 on a MFC5840CN it's working perfectly thank you

Problem with a Brother DCP 115C printer

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