Driver his

Question

Hello,

I have a small issue with a Thomson THBK2-12.32B500 laptop.

After formatting, I lost the sound.
The PC is running Windows 10.

(The drivers are properly installed) I have tested all possible drivers and the sound won't activate. :(

If you have a driver to solve my problem,

thank you.

mjf6 · Answer

hi check out the site "toutlesdrivers.com" or "driverscloud.com" to find and install drivers.

kaneagle · Answer

Hello,  Press Windows + R Type --> devmgmt.msc and OK.  If there is an alert regarding a device: Provide the hardware ID number of the device Look at this --> Find the device identification number Post the number in your next message.  What do you have under sound, video, and game controllers?  Is Windows 10 32 or 64 bits?   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Download and install --> 7Zip 64 bits  Download this driver -->  Audio and put it in your documents.  Right-click on --> 20811144....cab Select --> 7Zip Choose --> extract to "20811144....\"  Go to Device Manager Right-click on the device Update driver Browse my computer ...... Choose from a list of drivers... Have Disk Browse Go to your documents Go to the unzipped driver folder --> 20811144.... Select the file --> isstrtc.inf and OK. Restart.   -- The human being is at its best when things are at their worst.

kaneagle · Answer

Run an sfc:
Press Windows + X
Select --> Windows PowerShell (admin) or Command Prompt (admin)
Type --> sfc /scannow and hit enter

A system file check will take place.

--
Human beings are at their best when things are at their worst.

kaneagle · Answer

Repair Windows. Check this out --> Repair Windows 10 without data loss    -- The human being is at its best when things are at their worst.

kaneagle · Answer

Give the equipment identification number of the unknown device Look at this --> Find the device identification number Post the number in your next message.   -- Human beings are at their best when things are at their worst

b2oba97 · Answer

Here is the equipment identification number ACPI\VEN_ESSX&DEV_8316 ACPI\ESSX8316 ESSX8316

kaneagle · Answer

Hello,  Try this driver --> ACPI Audio  Right-click on --> ACPIAudio.zip Select --> 7Zip Choose --> extract to "ACPIAudio\"  Go to Device Manager Right-click on the device Update driver Browse my computer ...... Choose from a list of drivers... Have disk Browse Go to the folder of the unzipped driver --> ACPIAudio Select the file --> ES8316AudCodec.inf and OK. Restart.    -- The human being is at its best when things are at their worst

kaneagle · Answer

Press Windows + R Type --> services.msc and OK.  Check that the Windows Audio service is running and set to automatic startup type.  ------------------------------------------------------------------------------------  Press Windows + R Type --> control panel and OK  Sounds In the playback tab, what do you have set as default speakers? Example image:

kaneagle · Answer

Try this driver --> Audio  Unzip it Run setup.exe   -- The human being is at its best when things are at their worst.

kaneagle · Answer

The repair yielded nothing, so reinstall Windows Look -->> HERE <<-- -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Go to Device Manager
Sound, video and game controllers
Right-click on each device --> Intel SST and ES8316
Uninstall

Click on --> Action
Scan for hardware changes.

--
The human being is at their best when things are at their worst

kaneagle · Answer

Give the equipment identification number of the --> multimedia audio controller.

b2oba97 · Answer

After rebooting the PC, all the drivers are installed
but there's still no sound

I found a topic that has the same problem which was resolved

https://www.commentcamarche.net/forum/affich-35389958-avoir-le-pilote-pci-ven-8086-dev-0f28-pour-w10#top

I followed the procedure but it doesn't work!!

billmaxime · Answer

hi

you followed the procedure from the topic, but did you select the file >> isstrtc.sys that Kaneagle gave you in this message >> https://forums.commentcamarche.net/forum/affich-35592796-pilote-son#5

instead of the file >> isstrtc.inf

the link and procedure from the topic you followed >> https://forums.commentcamarche.net/forum/affich-35389958-avoir-le-pilote-pci-ven-8086-dev-0f28-pour-w10#24

PS: hi Kaneagle

@+

--
the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

Hi  I contacted Thomson's customer service and they gave me some drivers, but it didn't help :(   I think in this case, the problem is hardware-related with your PC  See you later  -- the radiation level is higher at the unemployment office than in Chernobyl

billmaxime · Answer

Hi

before formatting, the PC had sound

it's after the formatting that there's no sound anymore
so I don't think it's a hardware issue

possible, but >> I contacted Thomson's customer service and they gave me drivers but nothing worked :(

did you properly follow the installation procedure for the driver(s) from Thomson?

@+

--
the radiation level is higher at the unemployment office than at Chernobyl

billmaxime · Answer

re  I reread the topic, and your PC is 64 bits...  I downloaded the drivers from the link that Thomson sent you, and the SON driver is for 32 bits...  In image:    X86 is 32 bits  @+

kaneagle · Answer

Right-click on the driver --> Intel package.zip Select --> 7Zip Choose --> extract to "Intel package\"  Go to the unzipped driver folder --> Intel package Folder --> MRD7-Win10-PV-WW31 Folder --> Installer Folder --> PlatformInstaller Run the --> setup.exe  -- The human being is at its best when things are at their worst.

b2oba97 · Answer

Here is currently the Driver Manager

kaneagle · Answer

Give the identification numbers of the 2 unknown devices.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

For the ACPI, try this driver again --> Audio  Right-click on --> 20811144....cab Select --> 7Zip Choose --> extract to "20811144....\"  Go to Device Manager Right-click on the ACPI.... device Update driver Browse my computer ...... Browse Select the folder of the unzipped driver --> 20811144.... OK, next Restart.  ----------------------------------------------------------------------------------  Then, go to Windows Update and do the updates.    -- Human beings are at their best when things are at their worst.

b2oba97 · Answer

still no sound :(

billmaxime · Answer

hi  I followed your tutorial but it didn't work   did you do the updates via Windows Update after installing the driver?  you still have 1 alert in the device manager, provide the identifier of the unknown device  https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique  the 1st line is enough, post it via copy/paste in your reply    @+  -- the radiation level is higher at the employment center than in Chernobyl

kaneagle · Answer

It is a known issue since the last update. Look -->> HERE <<-- -- Human beings are at their best when things are at their worst.

billmaxime · Answer

re  Unfortunately, the list does not offer the ID number  If you click on the arrow for the drop-down menu, don’t you have the equipment identification number?    Did you see Kaneagle's message? >> https://forums.commentcamarche.net/forum/affich-35592796-pilote-son?page=2#49  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  ok, and for Kaneagle's message?  @+  -- the radiation level is higher at the employment office than in Chernobyl

billmaxime · Answer

re  personally, I have no more ideas  @+  -- the radiation level is higher at the employment office than at Chernobyl

billmaxime · Answer

re  no problem for the help, still wait for Kaneagle to come back on the topic  @+  -- the radiation level is higher at the unemployment office than in Chernobyl

kaneagle · Answer

Go to Windows Update and search for updates.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

I suggest you reinstall Windows.   -- Human beings are at their best when things are at their worst.

Imad · Answer

I encountered the same problem with the same model; you need to find the correct driver for the Intel x5 Z8500 series chipset... Link: https://fichiers.touslesdrivers.com/47942/SC_CHT_Win8.1_x64_Drivers_01282016.zip And there you go, after restarting, the sound came back.

Driver his

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