CPU bottleneck in Fortnite
Ludo70_34
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Hello everyone,
We have an Asus TUF565DV gaming PC with an AMD Ryzen 7 processor and an RTX 2060 graphics card...
We noticed that under Fortnite, the processor is maxing out at 100% while the other components seem to not be stressed at all. Graphics card at 20%, RAM at 60%, SSD at 5% (which makes sense).
Asus asked us to update all the drivers but nothing changes.
If you have any ideas or explanations, we are all ears.....
Thanks, community.
Ludo70
We have an Asus TUF565DV gaming PC with an AMD Ryzen 7 processor and an RTX 2060 graphics card...
We noticed that under Fortnite, the processor is maxing out at 100% while the other components seem to not be stressed at all. Graphics card at 20%, RAM at 60%, SSD at 5% (which makes sense).
Asus asked us to update all the drivers but nothing changes.
If you have any ideas or explanations, we are all ears.....
Thanks, community.
Ludo70
7 réponses
I'm sorry for taking so long to respond. We sent the laptop back to Asus, which replaced the processor fan that was making noise. When we got the computer back, we had to reinstall everything because ASUS Customer Service had reset everything.
Unfortunately for us, the problem persists.... As soon as we launch Fortnite, the processor saturates just like before.... Infinite sadness, what's the point of buying a gaming PC if Fortnite can't run on it......
Unfortunately for us, the problem persists.... As soon as we launch Fortnite, the processor saturates just like before.... Infinite sadness, what's the point of buying a gaming PC if Fortnite can't run on it......
Thank you for your quick response.
We tested League of Legends, and it seems that the saturation problem is less severe in this game.
This weekend I will try again to update the BIOS and the processor firmware.
I sent an email to AMD's technical support yesterday, and I'm waiting for their response. I can't be the first to report this to them, considering the number of forums discussing it.
We tested League of Legends, and it seems that the saturation problem is less severe in this game.
This weekend I will try again to update the BIOS and the processor firmware.
I sent an email to AMD's technical support yesterday, and I'm waiting for their response. I can't be the first to report this to them, considering the number of forums discussing it.
HERE IS THE RESPONSE FROM AMD TECH SUPPORT
We did everything, but the problem persists. However, this might help some of you.
"Thank you for contacting AMD support.
Could you please explain when you started having these problems? Did your game work fine before? Does this happen only with this game or with others as well?
In order to ensure that your system is up to date and to perform a clean installation of your drivers, I invite you to follow the steps below:
Please ensure that Windows is up to date on your computer. If you are using Windows 10, click on this link https://www.microsoft.com/en-us/software-download/windows10 then on Update now, download the update tool, and follow the instructions. If you are using another version of Windows, please check for any new updates via Windows Update.
Install the latest version of the BIOS and the Chipset driver on your motherboard. Follow the instructions provided by the manufacturer to proceed with the BIOS installation if necessary.
Download, without installing, the latest drivers available for your graphics card, via this page www.amd.com/support. Save the installation file.
Download AMD Cleanup Utility and run the software in Windows safe mode (Recommended). Follow the different steps to uninstall the drivers, then restart your system.
After your system restarts, install the previously downloaded driver, making sure to select the factory reset option under "Additional Options" as explained here.
If you are still having the same problems after this, please send us a Dxdiag report, which can allow us to extract important information about the components and installed drivers on your system, as well as any errors and/or conflicts detected by Windows.
Click on the Start icon on Windows.
Type 'dxdiag' in the search bar. Select the dxdiag software from the results. The “DirectX Diagnostic Tool” will launch.
Choose the option Save all information. Save the txt file, and attach it to your response so we can review it.
We also thank you for providing us with the model of your motherboard as well as the version of the BIOS currently installed.
Awaiting your information, I wish you a pleasant day.
Best regards,
Kevin
AMD Customer Care Center"
We did everything, but the problem persists. However, this might help some of you.
"Thank you for contacting AMD support.
Could you please explain when you started having these problems? Did your game work fine before? Does this happen only with this game or with others as well?
In order to ensure that your system is up to date and to perform a clean installation of your drivers, I invite you to follow the steps below:
Please ensure that Windows is up to date on your computer. If you are using Windows 10, click on this link https://www.microsoft.com/en-us/software-download/windows10 then on Update now, download the update tool, and follow the instructions. If you are using another version of Windows, please check for any new updates via Windows Update.
Install the latest version of the BIOS and the Chipset driver on your motherboard. Follow the instructions provided by the manufacturer to proceed with the BIOS installation if necessary.
Download, without installing, the latest drivers available for your graphics card, via this page www.amd.com/support. Save the installation file.
Download AMD Cleanup Utility and run the software in Windows safe mode (Recommended). Follow the different steps to uninstall the drivers, then restart your system.
After your system restarts, install the previously downloaded driver, making sure to select the factory reset option under "Additional Options" as explained here.
If you are still having the same problems after this, please send us a Dxdiag report, which can allow us to extract important information about the components and installed drivers on your system, as well as any errors and/or conflicts detected by Windows.
Click on the Start icon on Windows.
Type 'dxdiag' in the search bar. Select the dxdiag software from the results. The “DirectX Diagnostic Tool” will launch.
Choose the option Save all information. Save the txt file, and attach it to your response so we can review it.
We also thank you for providing us with the model of your motherboard as well as the version of the BIOS currently installed.
Awaiting your information, I wish you a pleasant day.
Best regards,
Kevin
AMD Customer Care Center"
And now a new response from ASUS:
Have you followed this FAQ?: https://www.asus.com/fr/support/FAQ/1038387/
It provides a real solution.
AMD's response:
"Thank you for your feedback and this information. This allows me to confirm what I suspected: this is a laptop that incorporates an RTX and an AMD APU. What worries me in your screenshots is the lack of significant activity, once the game is launched, of the RTX. This seems to indicate that the graphical load is taken by the integrated GPU of your CPU (which is why this product is called an APU).
I would follow this procedure initially:
Restart AMD CU and remove any trace of Radeon Settings (AMD graphics drivers).
Make sure you have the latest drivers for your RTX. Contact Nvidia if necessary about this.
To be honest, I would even use DDU (similar to AMD CU but a third-party product) to completely uninstall Nvidia drivers before reinstalling them via a freshly downloaded and updated file.
Next, go to the Windows display settings and click on Graphics Settings. Choose the Classic Application option, search for the executable file of the program/game that should be used with your dedicated graphics card, and add it to the list. Select the program and then click on Options > High Performance and save the changes. The dedicated graphics card should now be used when you launch the configured application(s).
The idea at this point is to force Windows to choose the RTX when you launch Fortnite.
Because this is a laptop, it should be noted that manufacturers have a free hand (or almost) on the chips they purchase (the same goes for Intel and Nvidia chips). This means that your AMD or Nvidia hardware may have been subject to modifications, which implies the need for a suitable driver, which you will normally find on the support webpage of the laptop on ASUS's website.
It is therefore possible that you are forced to use these drivers even if they are not the latest versions, simply because those published by AMD or Nvidia may not correspond to your hardware.
Have you followed this FAQ?: https://www.asus.com/fr/support/FAQ/1038387/
It provides a real solution.
AMD's response:
"Thank you for your feedback and this information. This allows me to confirm what I suspected: this is a laptop that incorporates an RTX and an AMD APU. What worries me in your screenshots is the lack of significant activity, once the game is launched, of the RTX. This seems to indicate that the graphical load is taken by the integrated GPU of your CPU (which is why this product is called an APU).
I would follow this procedure initially:
Restart AMD CU and remove any trace of Radeon Settings (AMD graphics drivers).
Make sure you have the latest drivers for your RTX. Contact Nvidia if necessary about this.
To be honest, I would even use DDU (similar to AMD CU but a third-party product) to completely uninstall Nvidia drivers before reinstalling them via a freshly downloaded and updated file.
Next, go to the Windows display settings and click on Graphics Settings. Choose the Classic Application option, search for the executable file of the program/game that should be used with your dedicated graphics card, and add it to the list. Select the program and then click on Options > High Performance and save the changes. The dedicated graphics card should now be used when you launch the configured application(s).
The idea at this point is to force Windows to choose the RTX when you launch Fortnite.
Because this is a laptop, it should be noted that manufacturers have a free hand (or almost) on the chips they purchase (the same goes for Intel and Nvidia chips). This means that your AMD or Nvidia hardware may have been subject to modifications, which implies the need for a suitable driver, which you will normally find on the support webpage of the laptop on ASUS's website.
It is therefore possible that you are forced to use these drivers even if they are not the latest versions, simply because those published by AMD or Nvidia may not correspond to your hardware.
Good evening,
Have you tried reinstalling Windows 10?
--
ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate HDD 2TB | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
Have you tried reinstalling Windows 10?
--
ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate HDD 2TB | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
Apologies accepted.
I quote you... "When we picked up the computer, we had to reinstall it because ASUS's customer service had reset everything..."
Are you referring to the clean installation (without the ASUS applications) of Windows 10?
According to Asus, the tests on the computer detected no faults (they did change the CPU fan, which hasn't been noisy since).
Asus TUF565DV gaming PC with AMD Ryzen 7 processor and RTX 2060 graphics card.
Thanks again.
Is the PC still under warranty?
Yes, it is still under warranty, that's why we returned it to ASUS customer service.
Thank you.
This configuration, with the CPU and graphics card, shouldn't have difficulty with this type of game "FortNite," right?
It seems to me, doesn't it?
Thank youuuu for your help.