Computer stuck on installing Windows Solved

Question

Hello,  I performed a factory reset on my computer, everything went well until installing Windows, my computer gets stuck at 64%, it charges up to 88% then shuts down and restarts at 64% infinitely. I have already tried automatic repair but I lost my admin password... I want to point out that I have neither a DVD nor a USB drive with Windows 10 on it.

PL453s · Accepted Answer

Hello, I think the best solution is to create a Windows 10 USB stick and reinstall Windows. For that, you need a blank USB stick of at least 4GB, a Windows 10 ISO file, and the Rufus software. As for the ISO, I can't provide you with a download link for obvious reasons. I'll let you search for it.

gugu01 · Answer

Hello,  You don't repair Windows 10 with a Windows 8, and even less by using a Windows 8 from another PC.  You want to reinstall, but do you know that you will lose all your data? (by the way, probably already done)  What password are you talking about? When is it being asked?  ----------------------- Create a Windows 10 installation USB key, for the next steps, we'll see if we repair or reinstall.  So use this software https://download.microsoft.com/download/c/0/b/c0b2b254-54f1-42de-bfe5-82effe499ee0/MediaCreationTool1909.exe  Run it and choose "Create installation media for another PC". Follow the prompts, it will download the ISO and properly put it on your USB drive.  To understand, you had Windows 8 originally and then upgraded to Windows 10?  You did a factory reset, but that brings you back to Windows 8 and your recovery partition seems faulty given your problems. Note that under Windows 10 there is an "internal" option to reset Windows while keeping or not keeping your data, so we no longer use the original restoration from the PC.  -------------------- @ PL453s For your information, this software is provided by Microsoft, and if we choose "create for another PC", we can also opt not to choose a medium and select the "create later" option. In this case, only the ISO will be downloaded, and then if needed, you can create a key with Rufus as you mentioned. We use Rufus if there are issues with the key made with the Microsoft software or according to the type of partition table on the PC where we want to install.

gugu01 · Answer

Bizarre, ce mot de passe.  ----------  Faisons le point.  Tu as lancé une restauration et elle bloque vers 60 % (elle monte à 80 % puis retombe à 60).  Ce qui veut dire que ton ancienne installation est sans doute écrasée à ce stade. Toute réparation ou restauration à une date antérieure serait donc impossible.  --------------------- Solutions  1 > Laisse tourner l'installation en cours en espérant que ça finisse par passer. (actuellement, elle n'est pas plantée mais a des soucis à passer un cap et recommence l'étape. On croise les doigts)  2 > Sinon, crée une clé d'installation (tu peux aussi aller chez un ami qui a une bonne connexion, le temps de prendre l'apéro, ta clé sera faite) démarre dessus et tu réinstalles en prenant cette option  Cela gardera les documents s'il en reste.  Si ça ne passe pas, on verra pour l'option personnalisée.

PL453s · Answer

Well then, Windows installation key! Sorry :/

PL453s · Answer

If you have the choice of the edition, you might as well take the pro version.

gugu01 · Answer

"you just need to click on validate there's no need to enter a password !!"

I told you that earlier!

------------------------
I'm sorry for your installation key but PL453s indicates nonsense...

You probably had a 64-bit Windows 10 Home.

Use the software mentioned above!
https://download.microsoft.com/download/c/0/b/c0b2b254-54f1-42de-bfe5-82effe499ee0/MediaCreationTool1909.exe

Choose to create for another PC and follow the instructions, it will create your key

It will be bootable, and if you can't boot from it, we'll see what’s blocking in the BIOS options.

Then install and choose this option

No need to retrieve your activation key because the installation will detect it and activate Windows automatically, it's automatic.

rose2512 · Answer

It's good, I've downloaded Windows 10 on my USB stick, what do I do now?

gugu01 · Answer

Basically, you need this  1 > USB HDD first  2 > secure boot option disabled

rose2512 · Answer

In the main menu: System time: we don't care.. System date: we don't care...  Network boot: disabled f12 boot menu: enabled  Touchpad: advanced lid open resume: enabled d2d recovery: enabled gpt partition recovery: none gpt partition record: no record

rose2512 · Answer

In the security menu:  Supervisor password is: set user password: clear  set supervisor password: enter set user password: enter  password on boot: disabled  secure boot mode: standard  Current TPM(TCM) state: installed Change TPM(TCM) state: enabled Clear TPM(TCM): clear

rose2512 · Answer

In the boot menu:  Boot mode: UEFI  Secure boot: disabled  Boot priority order: 1. USB HDD 2. USB CDROM 3. USB FDD 4. EMMC:HBG4e 32g 5. Windows boot manager 6. Windows boot ipv4 7. Windows boot ipv6

rose2512 · Answer

It’s all good !!!! I changed UEFI to Legacy !! I found my USB key named USB HDD !

rose2512 · Answer

Once you arrive at the Windows installation, do I click on "Install now" or "Repair the computer"?

rose2512 · Answer

Acer A01-131-C0A6

gugu01 · Answer

Give some photos because it will be complicated without seeing.  https://www.commentcamarche.net/infos/25913-ccm-inserer-une-image-dans-une-discussion/  You said you couldn't add any, I didn't specify that the images appear as a link when you write them and then when you confirm, they show up as images.  You also need some text; otherwise, it won't go through.  ------------------- Did you make your key with Windows 10 Home?  And with the software I provided from Microsoft?  Because it should have booted in UEFI and not legacy, hence our possible problem.

gugu01 · Answer

A checked  1 > Go to All settings Update and security Activation tab  Check if Windows is properly indicated as activated (it may take a moment as it does it automatically via the internet)  2 > Right click on the Windows icon in the Start menu Choose Device Manager  Look through all the lines and let me know if any have a yellow triangle, or question or exclamation mark (alerts) and if there are any unknown devices.  (a screenshot would be even better for me to check)

gugu01 · Answer

I need to step out, see you tonight to catch up.

PL453s · Answer

I can take over. If I understood correctly, you are at the driver installation stage via DriversCloud.

gugu01 · Answer

Otherwise, I turned off my computer and when I turn it on I get "no bootable device" knowing that I changed the settings in the boot menu.

Just set it back to legacy to see.

----------------------------
For all the lines where there is a driver issue

Give me the hardware identification number (copy/pasting will be easier for me)

To find it, do it this way
https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique

PL453s · Answer

I believe the USB drive should have been set up in UEFI compatible mode.

rose2512 · Answer

Otherwise, for the pilot identification numbers, there are several lines; should I only take the first one?

gugu01 · Answer

For all the lines where there is a driver issue  Give me the hardware identification number (copy/pasting will be easier for me)  To find it, it's done this way https://www.commentcamarche.net/faq/35597-trouver-le-numero-d-identification-d-un-peripherique

PL453s · Answer

I see! Well, I'll let you continue gugu01. But if there are any changes, please contact me.

gugu01 · Answer

rose2512, where are you at?  -- Automatic messageWithout regular responses from you, I will no longer follow your discussion.Minimum requirement for the volunteers who are helping you: Politeness, Respect...

gugu01 · Answer

For the touchpad https://global-download.acer.com/GDFiles/Driver/TouchPad/Touchpad_Synaptics_19.0.14.36_W10x86_A.zip?acerid=635997664825070390&Step1=NOTEBOOK&Step2=ASPIRE+ONE+CLOUDBOOK&Step3=ASPIRE+ONE+1-131&OS=10M2&LC=fr&BC=ACER&SC=EMEA_13 Let me know if any lines disappear.  ----------------- Did you take the 32-bit version for the other drivers?  ------------ Also try: All settings Update and security Windows update Check for updates.  We'll see if it finds any for your hardware  --------------- Slow startup, it seems you installed in legacy instead of UEFI, right? So fast startup shouldn't work. Startup takes about 40 seconds instead of 20 to 30. (or those missing drivers that are causing issues)

gugu01 · Answer

The PC: https://www.acer.com/ac/fr/FR/content/support-product/6301?b=1  Windows 10 32 bit  The hardware without drivers: - For system dma controller: PCI\VEN_8086&DEV_22C0&SUBSYS_106C1025&REV_21 - For the second system dma controller: PCI\VEN_8086&DEV_2286&SUBSYS_106C1025&REV_21 - For simplified communication pci controller: PCI\VEN_8086&DEV_228C&SUBSYS_106C1025&REV_21 - For pci device: PCI\VEN_8086&DEV_22C1&SUBSYS_106C1025&REV_21  I'm gathering all the info here and I'm going for support.

gugu01 · Answer

In the meantime ...  Download this  https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/  Unzip the folder and then run the DiskInfo32 file It's to test your hard drive Give the result  -- Automated messageWithout regular feedback from you, I will no longer follow your discussion. Minimum required from the volunteers who help you: Politeness, Respect...

kaneagle · Answer

Hello,  Go to Windows Update and perform all updates.   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

To learn a bit more about the motherboard: Download and install -->> AIDA64 extreme <<-- For the report, see the example in the tutorial. Post the report in your next message. -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Try this driver --> 32-bit Chipset   -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Intel    -- Human beings are at their best when things are at their worst.

kaneagle · Answer

Right-click on the driver Choose --> extract all  Go to the folder of the unzipped driver Right-click on --> Intel Atom E3800 Win7 IO Drivers 32Bit.msi Click on --> Troubleshoot compatibility   -- Human beings are at their best when things are at their worst

kaneagle · Answer

Download and install --> 7Zip  Right-click on the driver --> PROC_IO_Win7_32_64_1.1.9.0140.zip Select --> 7Zip Choose --> extract to "PROC_IO_Win7_32_64_1.1.9.0140\"  Go to the unzipped driver folder --> PROC_IO_Win7_32_64_1.1.9.0140  Right-click on --> Intel Atom E3800 Win7 IO Drivers 32Bit.msi Click on --> Troubleshoot compatibility   -- Human beings are at their best when things are at their worst.

gugu01 · Answer

(after testing the kaneagle solution)   You will try this, which is the Intel driver detection software. https://www.intel.fr/content/www/fr/fr/support/detect.html  -- Automatic messageWithout regular feedback from you, I will no longer follow your discussion.Minimum requirements regarding the volunteers who are helping you: Politeness, Respect...

gugu01 · Answer

This is just for kaneagle  Possible lead /  For both DMAs, this driver would resolve the issue Probably not the latest version and I can't find where to download it properly  Intel(R) C600 Series Management Engine Interface - 1D3B0.0.0.1 (04.01.2013)  For the two PCI Same  Intel(R) Serial IO I2C ES Controller 604.10146.2654.7394 (12.10.2015)  Does this ring a bell for you? ... -- Automated messageWithout regular feedback from your part, I will not follow your discussion any longer. Minimum required towards the volunteers who assist you: Politeness, Respect...

gugu01 · Answer

it's the best story...  If you go over the lines, right-click on them, update the driver, and automatic  What does it give?  -- Automatic messageWithout regular feedback from you, I will no longer follow your discussion.Minimum required from the volunteers helping you: Politeness, Respect...

kaneagle · Answer

Last proposal from a pilot: --> Intel   -- Human beings are at their best when things are at their worst.

gugu01 · Answer

rose2512, it might be necessary to reinstall in 64-bit and in UEFI. More drivers are provided in 64-bit, so there might be one that is not working or missing.  -- Automated messageWithout regular feedback from you, I will not follow your discussion anymore.Minimum required from the volunteers assisting you: Politeness, Respect...

gugu01 · Answer

I didn't see:  " Windows couldn't install the name of the driver"  Can you give the name it indicates?  ---------------------- Otherwise, I'm not letting you go, but for now I'm stuck, I can't find it.  kaneagle any idea?  -- Automatic messageWithout regular feedback from you, I will no longer follow your discussion. Minimum requirement regarding the volunteers assisting you: Politeness, Respect...

kaneagle · Answer

Startup issue (bug)? Problematic devices? Etc.... Maybe a clean reinstall of Windows 10? Check it out -->> HERE <<--

gugu01 · Answer

We reinstall in 64 bits while we're at it /  Download this ISO https://software-download.microsoft.com/db/Win10_1803_French_x64.iso?t=d408e792-0259-4a1b-87b2-890621a93224&e=1532177408&h=eaacbbff3dc51853092b25008fb21b72 (link inactive in 24 hours)  Don't touch this ISO directly (no double click), just set it aside, it will be mounted on the USB stick with the software that follows.  Download this software to create the installation key. https://www.commentcamarche.net/telecharger/utilitaires/19615-rufus/  Instructions and settings as indicated in the image     The end of the creation will be indicated to you  ------------------------ Put your BIOS back to UEFI and other settings as it was at the start (so re-disable legacy)  Settings done, save then turn off your PC Plug in your USB stick Start up See if your new USB stick boots.  If not, we will look more closely to start it in UEFI and not touch certain settings.    -- Automatic messageWithout regular feedback from your part, I will no longer follow your discussion.Minimum required concerning the volunteers who help you: Politeness, Respect...

kaneagle · Answer

To check if the processor is 32 or 64 bits: Windows key + R Type --> control panel and OK Go to system

rose2512 · Answer

I reset it to factory settings, Windows installed itself without me even needing to enter the key. Except that there are still exclamation marks on the same devices and my touchpad still doesn't work.

gugu01 · Answer

I don't remember where it stands...  You have a mini PC, probably with a basic 32-bit Windows for space-saving reasons since it has little storage.  You couldn't reset Windows 10. We reinstalled it and encountered some issues with slowness and drivers that are missing or not installing correctly. The manufacturer provides more drivers in 64-bit (and perhaps one that we are missing). You installed it in legacy mode rather than properly creating your USB key for UEFI.  Have you downloaded and set aside the two 32 and 64-bit ISOs provided? So that we can work and reinstall if needed in one way or another.  I know what type of storage you have on this PC... but have you tested it? If not, test it with this:  https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/ Download Unzip Run the "32" file from the folder you just unzipped. Give the result  -- Automatic messageNo regular response from you, I will not follow your discussion anymore.Minimum required from volunteers who help you: Politeness, Respect...

gugu01 · Answer

Photos of your bios (security tab and others if needed) would be good to see your password history (and direct image in the discussion is simpler)  -- Automated messageWithout regular feedback from you, I will no longer follow your discussion. Minimum requirements regarding the volunteers helping you: Politeness, Respect...

gugu01 · Answer

Continuation and resolution here:  https://forums.commentcamarche.net/forum/affich-35977035-ordinateur-qui-bloque-sur-le-logo-w10-depuis-l-installation-cle-usb-bootable  -- Automatic messageIf there is no regular reply, I will no longer follow your discussion.Minimum requirements for the volunteers who are helping you: Politeness, Respect...

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