Installation Avast [Résolu/Fermé]

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Messages postés
34
Date d'inscription
dimanche 19 mars 2006
Statut
Membre
Dernière intervention
19 décembre 2016
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Messages postés
34
Date d'inscription
dimanche 19 mars 2006
Statut
Membre
Dernière intervention
19 décembre 2016
-
Bonjour,

J'ai un souci pour installer avast sur un ordinateur portable que je viens de récupérer. Il m'indique qu'une erreur s'est produite lors du processus d'installation.

Ci joint le rapport :

2016-12-18 18:24:54Infoinstcont[3936,3940]--
2016-12-18 18:24:54Infoinstcont[3936,3940]2016/12/18 18:24:54 START: Avast installer/updater
2016-12-18 18:24:54Infoinstup[3936,3940]Command: '"C:\Users\UTILIS~1\AppData\Local\Temp\_av_iup.tm~a03804\instup.exe" /cookie:mmm_net_dlp_000_119_b /edition:1 /ga_clientid:fbcbccf4-6e62-4a47-b366-fab4bdcc4cbb /guid:ae8ccb31-f75b-4731-a2e5-1cf3c71fef8f /prod:ais /sfx:lite /sfxstorage:C:\Users\UTILIS~1\AppData\Local\Temp\_av_iup.tm~a03804'
2016-12-18 18:24:54Infoinstup[3936,3940]CPU: Intel(R) Celeron(R) CPU 550 @ 2.00GHz,1
2016-12-18 18:24:54Infoinstup[3936,3940]OS: Windows Vista SP2 x86
2016-12-18 18:24:54Infoinstup[3936,3940]Memory: 33% load. Phys:1380608/2086588K free, Page:3736532/4194303K free, Virt:2019268/2097024K free
2016-12-18 18:24:54Infoinstup[3936,3940]DISKs: C:\ - 31GB free / 51GB total
2016-12-18 18:24:54Infoinstup[3936,3940]DISKs: D:\ - 50GB free / 51GB total
2016-12-18 18:24:54Infoinstup[3936,3940]Running module version: instup.exe - '12.1.3076.0'
2016-12-18 18:24:54Infoinstup[3936,3940]Running module version: Instup.dll - '12.1.3076.0'
2016-12-18 18:24:54Infosimutex[3936,3940]Checking for the mutex ownership.
2016-12-18 18:24:54Infosimutex[3936,3940]The mutex is signaled. We are owners of the mutex.
2016-12-18 18:24:54Infoguiwizard[3936,3940]Running module version: HTMLayout.dll - '3.3.2.17'
2016-12-18 18:24:54Infoguiwizard[3936,3940]Loaded module version: C:\Users\UTILIS~1\AppData\Local\Temp\_av_iup.tm~a03804\HTMLayout.dll - '3.3.2.17'
2016-12-18 18:24:54Infoguiwizard[3936,3940]Setup gui was successfully started.
2016-12-18 18:24:54Infoinstupcore[3936,3940]Sfx setup update has started.
2016-12-18 18:24:54Infoservers[3936,3940]Server definition(s) loaded for 'C:\Users\UTILIS~1\AppData\Local\Temp\_av_iup.tm~a03804\servers.def': 29 (maintenance:0)
2016-12-18 18:24:54Infoservers[3936,3940]ChooseServer: selected server 'Download k7677977 AVAST9 Server' with current url 'http://k7677977.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:24:54Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k7677977.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2016-12-18 18:24:54Infoservers[3936,3940]ChooseServer: selected server 'Download h0356377 AVAST9 Server' with current url 'http://h0356377.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:24:56Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0356377.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2016-12-18 18:24:56Infoservers[3936,3940]ChooseServer: selected server 'Download h0356377 AVAST9 Server' with current url 'http://h0356377.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:24:58Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0356377.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2016-12-18 18:24:58Infoservers[3936,3940]ChooseServer: selected server 'Download t7790561 AVAST9 Server' with current url 'http://t7790561.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:00Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t7790561.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2016-12-18 18:25:00Infoservers[3936,3940]ChooseServer: selected server 'Download k8147566 AVAST9 Server' with current url 'http://k8147566.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:02Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k8147566.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2016-12-18 18:25:02Infoservers[3936,3940]ChooseServer: selected server 'Download x4281599 AVAST9 Server' with current url 'http://x4281599.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:05Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x4281599.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2016-12-18 18:25:05Infoservers[3936,3940]ChooseServer: selected server 'Download t7478525 AVAST9 Server' with current url 'http://t7478525.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:07Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t7478525.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2016-12-18 18:25:07Infoservers[3936,3940]ChooseServer: selected server 'Download g9421556 AVAST9 Server' with current url 'http://g9421556.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:09Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g9421556.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2016-12-18 18:25:09Infoservers[3936,3940]ChooseServer: selected server 'Download r4205011 AVAST9 Server' with current url 'http://r4205011.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:11Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://r4205011.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2016-12-18 18:25:11Infoservers[3936,3940]ChooseServer: selected server 'Download z7781486 AVAST9 Server' with current url 'http://z7781486.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:13Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z7781486.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2016-12-18 18:25:13Infoservers[3936,3940]ChooseServer: selected server 'Download h1708605 AVAST9 Server' with current url 'http://h1708605.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:15Infoservers[3936,3940]ChooseServer: selected server 'Download t0530451 AVAST9 Server' with current url 'http://t0530451.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:15Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t0530451.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2016-12-18 18:25:15Infoservers[3936,3940]ChooseServer: selected server 'Download t7790561 AVAST9 Server' with current url 'http://t7790561.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:17Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t7790561.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2016-12-18 18:25:17Infoservers[3936,3940]ChooseServer: selected server 'Download t0530451 AVAST9 Server' with current url 'http://t0530451.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:19Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t0530451.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2016-12-18 18:25:19Infoservers[3936,3940]ChooseServer: selected server 'Download k8547808 AVAST9 Server' with current url 'http://k8547808.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:21Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://k8547808.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2016-12-18 18:25:21Infoservers[3936,3940]ChooseServer: selected server 'Download t7478525 AVAST9 Server' with current url 'http://t7478525.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:23Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t7478525.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2016-12-18 18:25:23Infoservers[3936,3940]ChooseServer: selected server 'Download z1306017 AVAST9 Server' with current url 'http://z1306017.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:25Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z1306017.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2016-12-18 18:25:25Infoservers[3936,3940]ChooseServer: selected server 'Download g9421556 AVAST9 Server' with current url 'http://g9421556.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:27Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g9421556.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2016-12-18 18:25:27Infoservers[3936,3940]ChooseServer: selected server 'Download z7781486 AVAST9 Server' with current url 'http://z7781486.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:29Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z7781486.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2016-12-18 18:25:29Infoservers[3936,3940]ChooseServer: selected server 'Download z7781486 AVAST9 Server' with current url 'http://z7781486.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:31Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z7781486.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2016-12-18 18:25:31Infoservers[3936,3940]ChooseServer: selected server 'Download t7541135 AVAST9 Server' with current url 'http://t7541135.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:33Errordldwrap[3936,3940]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t7541135.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2016-12-18 18:25:33Infoservers[3936,3940]ChooseServer: selected server 'Download x4281599 AVAST9 Server' with current url 'http://x4281599.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2016-12-18 18:25:35Errorpkgengine[3936,3940]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]

Pour préciser un peu, il s'agit d'un ordinateur que j'ai récupéré a mon grand père (déjà ça part mal...) qui avait été formaté et sur lequel était installé kaspersky mais il fallait entrer un numéro de licence.
Du coup j'ai voulu installer un antivirus gratuit mais je me demande si l'installation ne s'est pas lancée avant que j'ai fini de désinstaller kaspersky.
Il s'agit d'un portable acer Extensa 5220 qui tourne sou windows vista.

Quelqu'un aurait-il une solution car maintenant l'ordinateur se retrouve sans antivirus avec l'impossibilité d'installer avast.
Merci d'avance

1 réponse

Messages postés
879
Date d'inscription
mercredi 6 janvier 2016
Statut
Membre
Dernière intervention
7 avril 2021
157
Bonsoir,
As-tu procéder à l'installation en étant connecter à Internet ?
Les messages d'erreur ont l'air d'être liés à un problème de téléchargement des fichiers d'installation/de la base virale.

--
Messages postés
34
Date d'inscription
dimanche 19 mars 2006
Statut
Membre
Dernière intervention
19 décembre 2016
1
Bonjour,
Il me semble m'être déconnecté pendant l'installation. Il suffirait que je me connecte pour qu'il finisse de bien s'installer ?
[edit] Installation réussie en connectant l'ordinateur à internet.
Merci !!