Tray app that loads on startup

PEDRO1945 Posted messages 61 Status Member -  
 NAPO -
Hello,
Since I cleaned my registry with jv16 Power Polls and Regseeker, every time I start Windows, I get a message indicating that Tray app is loading. An icon in this message shows a disk.
What is it about and how can I remedy this issue?
Thank you in advance to anyone who can help me.
Best regards
Configuration: Windows XP Home Edition Internet Explorer 6 Kaspersky Antivirus Zone Alarm

14 answers

  1. jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
     
    Hello,

    I've just realized that this problem has already been extensively debated on: http://www.commentcamarche.net/forum/affich-1218017-TRAYAPP-msi ... for over 4 months!
    It's a bit confusing, but the summarized solution is: uninstall and reinstall your printer!
    ... I didn't bother to understand.
    3
  2. jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
     
    Hello,

    I don't know what your Tray app is, but to prevent it from loading at every startup, do this:
    Start => Run, type Msconfig + Enter.
    Startup tab, and there you should find Tray app that you can uncheck. OK and then reboot to check.
    0
    1. NAPO
       
      Hi,
      sorry I did what you told me: no result.
      0
  3. illiyass
     
    Hello
    The optimization software like those used for registry cleaning has a "backup" restoration option; look for it and try to restore to the date of your last cleanup.
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  4. PEDRO1945 Posted messages 61 Status Member 3
     
    Hello,
    First of all, thank you for your help.
    I did what you told me. But this "TrayApp" is not found in msconfig.
    It's Windows that tells me to wait in English while "Trayapp is loading." It seems to be related to a CD drive since the logo that accompanies the loading indicates a CD.
    I don't know what it is.
    Do you have any other ideas?
    Thanks in advance.
    Best regards.
    0
  5. PEDRO1945 Posted messages 61 Status Member 3
     
    It seems that this solution to the mentioned problem particularly concerns HP printers, doesn't it?
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  6. jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
     
    Indeed, it especially concerns HP printers. And is your printer not an HP?
    Do you have another device from this brand? (like a burner, for example)
    The discussion
    http://www.commentcamarche.net/forum/affich-1253006-qu-est-ce-TrayApp does indeed raise issues related to everything HP, but it ended abruptly.
    On the other hand, this discussion:
    http://www.infos-du-net.com/forum/37835-7-tray-app talks about printers without specifying the brand, which doesn't mean it's not HP.

    When you open RegCleaner, you have a list of programs. Have you checked that there is nothing related to Tray App?

    I'm sorry I can't provide you with a ready-made solution, but it really seems to be a tricky thing.
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  7. PEDRO1945 Posted messages 61 Status Member 3
     
    My computer is an HP. So indeed I have an HP CD burner.
    What do you think I should do?
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  8. jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
     
    1 - Uninstall your burner.
    2 - Restart to check that the Tray app message has disappeared.
    3 - Reinstall your burner, whether the Tray app has disappeared or not.
    4 - If the Tray app has disappeared, restart to check that the message does not reappear.
    5 - Keep me updated.

    What may be concerning is that your PC is also a HP, so it might be the source of the problem. If the Tray app does not disappear or comes back, you will need to consider reinstalling Win XP.

    @ +
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  9. PEDRO1945 Posted messages 61 Status Member 3
     
    Hi,
    Well, it was my Canon printer!....
    I uninstalled the driver and reinstalled it. Tray app doesn't bother me anymore.
    However, it's Windows that's telling me a new device is installed; I give it the printer path (LPT1) but it doesn't understand. Every time I restart, it notifies me that a new device is installed.
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  10. jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
     
    Hello,

    Is your printer working normally?
    Have you tried ignoring the installation request?

    Talk to you later.
    0
  11. PEDRO1945 Posted messages 61 Status Member 3
     
    The printer is functioning normally.
    I ignore the proposal to install new hardware by Windows at each restart.
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  12. jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
     
    Hello,

    I have had this kind of problem before. It was with a modem.
    I didn't find a solution, but suddenly it disappeared without me doing anything, at least nothing intentional.

    One thing to try though:
    Control Panel => Printers. Right-click on the Canon printer icon ... => Properties => Details tab. Click on the Capture Printer Port button: "Reconnect at startup" should be unchecked.
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  13. PEDRO1945 Posted messages 61 Status Member 3
     
    Until property I follow you, but I don't have a "details" tab, can you give me some clarifications?
    Thank you in advance
    Best regards
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    1. jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
       
      Ouch! I gave you the procedure for Windows 98 because that's what I have on my PC, and I thought it would be the same for XP.
      Let's meet in 2 or 3 days. In the meantime, I will have had the chance to see how it looks on XP. Unless in the meantime you find it yourself by showing everything in Properties.
      See you later.
      0
    2. jmp59 Posted messages 29286 Registration date   Status Contributor Last intervention   6 349
       
      Hello,

      Well, that's missed. I forgot that the PC running XP which I was planning to use didn't have a printer. And now I don't see any possibility before August 20th.
      Do you still have the problem?

      See you later.
      0
  14. PEDRO1945 Posted messages 61 Status Member 3
     
    Hello,
    Yes, I still have the same problem.
    But on top of that, I have a second one.
    I wanted to uninstall Diskeeper (a defragmenter) because I thought it might be the cause.
    Now I'm left without a defragmenter, because the Windows one won't open, an error message appears.
    I can't reinstall Diskeeper either, also getting an error message.
    I ran CHKDSK without success.
    I can't go back to an earlier restore point.
    In short, I'm in trouble.
    Thank you for helping me find a solution.
    Sincerely
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    1. ayurvedicsportmsan
       
      HELLO?
      I CONFIRM FOLLOWING A REGISTRY CLEANUP AFTER JV 16
      THE TRAY APP MESSAGE APPEARED AT STARTUP.
      UNINSTALLING THE HP PRINTER DRIVER
      THEN RUNNING CCLEANER
      THEN REINSTALLING THE HP DRIVER.
      REBOOT
      PROBLEM SOLVED.
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