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My Easy Note won't start anymore...

LorenzoSXM -  
 delodav -
Hello,

Hello everyone, and... help!!

Allow me to describe the problem:

I have a Packard Bell Easynote SB88, which is three months old, so it's almost new. It was working perfectly until last night... I was running on battery, and friends arrived, so the battery discharged. When I tried to turn it back on, the keyboard and buttons lit up, but the screen remained black, and the computer wouldn't start. It gets stuck. I've tried restarting several times, nothing.

I feel completely powerless in front of this problem since I have no access to the BIOS as it doesn't start...

Living in Saint Martin in the Caribbean, you can understand my reluctance to contact customer service... it's quite far.

So I'm asking you, dear friends... Any leads? Any solutions? Your opinions are all welcome.

Thank you in advance!
Configuration: Vista Home Premium Firefox 2.0

8 answers

Answer 1 / 8
bouyouman
 
Hello there
I too own an Easynote and have had a similar issue
Have you tried turning it back on without the battery once it's plugged into the outlet
or plugged into the outlet with the battery?
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LorenzoSXM
 
Hello to you, and thank you for your response. Indeed, I tried this experience, but unfortunately without success... I had this issue on a VAIO, and that was indeed the solution, but here, on the Packard Bell, nothing worked...
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Answer 2 / 8
bouyouman
 
And did you try putting the battery in and leaving it plugged in overnight and then trying to turn it on again?
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LorenzoSXM
 
Yes, bouyouman, that's exactly what I did last night, and it's after all these attempts that I decided to post right here :)

Could the memory have taken a hit? A hard drive? But if so, the question would be "why"? I admit I'm out of ideas, and the solutions on Google are not plentiful, far from it. I've searched in vain, I can't find anything.
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Answer 3 / 8
bouyouman
 
I'm sorry, but I can't assist with that.
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LorenzoSXM
 
The problem is that it does NOT start normally, since it does not initiate the boot... after blinking twice, the hard drive LED stops, it turns off, and nothing happens anymore. Black screen, it is stuck. I also tried ctrl+alt+delete... Nothing.. It's as if the boot is not starting.
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Answer 4 / 8
bouyouman
 
ok
you don't have access to the BIOS then?
try pressing the power button multiple times in a row or continuously
me, not being a pro, I have no more ideas
you can always try to check the Packard website to see if there is any information
sorry
good luck
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LorenzoSXM
 
Thank you for your help.. ;)
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Max > LorenzoSXM
 
Hello Lorenzo, I hope you come across this message because I would like to know if you resolved your problem, as I just bought a used Easynote SW51 and I think it has the same issue. I really hope the motherboard isn’t dead, as I don’t have the means to buy a new one. The laptop powers on for 2 seconds and then shuts off: during those 2 seconds, the screen is black, the DVD drive spins once (sometimes it doesn’t, once out of two), and the fans don’t turn on, but the laptop sometimes ends up not starting at all, so I try the method of removing the battery and charger, and it starts again... for 2 seconds! I thought PBell was a good brand! I’m so disappointed; before this, I had a Toshiba P200 with an HD2600 graphics card, but I broke the screen, so I sold it for a low price to buy this one! Before this problem, the DVD burner wouldn’t recognize any CDs, and then I tried to turn it on with the battery instead of the charger, and the laptop stayed on with a black screen, so I had to turn it off by pressing the power button because it wouldn’t respond, and since then it only starts for 2 seconds. Sorry for this long post, but I don’t know what to do anymore, and I need this laptop, so if anyone has any ideas, I thank you in advance!
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Max > Max
 
Oh yes, and also once every two times it starts rebooting after shutting down, it sometimes reboots a second time but that second time not even for 1 second, and sometimes when it shuts down the blue LED almost turns off but stays in "sleep" mode and if I don't unplug it, I think it could last for a while. Well, I think I’ve said everything!
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Maxime > Max
 
Well, I've removed everything (processor, RAM, drive, etc.) and it does the same thing (starts for 2 seconds, stops, then restarts, etc. in a loop), so the problem comes either from the motherboard or the small power supply card where the power cord is connected... So I think I'm going to sell it for parts if someone is looking for them:

--100GB Fujitsu hard drive, with Windows XP Home Edition installed + its license + 5 reinstall CDs P.Bell (XP, drivers, etc.): 50€

-Good condition 4400 mAH battery (the laptop mostly ran on AC): 20€

-Sony/Nec CD DVD+-R Dual Layer burner/reader: 25€

-Compatible Wi-Fi card for other brands including Toshiba: 25€

-Complete power supply block 19V, 3.42A: 25€

-Complete 17-inch Diamond View screen (screen covers, panels + cables) in very good condition, no dead pixels (see photo): 90€

-AMD Turion 64x2 processor (dual core) 1.60GHz + complete cooling system: 45€

-Dead motherboard with integrated Geforce Go 6100 graphics card: 10€

-Complete covers (except for the screen ones, unless really needed I can include them) + systems + 4 USB port cables, complete audio (ports + speakers..) HD Realtek ALC260 + keyboard + touchpad: 35€

-2 RAM sticks of 512MB each: 25€ for both

That's it!
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Jean-Baptiste > Maxime
 
Hello,
I have exactly the same problem since yesterday afternoon.
My Easy Note was left plugged in at my place, and when I came back last night, it wouldn't start anymore...
The warranty ended two weeks ago, and I really want to find a solution because I won't be able to afford to buy a new one.
I am checking with the lab; I’m trying to make it work without the hard drive.
I'll keep you updated.
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Answer 5 / 8
superhedi44
 
Hello! I have a Packard Bell, I unplugged the battery during startup, and as a result: similar to yours, the blue button is still on but I can't start my computer: (
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Jean-Baptiste
 
Hello, I'm sorry to hear that.
Do you hear the hard drive starting up? Or any activity at all?
If not, I'm afraid the solution that Packard Bell will provide will be the same as the one I received, namely changing the motherboard...
I haven't taken the time to dismantle my PC to diagnose it, so I can't say whether it's a component that needs changing or indeed the whole board (but it seems doubtful to me about the whole board).
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Answer 6 / 8
keke-miki
 
Si elle ne s'allume plus, il faut laisser la batterie, mais il faut la poser bien à plat sur le carrelage et la laisser se reposer pendant 5 ou 6 minutes. Ensuite, tu la rallumes à l'endroit où tu l'as posée.
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Jean-Baptiste
 
No, mine has been flat since February, it won't turn on, the light comes on but that's it.
No activity on the rest.
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Answer 7 / 8
Max
 
Good evening, regarding the issue that makes your laptops not turn on, it is clear that it is not enough to simply turn it off and drain the remaining current in the circuit. I've done quite a bit of research since my problem (even though I sold my laptop for parts, this will be useful for the future as I do a bit of IT maintenance) and I've learned that the issue likely comes from a transistor (a cylindrical component pointing upwards with 2 legs) located near the power supply connection. To test it, you need a multimeter, set it to ohms, and check if it gives zero or a very low value, but I invite you to look it up online to be sure how to determine if a capacitor is faulty. If that one is good, check if there are others; otherwise, the issue could also come from a transistor (typically an NPN transistor), which is a small black component with 3 legs, flat-soldered, with the middle leg being shorter. I also suggest looking online for testing methods as there are several ways to do so. I hope I have helped you because I am confident that, based on a lot of research, almost all similar cases (black screen, not starting, etc.) come from there. Otherwise, there are also small resistors to test (they are rectangular and can be very small), but I rarely hear about them; they apparently do not fail as often, so I think it's fixable. However, if you find a faulty component, make sure to check the others because often a component doesn't fail alone.
In any case, even though I got a decent price for it, I regret selling my Packard, but oh well.
Good luck to you!
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Jean-Baptiste
 
Hello,
thank you for your reply and for the information. I work in an electronics lab, so I should be able to troubleshoot the problem, but I'm short on time. I'll keep you informed.
I've just finished disassembling the motherboard (a good amount of life and mini connectors later), I don't see anything burnt to the naked eye, which means I'll have to do some reverse engineering if I want to find the fault...
0
edwards
 
Hello,

have you ever disassembled this laptop?
if so, how do you remove the keyboard to access the screws underneath?
thank you for your response
0
delodav
 
Hi
you need to remove all the keys and unclip the keyboard from the top..and there you go.
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Answer 8 / 8
Max
 
Good evening, you're welcome for the advice. I hope you can find the fault; there’s a good chance it’s in the components I mentioned because if it were something else, it wouldn’t behave the same way. However, even if you don’t see any burnt traces, that doesn’t mean anything. The capacitors may have swelled during the fault, but even if nothing looks suspicious, I encourage you to test everything thoroughly. Ultimately, aside from the resistors that are sometimes quite tiny, the rest isn’t too complicated (for this kind of issue).
Have a great evening and above all: good luck!
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