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FREE Phone no tone..

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danydrap Posted messages 3 Registration date   Status Member Last intervention   -  
kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   -

Hello,

IMPOSSIBLE TO USE MY FIXED PHONE, no more tone?....

However, if I turn off the BOX, then turn it back on, I get the TONE BACK with possible calling, but only once, then no more tone again?...

So for the fixed phone, I have to do the above manipulation every time...

If you have the solution, thank you...

5 answers

  1.
    jee pee Posted messages 31892 Registration date   Status Moderator Last intervention   9 984
     

    Hello,

    Contact Free for an issue with the Freebox. If possible, test another landline phone on the Freebox.

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  2. danydrap Posted messages 3 Registration date   Status Member Last intervention  
     

    Hello,

    Thank you for your response..

    I tested 3 other phones but the problem persists ..

    I contacted FREE at 3244, after about 1 hour of trying it still doesn't work..

    I have another appointment with FREE on Thursday the 25th, for another phone, TO BE CONTINUED..

    Best regards..

    Dany.

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    1. jee pee Posted messages 31892 Registration date   Status Moderator Last intervention   9 984
       

      If the issue persists, it may be the box, to be exchanged.

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  3. brupala Posted messages 111157 Registration date   Status Member Last intervention   14 453
     

    Hello,

    The Free assistance should take a look at it, but what do you notice on your end regarding the phone connection on Freebox OS?

    You can also test the ringtone of your phone to check its connectivity.

    Freebox OS phone management © brupala

    And there you go, there it is ....

    But my goodness, those line spaces are so annoying!!

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  4. danydrap Posted messages 3 Registration date   Status Member Last intervention  
     

    Hello,

    Thank you, NO RINGING?...

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    1. brupala Posted messages 111157 Registration date   Status Member Last intervention   14 453
       

      Hi,

      a bit short as a reply,

      try another RJ11 cord, and if it's the same, request a replacement of the box.

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  6. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
     

    Hi

    I had this happen today at a friend's place

    She had plugged the RJ11 into the Ethernet 2.5 GHz socket right next to the one labeled Tel

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    1. brupala Posted messages 111157 Registration date   Status Member Last intervention   14 453
       

      Hello,

      it seems to work here and there from time to time...

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      1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159 > brupala Posted messages 111157 Registration date   Status Member Last intervention  
         

        Hi

        Yes, I did read it but well, apparently ... ;-)

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