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Recurring issue "Mozilla Thunderbird (Not responding)

bergerolle Posted messages 53 Registration date   Status Member Last intervention   -  
dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   -

Hello,

For a few days, after one to two minutes of use, Thunderbird freezes. The message Mozilla Thunderbird (Not Responding) appears at the top of the screen and there's nothing else to do.

I can only exit with CTRL ALT DELETE.

And when I relaunch the app, the problem comes back in the same way.

I have the updated version 128.6.1.

Does anyone have an idea?


3 answers

Answer 1 / 3
fabul Posted messages 42100 Registration date   Status Moderator Last intervention   6 055
 

Hello,

To reset it, it should be similar to Firefox.

Therefore, transposing the instructions for Firefox to Thunderbird could help.

If you want to reset Firefox

Save bookmarks through the library, Import and Backup < Important

Download the Firefox setup, https://www.mozilla.org/en-US/firefox/all/

Uninstall it, then in your search bar, type %AppData%

Delete the Mozilla folder

In the search bar, type %LocalAppData%

Delete the Mozilla folder

Reinstall Firefox, import the bookmarks.
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Answer 2 / 3
bergerolle Posted messages 53 Registration date   Status Member Last intervention   1
 

Hello

Thank you for this lead.

As I have been using Thunderbird since its creation and had never had any problems with this application, I was hesitant to reinstall.
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MASP
 

Hello,

how did you manage to fix it please?

I have the same issue...

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Answer 3 / 3
dubcek Posted messages 18627 Registration date   Status Contributor Last intervention   5 659
 

hello

try in troubleshooting mode

https://support.mozilla.org/fr/kb/mode-de-depannage-thunderbird
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