View original (French)

HP scan not working

Sylvie -  
epango Posted messages 37195 Registration date   Status Member Last intervention   -

Hello, my HP Deskjet 20320 printer prints well, but when I want to use the scanner, it acts as if the cable doesn't exist.


2 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    how did you install your printer?

    with HP Smart or with the drivers?

    see you later

    0
  2. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     

    Hello,

    Be careful, if you have been using HP Smart for a while to scan to your computer, you need to have an HP account.

    0