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Printer port error on Canon TS3100 printer

winnie23 Posted messages 58 Registration date   Status Member Last intervention   -  
winnie23 Posted messages 58 Registration date   Status Member Last intervention   -

hello everyone

following a wrong操作 on my part my Canon TS 3100 printer tells me:

"the printer status cannot be displayed with the port currently used – printing is impossible" ! I am 80 years old, I see very poorly, it is difficult for me to solve this problem, I searched the internet and on Canon I did not understand or could not read correctly if you could troubleshoot thanks to your knowledge I would be delighted and relieved

in advance thank you

6 answers

  1.
    Didi64_549 Posted messages 2900 Registration date   Status Member Last intervention  
     

    Hello,

    Try turning off the printer and then the PC. Wait a moment, then turn the printer on and the PC again. This is intended to reset the communication port.

    Afterwards, if nothing works, reinstall the Canon TS3100 driver by going to Settings, then Bluetooth & devices, then Printers & scanners, and click on your Canon TS3100, then click Remove.

    Then reinstall the driver from Canon's website.

    You should investigate a bit more afterward as well.

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  2. Clarckos Posted messages 10085 Registration date   Status Contributor Last intervention   940
     

    Hello Winnie.

    Unintentionally, you may have changed a connection from one type to another, which means that when you send a print request, the info never reaches the printer.

    It would be good to tell us how you were using your printer with respect to the computer.

    With a USB cable?, via Wi-Fi (Wireless)? Or Other?

    Ideally, and the easiest for you would be to uninstall and reinstall the drivers with the latest ones

    On Canon's site, there are Pixma 3140, 3150 and 3151; which one is yours precisely? And what is your operating system? > Windows 10/11 or MacOS or Linux?

    With these details, we can assist you.

     

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  3. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     

    hello

    yes sorry I forgot the main thing

    I am on Windows 11, a wireless Canon TS3151 printer, that’s what’s marked on the printer, but it showed up as TS 3100!!! (new cartridges therefore filled)

    note I am old, not very sharp and visually impaired! everything to please, really

    it has to be clear and simple for me, a big thank you

    best regards

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  4. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     

    hello I uninstalled as instructed, turned the printer on and ? I’m not sure anymore I think I understood that you need to reconnect it to the network but I don’t understand what to do and especially where to click, sorry....

    thanks anyway I’ll wait for the technician’s return from vacation to help me since I’m not able to do it alone!

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  6. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Hello,

    Download and install --> Revo Uninstaller
    Run it as administrator
    Uninstall all printer products from Canon
    Make sure to follow the tutorial to uninstall everything cleanly including folders and residual registry keys.
    For residue scanning, check --> advanced mode
     
    Download this driver --> TS3100
    Disconnect the USB cable from the PC
    Turn on the printer
    Run the driver setup
    Follow the instructions.

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  7. winnie23 Posted messages 58 Registration date   Status Member Last intervention  
     

    thank you for the answer

    my printer is on wifi no cable

    i will try this solution

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