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No internet connection possible

yotoko1901 Posted messages 4 Registration date   Status Member Last intervention   -  
yotoko1901 Posted messages 4 Registration date   Status Member Last intervention   -
Hello,

I have two computers: a desktop (recent motherboard and processor) and an old HP laptop, plus an internet connection from Freebox. For several days now, the desktop PC doesn’t connect at all—not via Wi-Fi, not via Ethernet, not using a USB Wi-Fi key, and not by using the phone as a modem. The laptop connects to Wi-Fi but not via Ethernet (or it stays connected only briefly) to the box, but connects via Ethernet through the mobile USB tethering. I contacted Free assistance by phone, who told me that everything was correct (??). Three days ago there was a total outage of the box, new phone line, restoration the next day, restoration the day after, but I still have the same connection problems with the box. I should note that I have a repeater, but I performed Ethernet tests with both connections: box and repeater. Additionally, I have a throughput that seems extremely low for a fiber connection with Wi-Fi 6 via USB TP-Link dongle (57 Mb/s downstream). What surprises me is that this problem occurred at the same time on both PCs. Please enlighten me. Best regards.

6 answers

  1.
    jeannets Posted messages 28390 Registration date   Status Contributor Last intervention   Ambassadeur 6 602
     

    Hello,

    What does "Une ancienne connexion internet Freebox" mean..??

    Does it work or not..?? which Freebox is it..?

    Is the synchronization light @ fixed or blinking..?

    For the rest, the installation seems quite complicated..!!

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  2. yotoko1901 Posted messages 4 Registration date   Status Member Last intervention  
     

    Thank you for responding

    It is not an old Freebox connection but a normal Freebox connection and an old laptop

    The Freebox is a Freebox Pop and the indicators (box and repeater) are steady and white

    For my part I do not find the installation complicated: 2 computers (a desktop and a laptop) each connected to the internet via a box

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  3. brupala Posted messages 111134 Registration date   Status Member Last intervention   14 440
     

    Hi, tat

    All of this is quite confusing; we should focus on a single issue, for example the desktop PC on Ethernet, what exactly is the problem?

    paste here the result of the command ipconfig/all:

    ipconfig/all > ipconfig.txt & notepad ipconfig.txt

    copy to a USB drive and paste the contents here via a connected machine.

    And there you go, there you go, there you are....

    But goodness, how tedious the line breaks are!!

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  4. yotoko1901 Posted messages 4 Registration date   Status Member Last intervention  
     

    To be clear Desktop Computer: internet does not work either by ethernet or wifi

    Microsoft Windows [version 10.0.26100.8328]
    (c) Microsoft Corporation. All rights reserved.

    C:\Users\Jimmy>ipconfig/all

    Windows IP Configuration

       Host name. . . . . . . . . . . . : GUY
       Primary DNS suffix . . . . . . :
       Node type . . . . . . . . . .  : Hybrid
       IP routing enabled . . . . . . . : No
       WINS Proxy enabled . . . . . . . : No

    Ethernet adapter Ethernet 2 :

       Connection-specific DNS Suffix . . :
       Description. . . . . . . . . . . . . . : Realtek Gaming 2.5GbE Family Controller
       Physical Address. . . . . . . . . . . . : CC-28-AA-39-F2-D1
       DHCP Enabled. . . . . . . . . . . . . . : Yes
       IPv6 default router address. . . . . . . : 2a01:e0a:abc:ba50:989b:380b:f9dc:7ade(préféré)
       Temporary IPv6 address. . . . . . . . .: 2a01:e0a:abc:ba50:8c28:ffb9:3252:a110(préféré)
       Link-local IPv6 Address. . . . . . . . .: fe80::5316:d644:f185:ce01%11(préféré)
       IPv4 Address. . . . . . . . . . . . . .: 192.168.1.34(préféré)
       Subnet Mask . . . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . . . : Sunday, July 5, 2026 10:32:08 AM
       Lease Expires . . . . . . . . . . . : Sunday, July 5, 2026 10:32:08 PM
       Default Gateway. . . . . . . . . . . : fe80::3a07:16ff:fe20:fea6%11
                                           192.168.1.254
       DHCP Server . . . . . . . . . . . . . : 192.168.1.254
       IPv6 DHCPv6 IAID . . . . . . . . . . . : 197929130
       DHCPv6 Client DUID. . . . . . . . . . . : 00-01-00-01-2E-F8-DC-4B-10-7C-61-77-C8-F2
       DNS Servers. . . . . . . . . . . . . : 192.168.1.254
                                           fd0f:ee:b0::1
       NetBIOS over Tcpip. . . . . . . . . . . : Enabled

    Wireless LAN adapter Local Area Connection* 11 :

       Media State . . . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix . . :
       Description. . . . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
       Physical Address. . . . . . . . . . . . : 1E-CE-51-5D-E3-C2
       DHCP Enabled. . . . . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . : Yes

    Wireless LAN adapter Wi-Fi

       Media State . . . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix . . :
       Description. . . . . . . . . . . . . . : Realtek 8852BE Wireless LAN WiFi 6 PCI-E NIC
       Physical Address. . . . . . . . . . . . : 1C-CE-51-5D-E3-C2
       DHCP Enabled. . . . . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . : Yes

    Network Bluetooth Ethernet Adapter :

       Media State . . . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix . . :
       Description. . . . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
       Physical Address. . . . . . . . . . . . : 1C-CE-51-5D-E3-C3
       DHCP Enabled. . . . . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . : Yes

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  6. jeannets Posted messages 28390 Registration date   Status Contributor Last intervention   Ambassadeur 6 602
     

    OK,

    The question was to know what the model of the FreeBox is..?

    And what is the synchronization/LED like..??

    It seems that you are connected by fiber..?

    All wireless networks are disconnected... so no connection

    It seems that the ethernet connection is recognized "IPv4 Address ....... . . . . . . . . . . . . .: 192.168.1.34" if this is indeed a recalcitrant PC copy..? and not the one of transmission with the Forum..?

    And your smartphone, does it connect well to the FreeBox wifi..? and display the WEB..?

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  7. yotoko1901 Posted messages 4 Registration date   Status Member Last intervention  
     
    As I mentioned earlier, the Freebox is a Freebox Pop plus a repeater, and the indicators do not blink and are white.

    I do have fiber that was working without problems until the start of the week.

    It's indeed a copy of the problematic PC's ipconfig.

    The Ethernet connection is recognized but does not show on screen and the internet connection does not work.

    All Wi-Fi media are disconnected:

    - only the motherboard's Wi-Fi 6 (Realtek) remains; the virtual Wi-Fi is automatically installed by Windows
    - When I connect to Wi-Fi it always shows as connected but with "no internet secured"

    The smartphone connects well to the box's Wi-Fi, as does the TV, both over Wi-Fi.
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