The printer works, but the scanner isn't working.
Solved
Orianne Glaus
-
Vero -
Vero -
Hello,
I searched a bit on the forum, but I didn't see any identical problem. I have a network printer (Epson EH XP-425 to be exact) and a PC (tower) running Windows 10.
I had already tried several times to install this network printer and this PC, and after many failures, it worked for printing. But for scanning, it's impossible to establish a connection between the PC and the printer. Yet when I manually search under network, I easily find the printer (including in the scanner category). If I click "print" from the PC, the printer prints without issues. But for scanning, it tells me on the printer: "PC not found", and on the PC from the Epson scanning software: "printer not found." (You can start the scan on the printer or the PC, your choice)
I specify that my PC is connected to the modem via an Ethernet cable, and that I only connect to Wi-Fi to use the printer. Maybe the problem comes from there?
Even with manual installation using the printer's IP, the PC cannot find it. I checked the Epson help sites and tried to reinstall the software for the PC. All drivers are flawless. However, at the moment when the PC has to find the printer during the installation, the software asks me to "press the Wi-Fi button on the printer until the light on the Wi-Fi button starts to flash." Except that my printer model doesn't have a Wi-Fi button, nor any light with it. Yet I checked several times, and it is indeed the correct software for the correct model.
And the printer is already on the network and indicates that it is indeed connected (and obviously, because otherwise it wouldn't print). I made all the latest updates for the printer, just in case, but the problem remains the same.
Any ideas for a solution? I'm starting to think that I shouldn't have bought this darn network printer since it has never worked 100% (and I've had it for a year, and I had the same problem on the old PC (Windows 8), worse still, it didn't print from the PC, I had to go through the SD card every time. Anyway, it would be great if it finally decided to work.
Thank you in advance
Configuration: Windows / Chrome 56.0.2924.87
I searched a bit on the forum, but I didn't see any identical problem. I have a network printer (Epson EH XP-425 to be exact) and a PC (tower) running Windows 10.
I had already tried several times to install this network printer and this PC, and after many failures, it worked for printing. But for scanning, it's impossible to establish a connection between the PC and the printer. Yet when I manually search under network, I easily find the printer (including in the scanner category). If I click "print" from the PC, the printer prints without issues. But for scanning, it tells me on the printer: "PC not found", and on the PC from the Epson scanning software: "printer not found." (You can start the scan on the printer or the PC, your choice)
I specify that my PC is connected to the modem via an Ethernet cable, and that I only connect to Wi-Fi to use the printer. Maybe the problem comes from there?
Even with manual installation using the printer's IP, the PC cannot find it. I checked the Epson help sites and tried to reinstall the software for the PC. All drivers are flawless. However, at the moment when the PC has to find the printer during the installation, the software asks me to "press the Wi-Fi button on the printer until the light on the Wi-Fi button starts to flash." Except that my printer model doesn't have a Wi-Fi button, nor any light with it. Yet I checked several times, and it is indeed the correct software for the correct model.
And the printer is already on the network and indicates that it is indeed connected (and obviously, because otherwise it wouldn't print). I made all the latest updates for the printer, just in case, but the problem remains the same.
Any ideas for a solution? I'm starting to think that I shouldn't have bought this darn network printer since it has never worked 100% (and I've had it for a year, and I had the same problem on the old PC (Windows 8), worse still, it didn't print from the PC, I had to go through the SD card every time. Anyway, it would be great if it finally decided to work.
Thank you in advance
Configuration: Windows / Chrome 56.0.2924.87
2 réponses
In fact, you should know that Windows takes ownership of the "twain" driver (the scanner driver, if you prefer), that's why your scanner no longer works with the Epson driver.
Otherwise, you can retrieve "SCANNEUR" from the Windows store (the icon that looks like a shopping basket); this software is free, and with it, you can scan exactly the area that interests you: https://www.microsoft.com/fr-fr/p/scanneur-windows/9wzdncrfj3pv?activetab=pivot%3Aoverviewtab
There you go, you know everything.
Have a good evening
Otherwise, you can retrieve "SCANNEUR" from the Windows store (the icon that looks like a shopping basket); this software is free, and with it, you can scan exactly the area that interests you: https://www.microsoft.com/fr-fr/p/scanneur-windows/9wzdncrfj3pv?activetab=pivot%3Aoverviewtab
There you go, you know everything.
Have a good evening
Thanks for the link. I was able to get a driver for the scanner... but it only scans one page. I had Scan Smart, but it suddenly stopped working. How can I scan a multi-page document?