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Unauthorized charge

djegen -  
jee pee Posted messages 31910 Registration date   Status Modérateur Last intervention   -

Hello,

I receive a charge from HPY*IDENTIFYCALL ETLondon every month for 41.70 euros, even though I haven't subscribed to anything. Could you please let me know how to stop the charge?

3 réponses

Réponse 1 / 3
MPMP10 Posted messages 46981 Registration date   Status Membre Last intervention   18 841
 

Hello,

By opposing with your bank!

while I did not subscribe to anything

You are probably a victim of a hidden subscription in this context.

https://www.economie.gouv.fr/dgccrf/Publications/Vie-pratique/Fiches-pratiques/abonnements-caches

See here too:

https://forums.commentcamarche.net/forum/affich-37817646-prelevement-reversa-gb-londres-47-90-euro
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Réponse 2 / 3
Panth33ra Posted messages 22996 Registration date   Status Membre Last intervention   Ambassadeur 2 335
 

Hello,

Contact your bank to stop the direct debit.
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Réponse 3 / 3
jee pee Posted messages 31910 Registration date   Status Modérateur Last intervention   9 947
 

Hello,

It is important to be cautious with terminology. A direct debit refers to a withdrawal notice on a bank account made using a bank account details. One can unilaterally cancel this direct debit by doing so with the bank.

But most of the time, subscriptions, unbeknownst to the person, are payments made using a credit card. In this case, the payments cannot be stopped. Check with your bank because you may need to file a dispute on the card and request a new one.
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