No access to my Ubisoft account
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Hello/Good evening,
So I changed my Ubisoft password a while ago, and now when I try to log in again it tells me the email or password is incorrect. I doubted my password, so I followed the password reset procedure, and when Ubisoft tells me they’ve sent an email I receive nothing. I thought my account had been deleted, but when I try to create a new account with the same email it’s already in use. I waited a few hours and the same problem persists.
So I changed my Ubisoft password a while ago, and now when I try to log in again it tells me the email or password is incorrect. I doubted my password, so I followed the password reset procedure, and when Ubisoft tells me they’ve sent an email I receive nothing. I thought my account had been deleted, but when I try to create a new account with the same email it’s already in use. I waited a few hours and the same problem persists.
1 answer
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Hello,
You should sort this out with them!
Question that comes up repeatedly here on the forum; in this area the only option is to consult the help available on the site’s support and possibly also use the various contact methods available on the site; beyond that, we can’t do more here!
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@Grandfred8373
You're welcome and good luck.
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