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No access to my Ubisoft account

Grandfred8373 Posted messages 2 Registration date   Status Member Last intervention   -  
MPMP10 Posted messages 47504 Registration date   Status Member Last intervention   -
Hello/Good evening,

So I changed my Ubisoft password a while ago, and now when I try to log in again it tells me the email or password is incorrect. I doubted my password, so I followed the password reset procedure, and when Ubisoft tells me they’ve sent an email I receive nothing. I thought my account had been deleted, but when I try to create a new account with the same email it’s already in use. I waited a few hours and the same problem persists.

1 answer

  1.
    MPMP10 Posted messages 47504 Registration date   Status Member Last intervention   19 049
     

    Hello,

    You should sort this out with them!

    Question that comes up repeatedly here on the forum; in this area the only option is to consult the help available on the site’s support and possibly also use the various contact methods available on the site; beyond that, we can’t do more here!

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    1. Grandfred8373 Posted messages 2 Registration date   Status Member Last intervention  
       
      You're welcome.
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      1. MPMP10 Posted messages 47504 Registration date   Status Member Last intervention   19 049 > Grandfred8373 Posted messages 2 Registration date   Status Member Last intervention  
         

        You're welcome and good luck.

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