Inactive keyboard on startup
SolvedGaston_45 Posted messages 8 Status Membre -
Hello,
On a a small Lenovo laptop, after a long Windows update on 07/15/24, the keyboard is inactive at startup.
If I plug in a USB keyboard, it doesn't work either. The virtual keyboard doesn't work either.
The numeric keypad works.
So I can't start the PC (except maybe in safe mode, I haven't tried, as I don't see the point).
Have you ever had this problem and how to resolve it?
Thank you,
3 réponses
Hello
Before suggesting other solutions, let’s try something simple.
Plug in the USB keyboard (just to be sure), restart the PC and spam F8. If the recovery options are available and you can navigate using Tab or the arrows, we can go further.
Otherwise, try a BIOS reset in the BIOS if F2 (or Esc, Del, F9, or F10 depending on the brand) is recognized with one of the keyboards.
If neither the BIOS nor the recovery options are accessible with the keyboard, we can't do anything on the software side. I’ve never seen that, though.
The GAFAM may not have oil, but they have data!
Do you feel my Big Data?
Sacrifice a few freedoms for more security and you lose them ALL.
ALL YOUR DATABASE ARE BELONG TO US
Good evening and thank you for your response.
F8 does nothing, however F2 allows me to enter the BIOS.
Could you please explain to me a bit more clearly what should be done and what the consequences would be, please?
Thank you.
We have good news and bad news.
The good news: the PC is working well, it’s not a hardware issue.
The bad news: the PC is working well, it’s not hardware... so it’s Windows that’s messed up.
I have never encountered this problem before.
For what follows, a Windows installation media is required. Find another computer with administrative rights to download, install, and use the dedicated Microsoft tool.
Prepare a USB stick of 8GB or more, ideally USB 3.0. Empty it, as it will be formatted and rewritten during the process.
If you find the tool difficult to handle, the Internet is full of tutorials. Come back here if you have any problems.
Once the USB stick is ready, insert it into the PC and use the BIOS to boot from it. There’s no specific procedure; BIOS interfaces look similar but differ depending on the brand. It’s in the “boot” or “startup” section.
Once booted from the USB stick, the keyboard should work properly, but only with the USB stick. The stick also allows you to repair the existing Windows installation; try this before a complete reinstallation.
If the repair fails, you can use the same USB stick or better, another one, and follow this procedure. Once under Linux, you will be able to navigate and find your files. Everything is in Users/Your_Name, make a copy TO AN EXTERNAL MEDIA of this folder directly to avoid hassle.
Once the backup is done, proceed to the complete reinstallation of Windows from the USB stick created at the very beginning.
Good evening Luckydu43,
First of all, I apologize for not getting back to you sooner. Back to work, all that...
As for the PC, everything is okay. My daughter came back from vacation and managed to start it on the first try. She didn't want to share her trick with me; she enjoys watching her father struggle.
As for me, I thank you for your responses, which I hope will also be helpful to others!
Have a nice evening,
MH