View original (French)

Signal reception issue on TCL smart TV

med1369 -  
baladur13 Posted messages 47561 Registration date   Status Modérateur Last intervention   -

Hello,

I bought a new TCL TV with Android TV, I have Orange fiber with the TV decoder but I want everything to be in Android TV (truthfully, I want to keep just one remote control). I connected my TV to the antenna socket (on my wall, I have a box with 3 sockets: SAT, TV, and Radio) but the channel scan doesn't find any channels!

In my electrical panel, I have the fiber coming in which is connected to the fiber box that communicates via an RJ45 cable with the Livebox. I also see a mini block with a coaxial IN input and 2 OUT outputs, I can't tell if these 2 outputs supply the box near my TV. I don't see any other installation that could be related to internet/TV in the electrical panel.

My installation is new, it's an apartment in a building constructed in 2019.

Do you have any idea what the problem with the TNT signal reception might be?

Thank you


6 réponses

Réponse 1 / 6
MPMP10 Posted messages 47055 Registration date   Status Membre Last intervention   18 860
 

Hello,

but the search for channels does not find any!

My installation is new, it's an apartment in a residence built in 2019.

Is it possible that there is no antenna (just a guess…)!

Do the other residents have HD TNT or not?

Do you have a property manager in this residence, and if so, have you tried to check directly with them about the possible reception types?

Would you have the possibility to test with another television?

Is the antenna visible from the outside?
1
Réponse 2 / 6
baladur13 Posted messages 47561 Registration date   Status Modérateur Last intervention   14 377
 

Hello,

Have you plugged your TV into the TV socket?

What type of channel scan did you perform?

You mentioned having an antenna splitter with one input and two outputs, how many TV sockets are there in the apartment?

What model is this TCL TV?

It’s very difficult to catch a black cat in a dark room.
Especially when it’s not there...
0
Réponse 3 / 6
txiki Posted messages 6514 Registration date   Status Contributeur Last intervention   610
 

Hello everyone,

"(on my wall, I have a box with 3 sockets: SAT, TV, and Radio)": okay! But are they connected to something (antenna)?
And with what type of cable (coaxial, RJ45)?

Before going further, please answer baladur13's and MPMP10's questions.

We need to take it step by step (step by step, as the saying goes).

Brand/model of the TV, how is it connected to the Livebox?

Regards!
0
Réponse 4 / 6
med1369
 

Hello, thank you for your answers. So:

The TV model is TCL 55C745 2023, and it is connected to the Livebox via an RJ45 network cable.

The amplifier present in my panel is this one (in the center of the image)

I went to check the cabinets in the hallway, I see this

There are 2 outlets in the room, each with 3 connections: TV, SAT, and Radio.

I connected my TV with a cable going from TV to Antenna (in the TV) and another coaxial cable from SAT to SAT of the TV.

I have done all possible searches, via antenna, cable, and satellite (Fransat), each time the signal is at 0 and no channels are found.

The neighbors I’ve encountered say that one of their outlets works, while others receive TV through their boxes.
0
Réponse 5 / 6
txiki Posted messages 6514 Registration date   Status Contributeur Last intervention   610
 

Hello everyone,

med1369 (photo 1): "The amplifier in my panel": no, it's a coaxial splitter (DTT via antenna)"

photo 2: on the left, it looks a lot like fiber.
              on the right, it looks like BNC connectors for coaxial cable. I don't think this is RJ45.
The photos are too small to distinguish the details.

Regards!
0
Réponse 6 / 6
baladur13 Posted messages 47561 Registration date   Status Modérateur Last intervention   14 377
 

Hello,

It would be good to take a photo by removing the plastic cover that covers the coaxial splitter and the RJ45 sockets on the right.

Where does the black wire (telephone obviously) come from? From the box? Where is the box?

From photo 1, there are 4 RJ45 sockets in the apartment, one in each bedroom and probably 2 in the living room (one of the two being used for the phone).

For the TV, there seem to be two sockets in the apartment (probably in the living room and where else?).
Is the IN entry of the splitter properly connected to a coaxial cable? Ensure that all the sockets are properly screwed in.

You have a Livebox but no Orange Decoder?

Two coaxial cables on the TV is one too many. Try using only one cable on the TV output and TV input on the television. For channel search, you need to perform a scan for digital channels on antenna.

It’s very difficult to catch a black cat in a dark room.
Especially when it’s not there...
0