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No audio device detected

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exoG Posted messages 6 Status Member -  
kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   -
Hello,

Following a Windows 10 update, I get this error message: "no audio device has been detected."
Until now, to avoid this problem, I would roll back to a version where I didn't have this issue.
However, with the arrival of Windows 11, I thought I would try to update, maybe my problem would be resolved.
So I did the updates and upgraded to Windows 11 but I still have the same problem.
On the device manager side, the Realtek driver no longer appears and I have two drivers with yellow exclamation points present in other devices:



I tried to search for new drivers, I did all the available updates.
I tried to uninstall the two Intel High Definition drivers but it doesn't work, they remain.

Could you please help me?

Note that recently I bought a DELL dock and by using the dock, I can get sound (Dell USB audio driver)

Thank you in advance,

Best regards,
exoG

Configuration: Windows / Chrome 96.0.4664.110

12 answers

  1.
    kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 684
     
    Hello,

    Please provide the equipment identification number for the 2 devices
    Check this out --> Find the identification number of a device on a PC
    Post the 2 numbers in your next message.

    What is the model number of the Dell PC?

    Is Windows 11 32 or 64 bits?

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  2. exoG Posted messages 6 Status Member
     
    Hello,
    for the first one (Intel High Definition Audio):
    INTELAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_10431441&REV_1000
    and for the second one (Intel High Definition DSP):
    INTELAUDIO\DSP_CTLR_DEV_A348&VEN_8086&DEV_0222&SUBSYS_14411043&REV_0010

    For my PC, it is not a Dell, it is an Asus Model TUF Gaming FX705GD_FX705GD
    running Windows 64.

    I only have the dock that I use to connect more peripherals, which is from Dell.

    Thank you!

    exoG
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  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     
    Hello

    I thus updated and switched to Windows 11

    PS: hello Kaneagle

    @+

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  4. exoG Posted messages 6 Status Member
     
    Oh yes, sorry, it's running Windows 11.
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  6. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     


    Oh yes, sorry, he's on Windows 11

    Okay, wait for Kaneagle to come back to the topic

    See you later

    --
    The radiation level is higher at the job center than in Chernobyl.
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  7. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 684
     
    Download and install --> 7Zip 64 bits

    For Intel High Definition Audio, download this driver --> Realtek

    Right-click on the driver --> Audio_D_Realtek.....zip
    Select --> 7Zip
    Choose --> extract to "Audio_D_Realtek.......\"

    Go to Device Manager
    Right-click on the Intel High Definition Audio device
    Update driver
    Browse my computer for drivers
    Browse
    Go to the unzipped driver folder --> Audio_D_Realtek.......
    Select the folder --> Realtek
    OK, next

    -------------------------------------------------------------------------------

    For INTELAUDIO\DSP_CTLR, download this driver --> Intel

    Right-click on the driver --> 52f607bb-......cab
    Select --> 7Zip
    Choose --> extract to "52f607bb-......\"

    Go to Device Manager
    Right-click on the device
    Update driver
    Browse my computer for drivers
    Browse
    Select the unzipped driver folder --> 52f607bb-......
    OK, next
    Restart.

    Best regards billmaxime
    --
    Human beings are at their best when things are at their worst
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    1. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
       
      Hi Kaneagle :)

      See you later!
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  8. exoG Posted messages 6 Status Member
     
    Hello Kaneagle!
    Thank you for your response,
    I followed your instructions but I ran into a problem:
    when updating the Intel High Definition Audio device using the Realtek folder, I got the message: "Windows found no driver for your device"
    I tried to "Choose from a list of available drivers on my computer" and went into the subfolder: RealtekASIO_4 and installed "Realtek Asio Component"
    (I don't know if that was a good idea :/ )
    the second driver installed correctly.
    After that, both devices disappeared from the Other devices tab but I also got a new device in "Other devices": Digital microphone device (INTELAUDIO\CTLR_DEV_A348&LINKTYPE_02&DEVTYPE_01&VEN_8086&DEV_AE20&SUBSYS_14411043&REV_0001)
    I then restarted my computer
    but I still have the same symptoms (no sound and Windows says: "no audio device detected")

    I hope you can help me :)

    exoG
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  9. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 684
     
    Make a repair of Windows 11
    Look at this --> Repair Windows 11 without data loss

    --
    Human beings are at their best when things are at their worst.
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  10. exoG Posted messages 6 Status Member
     
    Okay, I repaired Windows 11, and I still don't have sound :(
    In the Device Manager, I have a new Intel High Definition Audio under "Other devices" and still a Digital Microphone Device.
    However, the Intel High Definition Dsp is no longer there.
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  11. kaneagle Posted messages 86288 Registration date   Status Moderator Last intervention   14 684
     
    Download this driver --> Realtek

    Right-click on the driver --> e8c76d44....cab
    Select --> 7Zip
    Choose --> extract to "e8c76d44.....\"

    Go to Device Manager
    Right-click on the Intel High Definition Audio device
    Update driver
    Browse my computer for drivers
    Choose from a list of drivers...
    Have disk
    Browse
    Go to the unzipped driver folder --> e8c76d44.....
    Select the file --> HDXASUS.inf and OK.
    Restart.

    --
    Human beings are at their best when things are at their worst.
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  12. exoG Posted messages 6 Status Member
     
    It works!
    Thank you very much! :)

    Just for my personal knowledge, how did you go about finding the right drivers?
    If it happens to me again, I would like to be able to sort it out by myself haha

    Thanks again for your help @kaneagle :)
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