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PC restart issue under Steam

alain_1949 Posted messages 319 Registration date   Status Member Last intervention   -  
alain_1949 Posted messages 319 Registration date   Status Member Last intervention   -

Hello,

I'm having a problem with my PC when playing the games TSW6 or DERAIL VALLEY (train simulator) on Steam.

After a few minutes, the PC restarts without any error message or blue screen. In the Event Journal I found an alert:

'An unrecoverable hardware error occurred,

Component: memory'

Error source: Machine Check Exception'

I ran a memory test with the Windows utility: no errors. I ran the 'MEM86' utility. After more than two hours of analysis: 0 errors.

I repeated the tests with a single stick: same result.

I even went as far as buying a Corsair DDR4 memory stick... compatible with my board, installed this new stick and relaunched the games: same result.

I ran the 'USER DIAG' software. Even the Stress test phase shows no problem.

Apart from these Steam-related problems, the PC works normally.

I have video editing software, Magix Video Deluxe Premium, I did a test by encoding a 1h30 video. The CPU and memory are heavily used throughout the encoding (2h10). The process completed without any issue.

I’m finding it very hard to understand the origin of my problem.

In advance, thanks for your help.

My configuration:

W11

Processor: RYZEN 7 5800X

16 GB RAM: DDR4 3200 MHz

Graphics Card: GEFORCE MSI 3060 TI RTX GAMING TRIO 8GD6X

Motherboard: ASUS ROG B550-F GAMING MAX WIFI II

Power Supply: MSI A850GL PCIe

CPU Cooler: CORSAIR H60I PRO XT

5 answers

  1.
    NonoM45 Posted messages 1041 Registration date   Status Member Last intervention   5
     

    Hi @alain_1949 StatusMember

    And what is the available space on the partition where Steam is installed, generally C:\

    Cheers

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  2. alain_1949 Posted messages 319 Registration date   Status Member Last intervention   7
     

    Hello, thank you for your response.

    The STEAM directory on C: is 1.20 GB. Total space 500 GB and 249 GB remaining.

    The STEAM LIBRARY directory on E: is 553 GB. Total space 4 TB and 1.08 TB remaining.

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    1. NonoM45 Posted messages 1041 Registration date   Status Member Last intervention   5
       

      Hi,

      All of that seems pretty correct to me!

      It may be a Steam library issue, the solution is to uninstall/reinstall Steam without deleting the game files, of course

      Cheers

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  3. alain_1949 Posted messages 319 Registration date   Status Member Last intervention   7
     

    Hello,

    Thank you for your reply, but I don’t see how to uninstall and reinstall Steam without deleting the game files.

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    1. flo88 Posted messages 28527 Registration date   Status Contributor Last intervention   5 180
       

      Hi

      From the Start menu, search for Steam, right-click the icon and choose "Uninstall".

      The games are tied to your Steam account; they will not be lost but simply uninstalled unless you have saved the games directory (if you didn’t move it yourself beforehand).

      See here for the exact procedure:

      That said, I doubt that’s the issue; there’s probably a compatibility problem somewhere, and generally with Steam it’s usually the antivirus and firewall that cause problems.

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  4. alain_1949 Posted messages 319 Registration date   Status Member Last intervention   7
     

    Hello,

    After uninstalling and reinstalling Steam, nothing changed. After disabling Wi-Fi, I disabled the firewall and antivirus. I launched the game in Offline mode: no change.

    I have a laptop designed to run games. It has the same version of Windows 11, the same firewall and antivirus as the PC, and yet I launched the same games as on the PC. There are no problems, I can play without any crashes.

    On the PC, after running another test and after restarting the PC during the game, I checked the event log and I still have the same error: 'Memory component'.

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    1. flo88 Posted messages 28527 Registration date   Status Contributor Last intervention   5 180
       

      Could you paste the link to the userdiag report?

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  6. alain_1949 Posted messages 319 Registration date   Status Member Last intervention   7
     

    Hello,

    Here is the link:

    Thank you.

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