View original (French)

High Definition Audio Device

Solved
joedu24 Posted messages 12 Status Member -  
kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   -
Hello,

So here is my problem, I have 2 High Definition Audio devices that are installed.
I uninstall them via the device manager and nothing changes, and I also no longer have Realtek in the manager, but the software is installed.
Anyway, my PC is an HP Envy TS 15.

Thanks.

9 answers

  1.
    kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Hello,

    Give the hardware ID numbers of the 2 High Definition Audio Devices.
    To find the ID number, look --> here

    What do you have in audio controllers?

    Under which operating system and in 32 or 64 bits?

    Is the model number of the PC incomplete?
    Envy TS 15- .... ?

    Human beings are at their best when things are at their worst.
    0
  2. joedu24 Posted messages 12 Status Member
     
    High Definition Audio device that is working
    HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1963&REV_1003
    HDAUDIO\FUNC_01&VEN_111D&DEV_76E0&SUBSYS_103C1963

    High Definition Audio device that is problematic HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000
    HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101

    and the latest one is the NVIDIA Virtual Audio Device
    on Windows 10, formerly Windows 8, it's a 64-bit

    and the computer brand: Hewlett-Packard HP ENVY TS 15 Notebook PC
    0
  3. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    The model number is incomplete.
    EX: 15-1050nr, 15-3040nr, etc...
    Check the label under the laptop.

    Human beings are at their best when things are at their worst.
    0
  4. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    Try these 2 drivers anyway:
    For the working High Definition Audio device:
    Download this driver --> IDT audio
    and put it in your documents.

    Right-click on --> sp63555.exe
    Choose --> extract all
    Go to Device Manager
    Right-click on the working High Definition Audio device
    Update driver
    Search for a driver on my computer
    Browse
    Go to your documents
    Go to the unzipped driver folder --> sp63555
    Folder --> wdm
    Select the folder --> vista
    Next, etc...
    Restart

    For the problematic High Definition Audio device:
    Download this driver --> DisplayAudio
    and put it in your documents.

    Right-click on --> sp72370.exe
    Choose --> extract all
    Go to Device Manager
    Right-click on the working High Definition Audio device
    Update driver
    Search for a driver on my computer
    Browse
    Go to your documents
    Go to the unzipped driver folder --> sp72370
    Folder --> DisplayAudio
    Select the folder --> 6.16.00.3178
    Next, etc...
    Restart

    --
    Human beings are at their best when things are at their worst
    0
  6. joedu24 Posted messages 12 Status Member
     
    I have some news. I installed the HP Support Assistant and I have installed 2 new drivers. Now I have this in the Device Manager:
    - IDT High Definition Audio CODEC (new)
    - NVIDIA Virtual Audio Device
    - High Definition Audio Device which is causing a problem HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000
    HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101

    And the second driver is Realtek Ethernet Controller Driver which is not in the Device Manager
    And the full model is HP ENVY TS 15 j-098sf.
    0
  7. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    For the High Definition Audio device that is having issues, did you read and install the DisplayAudio driver manually?
    Check this --> message 4

    For Ethernet, install this driver --> Realtek
    --
    Human beings are at their best when things are at their worst.
    0
  8. joedu24 Posted messages 12 Status Member
     
    no, I'm doing it here.
    0
  9. joedu24 Posted messages 12 Status Member
     
    and that's good, thank you Kaneagle ^^
    0
  10. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     
    You're welcome.
    Have a great day.

    --
    Human beings are at their best when things are at their worst.
    0