The print spooler keeps stopping.

Question

Hello,
I have performed all the recommended actions to resolve an issue with the spooler that keeps stopping: clearing the PRINTER folder from the spool, running FixPrints (operation completed), starting SFC /SCANNOW which completed a successful repair,

Here’s what I get when I try to print a document in Notepad for example, a message asking me to install a printer even though I have several listed:

and if I try to open the printer properties, a message says that the local print spooler service is not running:

Curiously, the problem appeared after changing a toner in an HP printer

Thank you for your help. I cannot see the screenshots inserted above...

Configuration: Windows / Chrome 95.0.4638.54

Panth33ra · Answer

jpmarce · Answer

Thank you.

The problem occurred yesterday on my daughter's laptop. I went over to try and fix it, and there were no messages on the HP printer with toner, the model of which I can't recall. I then brought her laptop back to my place, and the problem occurs on my Canon inkjet printer as well as on all the printers configured on her laptop (Canon TS8230, HP, PDF, Print to PDF, OneDrive, etc.). As mentioned, I have followed all the suggestions I found in forums and here on CCM without resolving the issue.

It should be noted that in the services display, the spooler may be marked as running while the left column indicates "Start" instead of Stop. It should also be noted that the scanners of my Canon printer and the HP are accessible and available in Settings.

Finally, all real or virtual printers are accessible and usable from other computers.

jpmarce · Answer

Hello, the printer that seemingly caused the problem during the toner change is a HP Color LaserJet MFP M281 fdw, but the issue I'm encountering occurs with all defined printers.

I have another symptom when trying to access the printers: an error code 0x000006ba. The only fix found in the forums for this error would be to reinstall Windows 10. I don't know how to do that, and I think it will create new problems.

Would replacing the two files spoolss.dll and spoolsv.exe be a solution?
If so, how can I do this safely?

Thank you for your help, I spent hours yesterday looking for a fix without finding anything other than replacing Windows.

jpmarce · Answer

Thank you very much. I forgot to mention that I restored from a backup made before the problem occurred and that this did not fix anything.

pistouri · Answer

Hello,  Bis repetita. It could be that the latest Windows Update is messing up once again. After installing KB5005611 for Windows 10, problems have arisen with certain network printers. This issue was supposed to be resolved with KB5006670. However, after installing KB5006670, some people are experiencing the issue again where network printers do not work.  Workarounds.  Win32spl.dll (version 19041.1237) Copy Win32spl.dll into System32.  Download the file ==► old version of Win32spl.dll Double-click to extract Or use 7-Zip Then go to This PC -►Local Disk (C)-►Windows-►System32 Copy and paste --►Win32spl.dll Confirm the replacement of the Win32spl.dll file Try printing, you may need to restart your PC.   Update. Uninstall the update KB5006670 In the search box on the taskbar type --► cmd Right-click on --►Command Prompt Then --►Run as administrator Copy/paste --► wusa /uninstall /kb:5006670 Then -►Press the Enter key Close the command prompt window or type exit Restart the PC Try printing.   Or How to uninstall an update From the Windows 10 settings  A+  -- scalpel

jpmarce · Answer

Thank you very much.

I tried to uninstall KB5006670 which is listed in the installed updates but:
-from the command prompt, I get a message saying that KB5006670 is not installed
-in Windows settings it is not listed in the "Uninstall an update" window although it appears in the history.
What a hassle!
I will try the first method.

jpmarce · Answer

I tried every way to start explore.exe in administrator mode unsuccessfully, the copy-paste is always rejected. Help!

pistouri · Answer

It's a new problem that arises at the wrong time.

Modify permissions to become the owner
the file win32spl.dll --► How to change the access rights of a file or folder in Windows?
And certainly the folder System32

Method #2: Replace the Win32spl.dll file

On another PC, I retrieved the famous win32spl.dll older version.
I went to the system32 folder of Windows and had to modify the permissions to become the owner (even as an administrator, the folder was protected). Then I changed the permissions of the win32spl file to grant the ability to modify. Then the replacement was still not possible because this file launches at the same time as Windows.
Finally, I rebooted in safe mode and replaced the new file with the old one, it worked and I found my network printer.

Source

Method #3: Reconfigure the printer on the print server
It's a bit simpler to do

For some users, there is another method that worked: delete the printer from the print server and add it again. This will recreate a new print queue, and apparently resolve the issue.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Create a restore point.
If it's too complicated, do a system restore.
Look carefully at the available points.
==► Restore Windows from a restore point

I assume the culprit is an update, but I'm not 100% sure.

A+

jpmarce · Answer

I can't replace the win32spl.dll file. In all my attempts to gain permission, functions are missing or displayed in light grey and cannot be clicked. I don’t know what to do to gain administrator rights after unsuccessfully trying all your suggestions and conducting fruitless searches on the Net.

I'll get back to it tomorrow because I'm feeling a bit overwhelmed.

Once again, thank you very much for your invaluable help.

pistouri · Answer

Hello,  Error code 0x000006ba  Try this procedure: Turn on your printer Open the Control Panel or in the search field on the taskbar type -► control Section --►Hardware and Sound -►Devices and Printers Right-click on your printer -►Printer Properties   Go to the tab -►Advanced In front of the Driver line, select your printer. Click on --►New Driver  Click on --►Next  Click on --►Next  Click on --►Finish  Try to print (Restart the PC and the printer).  Run the Windows troubleshooter. Go to this page Click on --►Open Troubleshooting Settings Click on -►Choose an application Click on -►Open the link  Click on --►Additional Troubleshooting Tools Click on --►Printer  (search and fix problems related to the printer (installation, printing, etc.) Click on -►Run the troubleshooter   A+  -- scalpel

jpmarce · Answer

Thank you for your persistence.

I do not have access to the printer properties:
- using the method above, the "printer properties" line does not appear
- using Settings and then Devices, I end up with the box "Cannot display printer properties."

And the troubleshooter detects nothing on any of the printers.

I will go back to battling to try to restore the old version of win32spl.dll.

pistouri · Answer

Hi,  Check if network discovery is enabled. On your profile (Private).  --► Check the network sharing configuration  Cheers -- pistouri

Sylvain · Answer

Hello I am experiencing exactly the same problem as you. The print spooler keeps stopping by itself continuously Have you managed to solve the problem since then?  Thank you in advance! Sylvain

The print spooler keeps stopping.

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