Print Spooler Keeps Stopping [Windows 10]
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Malekal_morte- Posted messages 178136 Registration date Status Modérateur, Contributeur sécurité Last intervention -
Malekal_morte- Posted messages 178136 Registration date Status Modérateur, Contributeur sécurité Last intervention -
Hello,
I can no longer print on my Brother MFC-J6710DW. In fact, it was working well until last week, but I had a scanning issue. I called Brother, who had me reinstall the software and driver. Now I can scan, but I can't print anymore. The print spooler keeps stopping constantly. I have already emptied the "Printers" folder. I also tried reinstalling the driver. But nothing works... What should I do please?
Configuration: Windows / Firefox 69.0
I can no longer print on my Brother MFC-J6710DW. In fact, it was working well until last week, but I had a scanning issue. I called Brother, who had me reinstall the software and driver. Now I can scan, but I can't print anymore. The print spooler keeps stopping constantly. I have already emptied the "Printers" folder. I also tried reinstalling the driver. But nothing works... What should I do please?
Configuration: Windows / Firefox 69.0
3 réponses
Hello,
KB4524147 fixes this, you need to install it:
Addresses an intermittent issue with the print spooler service that may cause print jobs to fail. Some apps may close or generate errors, such as the remote procedure call (RPC) error.
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EDIT: maybe rather the KB4517389 is the problem... or there might be two.
Addresses an issue related to applications and printer drivers that use the Windows JavaScript engine (jscript.dll) to process print jobs.
Applications interacting with the V4 printer driver might close or error when printing. Issues might only be encountered when printing but might also be encountered at any time the app is running, depending on when the app interacts with the print driver.
The printer spooler service (spoolsv.exe) might close or error in jscript.dll with exception code 0xc0000005 causing the print jobs to stop processing. Only part of the print job might print and the rest might be canceled or error.
KB4524147 fixes this, you need to install it:
Addresses an intermittent issue with the print spooler service that may cause print jobs to fail. Some apps may close or generate errors, such as the remote procedure call (RPC) error.
~~
EDIT: maybe rather the KB4517389 is the problem... or there might be two.
Addresses an issue related to applications and printer drivers that use the Windows JavaScript engine (jscript.dll) to process print jobs.
Applications interacting with the V4 printer driver might close or error when printing. Issues might only be encountered when printing but might also be encountered at any time the app is running, depending on when the app interacts with the print driver.
The printer spooler service (spoolsv.exe) might close or error in jscript.dll with exception code 0xc0000005 causing the print jobs to stop processing. Only part of the print job might print and the rest might be canceled or error.
And if that fixes the issue, you block it as explained in the link.
It should be KB4517389 that fixes this issue.
Let's see if spoolsv.exe crashes in jscript.dll.