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Hp officejet pro 6970 this function has been locked by the configurator

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Nijoma Posted messages 482 Registration date   Status Member Last intervention   -  
Nijoma Posted messages 482 Registration date   Status Member Last intervention   -
Hello,
I can't change the paper size on the dashboard of my printer to make A4 copies. The format is set to envelope 110x220, so white paper is coming out.
When I try to change it, it says: this function has been locked by the person who set up the printer.
How can I unlock it if I don't remember locking it?
Thank you for your help.
Best regards.
Nijoma

1 answer

  1.
    georges97 Posted messages 14615 Registration date   Status Contributor Last intervention   2 935
     
    Hello,

    Have you been informed about the obsolescence of the HP printing kit due to the discontinuation of Adobe Flash Player (December 2020), which served as its support?

    Your issue may arise from this if you haven't updated the update implemented by HP.

    Otherwise, you might try updating the driver, but it’s best to check the changes that have occurred with HP software.

    https://forums.commentcamarche.net/forum/affich-37264669-adobe

    Best regards
    0
    1. Nijoma Posted messages 482 Registration date   Status Member Last intervention   64
       
      Thank you for your response.
      No, I was not informed about the end of Adobe Flash Player.
      However, I forgot to tell you that I am on Mac. I tried to update, but it responds: We are sorry, this operating system is not supported.
      So, I am stuck.
      To make a photocopy, I have to scan and then print it out.
      0
      1. georges97 Posted messages 14615 Registration date   Status Contributor Last intervention   2 935 > Nijoma Posted messages 482 Registration date   Status Member Last intervention  
         
        Indeed, I assumed a bit too quickly that you were on PC. I don't have any skills on Mac, but I hope another user will take over. I suppose we can uninstall and then reinstall the driver, if you have it on a CD or download it from HP.
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      2. Nijoma Posted messages 482 Registration date   Status Member Last intervention   64 > georges97 Posted messages 14615 Registration date   Status Contributor Last intervention  
         
        Hello,
        problems solved by calling HP. They do this via WhatsApp. You have to send photos and they tell you what to do step by step. It lasted several hours because supposedly they had a technical issue. Anyway, the important thing is that they resolved my problem.
        Thanks everyone for everything.
        Nijoma
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