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Lenovo laptop that won’t start up

GuyBernet -  

Hello,

I have (an old) LENOVO Ideapad 3305 15ARR laptop under Windows20 and unable to upgrade to 1. Provided to me by a association I volunteer with. It has had a defect for 2 days:

The antivirus (ESET) indicated the need to restart the computer to install the new module.
I did as always and everything went perfectly. Except this time, the screen went black for shutdown and restart.

The LENOVO window appeared on the screen and, half an hour later, it was still there with nothing moving.
So I decided to perform a forceful boot to turn it off and restart it.

But since then, the screen remains stubbornly completely black!
The device heats up (a lot) but it does not boot.
I tried letting the battery fully discharge and then reconnected it to recharge and restart: no result.

I thought about trying to remove the battery to see, but it does not look like what I know on recent laptops and I hesitated to forcefully disconnect the wires that connect it to the motherboard...

Who would have a treatment to propose for the patient?
Thank you very much in advance.


5 answers

  1.  fabul Moderator

    Hello,

    Normally by forcing it to shut down 2 or 3 times you enter automatic repair mode and recovery mode (On WinRE) if it cannot repair itself.

    To go to Troubleshoot > Advanced options > System Restore

    Choose another restore point...

    As far back as possible if it doesn’t affect too many of your installed programs.

    -

    A third-party antivirus, may be unnecessary when Windows Defender is already there (It will be reactivated if you uninstall Eset), if you installed it yourself, you can uninstall it

    -

    As another option, to save data, you can create a USB stick with Hiren's Boot CD PE

    For diagnosing as well.

    (Bottom > HBCD_PE_x64.iso)

    And Rufus

    Create a bootable USB of Hiren's Boot CD PE from Rufus

    If the PC is old, you need to create the USB in MBR mode

    If it is newer (Windows 8 or higher) in GPT mode for EFI

    Boot from it via the PC's Boot Menu

    One can search Google for "[Brand Model] Boot Menu Key"


    Copy data if possible (Copy > Paste = Copy > Paste)

    Use (In Hiren's Programs) in Hard Disk Tools > Diagnostics > CrystalDiskInfo and see if the drive is detected as OK before continuing, and reinstall Windows.

    -

    Use the tool to download the Windows ISO file (For another PC) to create a USB key (8GB minimum) to upgrade, repair, or install Windows

    Once you have the Windows ISO file, you can create a Bootable USB with Rufus

    If the PC is old, you need to create the USB in MBR mode

    If it is newer (Windows 8 or higher) in GPT mode for EFI (Secure Boot Support for Ventoy depending on BIOS configuration)

    Boot from the PC's Boot Menu key

    One can search Google for "[Brand Model] Boot Menu Key"

    Choose "Custom installation" (Not upgrade)

    Not necessary to format if there is free space; if there is data, it will end up in a Windows.old folder (which will be automatically deleted after 10 days)

    Install on the same partition, or optionally, delete all system partitions and create a new one (Delete the data).

    1. GuyBernet Author

      Hello and thank you for all this information!

      Unfortunately, as stated in the initial message, I am completely unable to perform any of these operations...
      Indeed the screen stays completely black, so there is no way to access troubleshooting.

      I will try to perform a few more brute reboots to see if that has any effect?

    2. GuyBernet Author
      @GuyBernet

      Hi there,

      I just tested every possible solution without success.
      I can see a small change on the screen when I restart, but then it stays painfully black.

      I tested the Novo button which normally initiates recovery, with no further success.

      I think either the graphics card, or worse, the motherboard has likely given up the ghost.

      Given its age, it will be ready for recycling after removing the battery and the hard drive.

      Thanks for the information!

  2.  billmaxime Contributor

    hello

    check anyway if you can access the BIOS with the F2 key between startup and the Lenovo logo display

    @+

    1. GuyBernet Author

      Thank you for the advice.
      So far, the Lenovo logo isn’t displaying at all.

      I’ve run successive tests with Lenovo's chat (AI). All operations failed. Conclusion: the LCD panel would be faulty...
      Not to mention that the machine is dead given its age.

      I will still try F2.
      I tried F5 during boot to attempt a safe mode boot, but it never displayed anything

  3.  billmaxime Contributor

    re

    I fear that even the F2 will not yield anything more...

    @+

    1.  fabul Moderator

      Hi Billmaxime,

      Unless it’s an issue with the connection between the screen and the motherboard?

      Disassembling and reassembling might redo the contacts, otherwise R.I.P. the laptop.

      Have a good rest of the day.

      @+

    2.  fabul Moderator
      @fabul

      PS: Take apart and reassemble the RAM as well, first of all because it’s simpler.

      And there’s a good chance that...

  4.  Kori-Kori

    Hello,

    If an old machine, consider changing the battery (BIOS).

    2. GuyBernet Author

      Thank you for all these tips, I’m taking note of them.
      If the LCD panel is dead, I think the PC is too!

      Good night to you