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My Brother MFC-J4620DW printer is turned on.

cocci90 -  
Panth33ra Posted messages 23154 Registration date   Status Member Last intervention   -
Hello,
I can't restart my Brother J4620 printer.
I've tried the trick of plugging it in while holding the on/off button.
It wakes up, but the message says "functions disabled".
And it turns off.

Do you have any advice?
Thank you.

Best regards,
Christine

Configuration: Windows / Chrome 90.0.4430.93

1 answer

  1.
    Panth33ra Posted messages 23154 Registration date   Status Member Last intervention   Ambassadeur 2 359
     
    Hello,
    Which Windows OS is your printer connected to on your PC?
    How: USB cable or Wi-Fi?
    Have you installed the drivers for your printer... https://www.brother.fr/services-et-supports/mfc-j4620dw/downloads

    --
    ASUS ROG G752 VSK | QuadCore Intel i7 7700HQ | 32 GB-DDR4 | 2 SSD M.2 500 GB | 2 Seagate HDD 2TB | GeForce GTX 1070M 8 GB | 17.3" screen (120 Hz) | DirectX 12 | Windows 10 (x64)
    0
    1. cocci90
       
      Hello,

      My printer is connected to my PC, Windows 7
      USB cable

      I haven't reinstalled any drivers

      Thank you for your response, sorry I haven't been to the office since Friday.
      0
    2. Panth33ra Posted messages 23154 Registration date   Status Member Last intervention   2 359 > cocci90
       
      Hello,
      Your PC is connected to your office network. So, I suppose it's not your personal PC?
      0
    3. Cocci90 > Panth33ra Posted messages 23154 Registration date   Status Member Last intervention  
       
      Indeed, I think it really comes from the printer
      I will download the drivers; that might help refresh the data
      And have a better connection..???
      0
    4. Panth33ra Posted messages 23154 Registration date   Status Member Last intervention   2 359 > Cocci90
       
      That's not the answer I was expecting.
      I was asking if your PC is personal, meaning it belongs to you.
      With the pandemic, companies and administrations are lending laptops to their staff for remote work.
      If it is indeed a non-personal PC, you need to contact your network manager who also manages the IT equipment (the process works the same way in administrations).
      0
    5. Cocci90 > Panth33ra Posted messages 23154 Registration date   Status Member Last intervention  
       
      Oh sorry, I didn’t hear it that way!
      It’s my personal PC that I was using for work, hence the high-performance printer.
      And now I’m using it a lot for an association and I'm really in a bind.
      Because as you know, it always breaks down when you need it the most...
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