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My Brother MFC-J4620DW printer is turned on.

cocci90 -  
Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention   -
Hello,
I can't restart my Brother J4620 printer.
I've tried the trick of plugging it in while holding the on/off button.
It wakes up, but the message says "functions disabled".
And it turns off.

Do you have any advice?
Thank you.

Best regards,
Christine

Configuration: Windows / Chrome 90.0.4430.93

1 réponse

Réponse 1 / 1
Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 
Hello,
Which Windows OS is your printer connected to on your PC?
How: USB cable or Wi-Fi?
Have you installed the drivers for your printer... https://www.brother.fr/services-et-supports/mfc-j4620dw/downloads

--
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cocci90
 
Hello,

My printer is connected to my PC, Windows 7
USB cable

I haven't reinstalled any drivers

Thank you for your response, sorry I haven't been to the office since Friday.
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Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention   2 346 > cocci90
 
Hello,
Your PC is connected to your office network. So, I suppose it's not your personal PC?
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Cocci90 > Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention  
 
Indeed, I think it really comes from the printer
I will download the drivers; that might help refresh the data
And have a better connection..???
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Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention   2 346 > Cocci90
 
That's not the answer I was expecting.
I was asking if your PC is personal, meaning it belongs to you.
With the pandemic, companies and administrations are lending laptops to their staff for remote work.
If it is indeed a non-personal PC, you need to contact your network manager who also manages the IT equipment (the process works the same way in administrations).
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Cocci90 > Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention  
 
Oh sorry, I didn’t hear it that way!
It’s my personal PC that I was using for work, hence the high-performance printer.
And now I’m using it a lot for an association and I'm really in a bind.
Because as you know, it always breaks down when you need it the most...
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