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"No Station ID" on Brother MFC-490CW Printer / Scanner?! …

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Payam -  
 Payam -
Hello,
For the past few days, I haven't been able to print or scan with my printer:
"Brother MFC-490CW"!
It displays the message "No Station ID" even though I'm not using Fax or Photo Capture.
Yet it was working fine a little while ago.
I have the feeling that the installed updates may have done something that I can't see...
Could you please help me?
THANK YOU in advance.
Payam.
Configuration: Windows / Edge 83.0.478.61

3 réponses

Réponse 1 / 3
jmarion3 Posted messages 49458 Registration date   Status Contributeur Last intervention   5 505
 
Hello ......

Thank you for the feedback...

For the fix ► See ► This link ► Click on the link at the bottom (second to last) KB 4567512 ► Download on the right for the version


and not another one
A new window will open and click on the blue line

See you for the result obtained..
2
popocatepelt
 
Hello,

I wanted to thank you because thanks to you I was able to restore the correct settings and get my printer working again!! A thousand thanks for your invaluable help.
How can I disable Windows 10 updates because I am afraid of ending up in the same situation if updates were to occur! Best regards.
0
jmarion3 Posted messages 49458 Registration date   Status Contributeur Last intervention   5 505 > popocatepelt
 
Hello ....

Thanks for the feedback and I'm glad for you if everything is okay now..
Personally, I had the same issue with a Brother and since I absolutely needed it, I bought a new one because the fix still hadn't come after about ten days following the bug..

I advise against disabling Windows 10 updates, especially since there aren't many now
If there are problems just in case, come back to CCM and you'll always find someone to help you...

Have a good evening and see you soon
I'm marking the topic as resolved
Regards
0
Payam
 
MAGNIFICENT !
THANK you so much for the detailed, clear, sharp and precise response.
The fix took a little while to install, but it was worth the wait.
I did a restart of course and now it works.
Thanks again.
And Happy National Day anyway!
0
Payam > Payam
 
Good evening Jmarion3,
I hope you are doing well.
I had the same problem at my home in July and you helped me a lot with that. This time, it's my parents' printer that is no longer recognized by their computer.
I can't print or scan with their printer: "HP ENVY 5030"!
The computer does not "find" the printer!
I have the impression that the latest updates installed must have done something...
Could you please help us?
THANK YOU in advance.
Payam.
Computer: HP ENVY h8 PC Series.
Configuration: Windows 10.
0
Réponse 2 / 3
jmarion3 Posted messages 49458 Registration date   Status Contributeur Last intervention   5 505
 
Hello .....

You don't specify exactly how long this printer has not been working... but about 3 weeks ago, a Windows 10 update created a bug affecting Brother printers, and a fix needs to be installed to correct this bug...
Please specify the exact version of your Windows 10 by typing Winver in the search bar... then Winver.exe (top)
A+
Cheers
1
Réponse 3 / 3
Payam
 
Hello jmarion3,
I would like to point out that my printer has not been working for exactly 3 weeks.
I also have the impression that it's due to a Windows update!
I don't know how to install the fix and correct this bug.
The exact version of my Windows 10 is:

"Microsoft Windows
Windows 10 Home
Version 1903
Operating System Version 18362.900
Copyright 2019 Microsoft Corporation"

That's it!
Thank you in advance.
Best regards,
Payam.
0