View original (French)

LEA Powerline Adapter

Solved
grosdemange -  
 grosdemange -
Hello,

we just moved and changed our SFR box. The two bottom indicators are on, but we don't have internet... what could be the issue (maybe the powerline adapters are too old?)
Thanks for your help

Configuration: Macintosh / Safari 10.1.2

6 answers

  2. grosdemange
     
    Yes, thank you, that's the procedure we followed. The two boxes are recognizing each other correctly. It seems that the issue comes from the powerline adapter connection. Being clueless, I have a question: our powerline adapters are ten years old; is it possible that they are no longer compatible with the new box we received fifteen days ago?
    0
    1. Anonymous user
       
      A question of incompatibility, I don't really believe it.
      One powerline adapter to the Box and the other adapter to the PC. That's what's being done, right?
      If you connect directly to the Box via Ethernet, do you have internet? Give it a try.
      0
  3. grosdemange
     
    I just tested it, yes we have wired internet.
    0
  4. grosdemange
     
    We went through everything from A to Z; in fact, I believe we had an issue with the cable and the Ethernet socket. For the moment, it works on 2 different sockets in the same room. We will see tonight about putting the computer back in the office.
    In any case, thank you for your responsiveness.
    Have a good afternoon.
    0
  6. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459
     
    Hi,
    it is highly likely that your new electrical installation is not suitable for powerline adapters.
    If it is recent, there may be integrated wiring; have you checked?
    Otherwise,
    you need to unplug all non-essential devices that could interfere with the powerline signals, such as power supplies, chargers...

    0
  7. grosdemange
     
    Thank you all, the problem is resolved; I think it was a bad connection of the Ethernet cable.

    Thank you again.
    0