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Powerline adapter issue

Xefoxx84 Posted messages 1 Status Member -  
xplom Posted messages 13834 Registration date   Status Moderator Last intervention   -
Hello, I had a problem this morning. I can no longer connect to the internet via Ethernet cable. I've tried everything to fix the issue, but nothing works. When I try to connect, it says "unidentified network," but I think I found the source of the problem: my powerline adapter. I think they are not synchronized. So if someone could please help me, thank you. The description and brand of the adapters are: Bigben Multiple500P.

3 answers

  1. Anonymous user
     
    Hello
    The best way to "synchronize" 2 powerline adapters is to connect them side by side to a power strip (just for synchronization, no network cable connected).
    On the 1st adapter, press the Reset button for 6/8 seconds (the Power light goes off and then back on) and then for 2 seconds (the power light blinks), and do exactly the same on the 2nd adapter... The synchronization is successful if the Power and Data lights are solid on both.

    Then place them on the wall outlets (avoid using a power strip) where you want, and connect the network cable.

    The farther apart the outlets are, the worse the connection will be. The quality of the electrical network is very important.
    Count on +/- 50% of the advertised speed with a new electrical network.
    Feel free to try different outlets for testing. The speed is never guaranteed.

    Cheers
    --
    If this answer helped you: a little thank you is nice. If it's resolved: the green button at the top is better ;-)

    Let him who has never opened a user manual throw the first mouse.
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    1. Baldguy
       
      Good morning, I’ve tried everything you recommended, but nothing works. For the first 6 to 8 seconds, the light turns off and then comes back on, but for the second part, it doesn’t start blinking and stays on.
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  2. brupala Posted messages 111117 Registration date   Status Member Last intervention   14 437
     
    Hi,
    if the second one doesn't respond to the button presses, it's probably broken, you need to ask Big Ben for a replacement, where does this brand come from again...
    oh yes, it sounded familiar, they usually do more in music.
    They’d better stick to that clearly.

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  3. xplom Posted messages 13834 Registration date   Status Moderator Last intervention   479
     
    oh dear!
    it would be too easy if it worked on the first try.
    my last Wi-Fi powerline adapters took a whole hour to understand... (for once it wasn’t my fault)

    --
    what seems obvious to some isn’t necessarily so for others.
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    1. brupala Posted messages 111117 Registration date   Status Member Last intervention   14 437
       
      Hi,
      If it takes them an hour to find each other, it's likely they'll get lost at the first radio interference that comes along.
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    2. xplom Posted messages 13834 Registration date   Status Moderator Last intervention   479 > brupala Posted messages 111117 Registration date   Status Member Last intervention  
       
      Hi
      Let’s say I’ve tried the setup several times ... and that I connect you to the router, hold it down, wait...
      Change the outlet just in case... stairs ... in short :o)

      What worries me is that I’ve experienced brief signal drops. (time in seconds)

      Back to Boulanger/Chambray 2?
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    3. brupala Posted messages 111117 Registration date   Status Member Last intervention   14 437 > xplom Posted messages 13834 Registration date   Status Moderator Last intervention  
       
      Oh, are they essential B?
      Not great as a product, indeed.
      In principle, we pair the two (or more) on a power strip before placing them in their respective spots, hoping for the best.
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    4. xplom Posted messages 13834 Registration date   Status Moderator Last intervention   479 > brupala Posted messages 111117 Registration date   Status Member Last intervention  
       
      not great? Yet my non-WiFi powerline adapters have been running without any problems for 10 years...
      Not the same manufacturer anymore?
      Well, at least they're not a hassle for returns and I have plenty of time before the warranty expires :o)
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    5. brupala Posted messages 111117 Registration date   Status Member Last intervention   14 437 > xplom Posted messages 13834 Registration date   Status Moderator Last intervention  
       
      The proximity of the store (very generalist, don't expect highly knowledgeable salespeople) is definitely an undeniable advantage.
      Is there one in Chambray? I only knew about the one in St Pierre since the one in La Petite Arche closed.
      But still,
      in terms of performance, their house brand is no Devolo, after all.
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