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ETDctrlhelper erreur

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Pope_Cn -  
gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   -
Hello!

So every time I want to shut down or reboot my laptop (Lenovo Y520 from 2018), I get this error message: end of program ETDctrlhelper... since this message appeared, I've also noticed a drastic decrease in my battery life... sometimes the laptop shuts down by itself when the battery still has 50-60%... any ideas?

Thank you very much ^^

3 answers

  1.
    gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702
     
    Hello,

    Error message must correspond to ELAN SMART PAD.
    Either update the program if available or update the driver (touch pad).
    Update by identifying your PC and finding the driver on the manufacturer's website.
    https://support.lenovo.com/fr/fr/
    or
    with update software on your PC (if available)
    or
    another program like this https://www.commentcamarche.net/faq/48455-mettre-a-jour-ses-pilotes-gratuitement-avec-driverscloud

    Your battery may be another issue (to look into after resolving the error message)
    First, check its wear percentage with hw monitor
    https://www.commentcamarche.net/telecharger/utilitaires/11907-hwmonitor/
    Towards the bottom, the "wear level" in battery
    indicates the percentage.
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    1. Pope_Cn
       
      Thank you for your response
      Wear level: 61%
      Charge level: 21%

      It looks like it took quite a hit indeed :/

      I'll take care of the pad update right away
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      1. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702 > Pope_Cn
         
        Yes, 61% wear for a recent PC is surprising.
        And the fact that the PC shuts down at a correct percentage is often a sign of a defective component (failing cell).

        Still under warranty?
        We'll see the battery conditions.
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      2. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702 > Pope_Cn
         
        No more message issues? Driver found and updated?
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  2. Pope_Cn
     
    Hello Gugu, thanks for the follow-up.

    I installed the drivers and everything else, no issues for now. Regarding the bug itself, it seems I just closed the process and I tried several times to turn on and restart the PC, the bug is no longer showing up.

    Still 3 months of warranty, yes I'm hesitating because I'm using the PC hoping it won't stay in their hands forever.
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    1. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702
       
      Oh yes, as for the return warranty, it's tough; it may take some time.
      But ask beforehand if the battery is properly covered (the warranty might be shorter for this component).
      Depending on whether it's a brand return or possible warranty through a nearby repair shop.
      (Make a backup before sending it, just in case... if they mess up the intervention)

      Charge it to 100% and check again.
      (manufacturer software as well, if available)
      It's an internal battery, as I see, which complicates things.

      You're welcome ;-)
      (only if everything is OK, remember to mark your topic as resolved, thanks)
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  3. Pope_Cn
     
    Thank you very much, Gugu Senpai!
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    1. gugu01 Posted messages 15669 Registration date   Status Contributor Last intervention   4 702
       
      You're welcome ;-)
      0