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No Wi-Fi or Ethernet connection on PC

Imanolo40 Posted messages 1 Registration date   Status Member Last intervention   -  
bibigers Posted messages 3 Registration date   Status Member Last intervention   -

Hello, good evening

I’m having a problem: after restarting my PC, I’ve lost all Ethernet and Internet connection.

Following that, I rebooted, updated my drivers, disabled the driver, uninstalled the driver, used commands in CMD, nothing worked

I decided to plug in another PC with the cable, it worked fine

Even with a mobile hotspot, it doesn’t work, it says connected, but no Internet

If anyone has a solution, I’m willing to try

Thank you

2 answers

  1.
    jeannets Posted messages 28440 Registration date   Status Contributor Last intervention   Ambassador 6 609
     

    Hello,

    PC connected to the BOX... but no internet.. what is the ISP... What is the version of Windows?

    Here is guidance for the manipulations...

    Windows :

    • Open the Command Prompt (Win + R, type cmd, then Enter).
    • Type ipconfig and check:
      • IPv4 Address: Should be in the form 192.168.x.x or 10.x.x.x (not 0.0.0.0 or 169.254.x.x).
      • Default Gateway: Should correspond to the BOX's IP address (e.g. 192.168.1.1).
      • DNS Server: Should be valid (e.g. 8.8.8.8 or 1.1.1.1).
    • If the IP address is incorrect, try resetting it:
      • Type ipconfig /release, then ipconfig /renew.
      • If that doesn't work, switch to Static IP (e.g. 192.168.1.10, subnet 255.255.255.0, gateway 192.168.1.1, DNS 8.8.8.8).
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  2. bibigers Posted messages 3 Registration date   Status Member Last intervention  
     

    hello, this happened to me yesterday. I unplugged my Freebox, waited 10 seconds, plugged it back in... and there was an update!! and now it works perfectly

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