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Reset bug stuck at 99%

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Anonymous user -  
PatriciaG Posted messages 1083 Status Membre -
Hello,

Last night I started the Windows 10 reset procedure because I want to sell my PC. However, it's been over 7 hours, and I only see the manufacturer's name and below:
Resetting this PC 99%
What should I do? Force it to restart?
I saw some threads saying that Windows asks for the activation key if you restart it...
What should I do?
Please respond quickly if you have any idea; I need to deliver the computer in 3 hours...
Here's an image of the situation:

Configuration: Windows / Chrome 63.0.3239.84

3 réponses

Réponse 1 / 3
PatriciaG Posted messages 1083 Status Membre 480
 
Hello,
No, you won’t need an activation key.
Shut it down using the button. Restart.
From the login screen, hold down the Shift key while selecting Power > Restart in the lower right corner of the screen. After your PC restarts, select Troubleshoot > Reset this PC.
If that doesn’t work, create an installation media on a USB stick of at least 8 GB from another PC and restart by booting from it.
https://www.microsoft.com/fr-fr/software-download/windows10

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Talk to you later
Patricia
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