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Asus laptop stuck in sleep mode

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LucieVdw Posted messages 11 Status Membre -  
 SK -
Hello everyone,

I’ve seen several messages on this topic, but I don’t feel like it was exactly the same problem. I have an ASUS Zenbook laptop that I bought almost 3 years ago, and since last night it won’t turn on. The battery light is a steady green and the light next to it is blinking, which means it’s in sleep mode. I was hoping it would discharge overnight, but no, it’s still exactly the same with the lights. I held down the power button for 30 seconds, 1-2 up to 5 minutes and there was no reaction. I tried it a couple of times with the charger but nothing happened either (I even tried two chargers), but since my goal is to hope it discharges... (the battery has been pretty good until now, remaining inactive like this I imagine it will take a long time before it discharges..)
My dad says he can check it on Monday with the IT guy at his work to remove the battery (but the laptop is quite thin so I don’t think it will be so easy) and I’m very afraid that everything is messed up because I’m an architecture student and I absolutely needed to do backups, so I’m really scared of losing everything if we start tinkering with it...

If anyone has encountered this problem and has a solution, I thank you very much in advance.

Have a good day,

Lucie

1 réponse

Réponse 1 / 1
glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581
 
Hello LucieVdw,
You mention that it won't turn on and you refer to a possible sleep mode!
In that case, did you put it to sleep or not?
Can you specify the exact model of the Asus, please?
Best regards.

--
The one who doesn't bring joy upon arriving, always brings joy when leaving!
Breizh a tao
10
LucieVdw Posted messages 11 Status Membre
 
I went to a friend's house and I don't have a exact memory of what I did because sometimes I have the bad habit of just closing it and it goes to sleep, but here I'm pretty sure I turned it off and when I wanted to turn it on (I opened the lid and pressed the On button... no reaction :( and here still no response except for the active indicators on the side..) and I say it is in sleep mode because the little light next to the battery is blinking and I saw that it was to indicate that it is in sleep mode.. so I suppose it is in sleep mode..
The model is UX310U NotebookPC (I'm reading what's written below on the label)
I'm also attaching a few photos

Thank you for your response
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LucieVdw Posted messages 11 Status Membre
 
And no matter how much I press all the keys, the pad... nothing.
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glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581 > LucieVdw Posted messages 11 Status Membre
 
Have you tried this key combination, Ctrl+Alt+Delete, for example?
@+
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LucieVdw Posted messages 11 Status Membre
 
I hadn't thought of it since the PC is really in zero noise, zero reaction mode... but no, nothing happens either as a result of this combination :(
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glg29 Posted messages 29751 Registration date   Status Contributeur Last intervention   4 581 > LucieVdw Posted messages 11 Status Membre
 
When it is connected to the mains, are the PC's reactions the same as when it is only on battery?
In my view, this is just my opinion, if it is "physically" stuck, we will probably need to attempt to remove the internal battery.
Do you see any potential screws securing the lower cover when you flip the PC over?
I found you a video that shows how to access the internal battery; for someone experienced, it's a procedure that takes about fifteen minutes.
It's HERE.
See you!
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