ASUS F17, black screen!

Mr_Tintin Posted messages 67 Registration date   Status Member Last intervention   -  
Mr_Tintin Posted messages 67 Registration date   Status Member Last intervention   -

Hello,

After 2 years of use without any issue and in every way completely satisfactory on my Asus F17 PC until yesterday evening included, when I turned it on this morning, for the first time it did the black screen thing! Here is step by step what I discovered, as well as the little I tried:

1) I press the power switch (usual button) to start the computer; the "ASUS" brand appears followed by the text "In search of incredible" for a few seconds in the middle of the black screen (usual).

2) I have a Windows wallpaper photo (which changes roughly every ~3 days, usual) with the time written in white at the top, and below the date (usual).

3) as usual, I press any key on the keyboard to move to the next step (log in), where pressing a key: blurs the wallpaper photo (usual), shows the round photo of my avatar (usual), with my first and last name written below (usual), and displays the field to enter my PIN (usual).

4) as soon as I enter my PIN, it writes "Bienvenue" (usual), and instead of showing my usual desktop: a completely black screen!

BUT! The black screen, except:

> except the widget at the bottom right of my antivirus (BITDEFENDER), which has its normal and usual appearance, and that I can move.

> I have the mouse cursor visible, and I can move it normally.

> if I use the keyboard shortcut "Ctrl" + "Alt" + "Del" (which I obviously tried to get out of this problem), these 4 command lines appear on the black background (and it responds if I click one of them / I only clicked "Task Manager").

> I tried a keyboard shortcut with the "FN" key, i.e.: "FN" + "F9" -> it opens its little contextual window bottom right dedicated to screen sharing (with its 4 command lines), normal; I exit with Escape.

> and to shut down the PC: I am therefore forced to force a shutdown by a long press on the switch, AND THEN: it makes the upper half of the screen drop, the same wallpaper image as at the start (sharp), with a small white line at the bottom of the image: "Slide to turn off your PC".

> and I therefore have to click-drag this half of the image down to fill the entire screen, so that the computer stops (with its usual "shutdown in progress").

What is happening?

Why a black screen, when some phases show contextual windows, commands, the mouse pointer, even the wallpaper image?

Has anyone already had this problem?

Thanks in advance to the person who can help me regain normal use of my computer.

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2 answers

  1. brucine Posted messages 24978 Registration date   Status Member Last intervention   4 178
     

    Hello,

    For some obscure reason (it’s one of those, so to speak), the explorer is not launched at startup.

    The simplest option is to kill in the Task Manager by Ctrl-Alt-Del all processes that do not appear to be necessary, then restart the computer or, if that isn’t enough, kill explorer.exe itself and then restart.

    If that still isn’t enough, you should try to restore explorer.exe from the registry.

    https://learn.microsoft.com/fr-fr/troubleshoot/windows-client/shell-experience/scenario-guide-black-screen-after-sign-in

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    1. Mr_Tintin Posted messages 67 Registration date   Status Member Last intervention   11
       

      Hello Brucine, and thank you for your reply; any news - much better (it's working again!) - after this problem; what happened?

      > last night, I want to attempt one final startup try / as with all the previous unsuccessful attempts, I press the PC power button to start it, but while on battery (as always, I start it on battery, and as soon as it opens my session after I enter my PIN, I plug it into power; just like in the black screen phases that brought me here; and it worked) ; last night, at the moment of starting it, on battery thus: no power, no LED, pressing the power button does nothing! So I plug it into the mains, and... press the power button: it started properly... ; and at this new and correct startup, the battery percentage was very low (which rose very quickly too); was it related to a battery problem? Normally there is no reason, since I always use it while plugged in (I only use the battery at startup as explained). It started again, it’s running: great, that works for me.

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  2. thev Posted messages 2010 Registration date   Status Member Last intervention   723
     

    Hello,

    If I were you, I would still check whether you have any corrupted system files. See this link :

    https://www.malekal.com/sfc-verifier-et-corriger-les-fichiers-systemes/


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    1. Mr_Tintin Posted messages 67 Registration date   Status Member Last intervention   11
       

      Hello, and thank you for the advice and the link; I will do the check as soon as I have a bit of time in front of me to fully immerse myself in the manipulations, because they seem to me rather rich and numerous!.. (for a "Sunday IT guy" like me...).

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