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Computer stuck on W10 logo after bootable USB installation

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rose2512 -  
Hello,

I downloaded a bootable USB key with Windows 10 in 32-bit to install it on a computer.
My key only runs in Legacy mode; when I try to run it in UEFI, it says no bootable device. So, I installed Windows 10 in Legacy mode, but now when I turn on my computer, it gets stuck on the Windows 10 logo. I have to force shutdown and restart for Windows 10 to load and reach the desktop.
What should I do?

Thanks for your help!

10 answers

  1.  gugu01 Contributor
    Do you still have the key made for installation?

    If so, from the key, follow this:
    The files on the key are used for repair.


    Or

    If you no longer have the key, you can go to the advanced options like this:
    https://lecrabeinfo.net/acceder-aux-options-de-demarrage-avancees-de-windows-10.html#si-vous-avez-acces-windows-10
    Same for the rest.
    In this case, it is an internal partition of Windows that serves as a backup.
    (I prefer from the key, because normally we are more sure that the backup is not flat ;-) )
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    1. rose2512 Author
      Thank you, I will test this and keep you updated!
      P.S.: Yes, I still have the key.
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    2. rose2512 Author
      So, I have a message that says "System Repair Tool couldn't repair your PC."
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  2. gugu01 Contributor
    No news, good news

    You're welcome, it was a pleasure :-)

    (Generally speaking, think about marking your topics as resolved when that's the case. Gear icon first message. Thank you)

    1
    1. gugu01 Contributor
      Hello,

      "How to do it? "
      We need to start everything over from the beginning.

      What model of PC?
      The label on the back or underneath indicates it.
      (if OK for 64 bits and UEFI, we set it to 64 bits and UEFI)

      We will redo the key with the correct Windows and ensure it boots properly in UEFI.
      I strongly doubt that you went to get the official software to make your installation key.
      (yes, no need to search the net, everything is provided by Microsoft on their site ;-)

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      1. gugu01 Contributor
        The username sounded familiar...
        Is it still the little Acer?
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      2. rose2512 Author
        Ah ah yes ;)
        Almost a year later :)
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      3. gugu01 Contributor
        I'm not exactly sure, but:
        > Restoration and installation from a USB key, both in 32-bit and unable to find one or two drivers.
        > The manufacturer's website, on the contrary, provides more driver support in 64-bit instead of the original 32-bit.
        > Memory test for the soldered eMMC is impossible because no testing software recognizes it.
        > BIOS is not really understood because you made modifications, and that must be where you lost the touchpad.
        After you went back, a password was now required, so you couldn't really change it anymore.
        > You gave up after this BIOS password issue, without trying to remove it.

        Is that right?
        What is the situation today?
        (Has it been working better, do you have access to the BIOS and no password, even driver alerts...)
        What do you plan to do?
        (Trying in 64-bit)
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      4. rose2512 Author
        Yes, I had performed a factory reset, my computer got stuck, so I attempted an installation from a 32-bit USB drive, the password is good and the touchpad works too.

        I have access to the BIOS.

        Do you think that if I try 64-bit it will work since my PC is 32-bit by default?
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    2. gugu01 Contributor
      I mixed your two topics, oops

      So right now you're not at your best because in legacy mode, but everything is working except for the startup?
      (no more driver and touchpad issues)

      If that's the case, after backing up all your documents elsewhere, you can try a reset from Windows.

      All settings > update and security > recovery tab > reset
      Follow the procedure, you will have different options to keep your documents or not
      (the software, on the other hand, should be removed in every possible option)

      ---
      Or boot into the troubleshooting options, but it's more complicated.
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      1. rose2512 Author
        So I reset it again and it's still the same...

        I think the problem comes from starting in legacy, but the thing is when I switch to UEFI, my PC says no bootable device...
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      2. gugu01 Contributor
        @rose2512no it doesn't work

        Try:
        All settings > update and security > update tab > run a search for updates and if there are any, install them.
        (a problematic update may interfere with the startup and others may be causing it to be skipped)
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      3. rose2512 Author
        Alright, I'll test that! I'll keep you updated

        I've also just realized that my computer is really, really slow and I can't change the screen brightness... I think this computer is completely screwed...
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      4. gugu01 Contributor
        You might have a lack of free space and an update that has trouble completing its installation at startup.
        (these soldered mini storage options should be avoided)
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      5. rose2512 Author
        So I tested it and the computer is a bit less slow, and I can change the brightness again, but the computer still has the same problem at startup.
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    4. gugu01 Contributor
      "System Restore" in the advanced options.
      If you have a point that dates back before the problem.
      (also make a backup, as anything done on the PC between the chosen date and today will be lost)

      or

      Reinstall Windows 10 without data loss
      (this reinstalls on top while keeping documents and software. But a backup beforehand is welcome just in case)
      https://www.malekal.com/reparer-windows10-sans-perte-donnees/
      But I fear you may not have enough space on your PC.
      You can launch the ISO directly from Windows. Everything is in the tutorial.

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      1. rose2512 Author
        Thank you, I'm going to test it.
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      2. rose2512 Author
        No change.
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      3. gugu01 Contributor
        @rose2512OK but using which procedure?
        Restoration or reinstallation without loss.
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      4. rose2512 Author
        I couldn't complete the restoration, it said there were no restore points

        So I reinstalled without losing anything but the problem is still there
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    5. gugu01 Contributor
      Originally, why did you consider reinstalling?

      It's going in circles; I don't know if we should reinstall in UEFI.
      By the way, why did we stick with 32 bits?
      It should have been 64 bits originally according to various announcements
      (your model Acer A01-131-C0A6)
      We'll see...

      Yes, nothing makes sense looking at your previous topic.

      You mentioned 32 bits and said it was the original.
      But where did you get this from?
      The various announcements indicate a 64-bit Windows on this model.
      So it would be logical that the manufacturer provides more drivers for 64
      It's also logical regarding the driver issues that occurred.

      I think you had some misconceptions about this 32 bits and that led you astray.
      Similarly, you switched to legacy before we explained and found the solution to boot your USB in UEFI.
      You’re trying to go faster by taking shortcuts that have the opposite effect, and we end up with problems and still back at square one.

      I propose that you:
      > Back up your data
      > Reinstall Windows 10 in 64 bits
      > In UEFI mode

      A single straightforward path, and we'll deal with difficulties along the way. (we don't circumvent)

      It's up to you.

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      1. rose2512 Author
        When I go to system information, it says: 32-bit operating system, x64 processor

        So is my computer 32 or 64?

        I'm going to try downloading the 64-bit version, I think that's the only solution possible now.
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      2. gugu01 Contributor
        @rose2512In 32 since you put a 32 and the other indication is that your processor supports 64.

        But originally for me the PC was in 64.
        Type your model on Google and you will see that it was sold in 64.
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      3. gugu01 Contributor
        Oops, I didn't see that you were going to reinstall.

        Let me know before I give you the ISO, the way to create the USB key, and how to boot from it to install cleanly.
        Everything step by step to ensure a proper installation.
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      4. rose2512 Author
        I will download in 32 and 64 bits, that way I'll have both, it will be easier.

        So for the key:
        1) I download the ISO from the official Windows website.
        2) I click that it’s for a support.
        3) I let the download complete.
        4) Once the download is complete, I go into the BIOS menu.
        5) I set it back to UEFI.
        6) I put my USB key first in the list.
        7) I save, then at startup a Windows window will open asking me to install now or to repair.
        8) I click on install now and then I let it run.
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    6. gugu01 Contributor
      1 > Download the ISO /
      (no matter which PC you use to do it)
      An ISO is a disk image, but don't click on it as it is.
      It's a resource that we'll use to create a USB installation drive. We need to mount this image.

      ISO W 10 x 64 (link valid for 24 hours)
      https://software-download.microsoft.com/sg/Win10_1809Oct_v2_French_x64.iso?t=ae3dab7f-2884-455e-8d43-1c3517f19c36&e=1556129970&h=6dd725109cb52da1dca44d611e1f480c

      2 > Create the installation USB /
      Download the Rufus software:
      https://www.commentcamarche.net/telecharger/utilitaires/19615-rufus/

      > Basically, we point to the USB drive we are going to use (8GB or more)
      Be careful, empty your USB drive first because everything will be erased.
      > We point to the ISO file you just downloaded
      > Set the partition type. (GPT as shown in the image)
      > Start the creation and wait for the end message.

      3 > Boot your PC to repair from your installation USB /
      Set to UEFI (and nothing other than UEFI) and disable secure boot
      Confirm by exiting (F10 and confirmation)
      Turn off the PC
      Plug in the USB drive
      Restart
      The PC should boot directly from the USB drive, starting the installation.
      If there are issues
      We'll look into it together.

      4 > Install Windows /
      Here’s an overview for W 10 (not really up to date but it's just an overview)
      http://www.windows8facile.fr/installer-windows-10/
      License key should not be requested, since you already had Windows activated, the installer should find it without asking for anything. (or skip the step without entering anything)

      You will start with a “custom” installation
      You will follow the procedure and arrive at a table that will list the locations and ask you "where to install Windows".
      You will tell me what is there or show an image.
      (to be more certain about the choice)

      At this point, there are different possibilities:

      > Delete all partitions except the manufacturer’s recovery partition
      Refresh
      Install on the newly created large volume.

      or
      (if your recovery partition no longer works, then choose the following option by wiping everything on the hard drive)

      > You can also wipe the entire disk before installing
      Press Shift and F10
      (the command prompt opens)
      Enter the following commands one by one, validating with enter:
      diskpart
      list disk
      sel disk X (where X is to be replaced with the number corresponding to your hard drive to be wiped)
      clean
      exit

      Result -
      In clear terms, we wipe the disk and you will then return to the installation table.
      You will have only one volume which you choose to install on.
      In this case, you lose the manufacturer’s recovery partition.
      After that, recovery can only be done from Windows or the installation USB.
      Windows will be free of any pre-installed software by the manufacturer (often unnecessary) and the boot partitions will be rebuilt.

      5 > Once installed, some points will need to be checked /

      If activation is okay
      And
      If drivers are okay, and if not, use this
      https://www.commentcamarche.net/faq/48455-mettre-a-jour-ses-pilotes-gratuitement-avec-driverscloud
      We will check together when you get there.

      ----------------------------
      WARNING: if there are any issues, we'll work together to find a solution.

      -- 
      Automated message
      Without regular feedback, I will no longer follow your discussion.
      Minimum requirements regarding the volunteers helping you: Politeness, Respect...
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      1. rose2512 Author
        Thank you very much

        Is it normal that in Rufus the image is set to FAT32 and I'm using NTFS?
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      2. rose2512 Author
        Otherwise, I have another question, how do you disable secure boot? Thank you.
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      3. gugu01 Contributor
        @rose2512Fat or NTFS it goes straight according to ...
        Secure Boot is generally found in the Security or Boot tab of the BIOS.
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      4. gugu01 Contributor
        @gugu01Photo would be good if there's a problem.

        In the security menu:

        Supervisor password is: set
        user password: clear

        set supervisor password: enter
        set user password: enter

        password on boot: disabled

        secure boot mode: standard < < might need to play around with the modes if disabling it in Boot doesn't suffice.

        Current TPM (TCM) state: installed
        Change TPM (TCM) state: enabled
        Clear TPM (TCM): clear

        In the boot menu:

        Boot mode: UEFI         < < it should be in UEFI

        Secure boot: disabled < < it should be disabled

        Boot priority order:
        1. USB HDD
        2. USB CDROM
        3. USB FDD
        4. EMMC: HBG4e 32g
        5. Windows boot manager
        6. Windows boot ipv4
        7. Windows boot ipv6

        Exit saving changes.
        Key plugged in from the start, and it will launch after confirming the changes.
        Or
        restart the PC after changes with the key still plugged in.
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      5. gugu01 Contributor
        I also see that your bios indicated that there was no recovery partition.
        So since there is no factory restore anymore, I recommend going for the solution > We can also wipe the entire disk before installing ...Press the Shift and F10 keys < to keep it clean.
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    7. gugu01 Contributor
      1>
      Check if Windows is properly activated
      All settings > updates and security > activation tab
      It will be indicated

      2>
      If you are indeed on 64 bits
      Right-click on the Windows icon in the start menu > system > it will be indicated, system type line.

      3>
      If there are no driver issues
      Right-click on the Windows icon in the start menu > device manager
      No line should be "unknown" or have an exclamation mark or question mark.
      List any lines that have a problem.

      -- 
      Automatic message
      No regular reply, I will no longer follow your discussion.
      Minimum required towards the volunteers who assist you: Politeness, Respect...
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      1. gugu01 Contributor
        Yes, I completely agree with your message above.
        It only took a year to convince you to make your key as we told you and reinstall as we told you.
        :-)
        It’s much shorter when you do things right from the start. How long did it take you? Maybe 1 hour.
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      2. rose2512 Author
        1) Yes, Windows 10 Home is activated
        2) 64-bit operating system, processor x64
        3) There is a ! on PCI data acquisition and signal processing controller
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      3. gugu01 Contributor
        @rose2512Use this (you know)
        https://www.commentcamarche.net/faq/48455-mettre-a-jour-ses-pilotes-gratuitement-avec-driverscloud
        And if it doesn't find anything, we will identify the two lines and I will search.

        In Update and Security, you can also start the update search, Windows might find them too.
        And restart from time to time if they need to finish installing and require a restart.
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      5. gugu01 Contributor
        3 solutions provided, that should do the trick.

        Which one did you go with?
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    8. gugu01 Contributor
      "<i>So, I did the update and security, and since then there's no more ! </i>"
      It confirms that drivers exist for 64 bits and there's no issue with their installation. (compared to last time)

      "<i>Are there any other checks to do?</i>"

      Good news ...
      No, just enjoy your PC
      By the way, is it working well?

      Bad news
      We just updated to Windows 10 version 1809 and Windows changes version every 6 months.
      Since your PC has little space and gets stuck when there are these major updates, the next one is due next month.
      If there's an issue, like the update trying to install in a loop without succeeding, you'll have to reinstall just like we did with Windows 10 in 64 bits and UEFI.
      Download the ISO and recreate a USB stick the day you need it, because Microsoft always provides the latest updated version.

      Good news,
      you now know how to do it quickly and cleanly.

      ---------------------------
      Everything seems OK, unless you noticed an issue or have any questions?

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      1. rose2512 Author
        Yes, everything is fine for now

        Thank you very much for your help and the time you dedicated to it!
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