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1 RAM stick not detected out of 2.

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aaseoz Posted messages 19 Status Member -  
aaseoz Posted messages 19 Status Member -
Hello, so here's the thing: a while ago I bought 16 GB of RAM, that is to say 8 GB each (both identical). They worked very well for 1 month and then my PC only detects 1 stick; it only counts one (Task Manager and CPU-Z).

- I tested them one by one and both worked perfectly
- I tested each RAM slot, none are defective
- I tried swapping the RAM positions... nothing worked

(I’ll put some photos so you can see):




And here is the reference for my RAM: https://www.ldlc.com/fiche/PB00185128.html

And the motherboard reference: https://fr.msi.com/Motherboard/H110M-PRO-D.html

If I could get a bit of help from someone who knows ^^ thanks a lot.

1 answer

  1.
    bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
     
    Hello,
    Check if your BIOS is up to date with this MSI software, this software will update it if it is not.
    Also see this page.

    bazfile contributor security.
    1
    1. aaseoz Posted messages 19 Status Member 19
       
      Good evening, I managed to solve my problem! ;))
      I will explain for those who might have the same problem as me:

      I obviously turned off my PC, then unplugged the power cord, I removed the residual current from the PC by pressing the Power button (for about 10 seconds)

      - I opened my PC
      - removed the RAM from the slots
      - I started the PC without the modules, then turned it off afterward
      - then I put the modules back in the slots
      - and the BIOS then offered me to set up the memory! :)
      and my 16 GB appeared ^^

      (ps: I also updated my BIOS before proceeding with all this)

      Thank you for responding very quickly. :)))
      3
    2. bazfile Posted messages 58492 Registration date   Status Moderator Last intervention   20 268
       
      I think the BIOS update must have played a role, as the last BIOS update indicated the following: 
       Improve memory compatibility.

      Which means: Improvement of memory compatibility.
      All's well that ends well.
      Good evening!
      0
    3. aaseoz Posted messages 19 Status Member 19
       
      Thank you, have a good evening to you too :)
      0