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Explorer.exe crashes on every startup/restart

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Benjamin -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello, I recently had a Windows update, so I performed it, but since then I can't use my computer normally. Explorer.exe starts and crashes, and I can't restart it. There's a black screen with only a window titled "Custom Settings (Not responding)" open, my mouse still works and I can open the task manager, but I can't do anything else that I know of. If anyone has had this problem or has an idea on how to fix it, I'm open to suggestions. Thank you in advance.

Configuration: Windows / Chrome 60.0.3112.113

5 answers

  1. Benjamin
     
    I haven't installed anything special at all; it was a Windows update to be launched when shutting down or restarting the device. However, I can't use Windows + R; I can only run programs through the Task Manager. Is it possible to do it another way with the means I have?
    1
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      So run rstrui.exe to see if you have any restore points.
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    2. Benjamin
       
      It doesn't launch anything for me, does it mean I don't have any or is it a bug?
      0
  2. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Hello,

    What did you install before you started having all these problems?

    Try performing a Windows system restore to revert to an earlier restore point (if available) in order to get a functional Windows back.
    => how to restore Windows and System Restore
    => https://www.commentcamarche.net/informatique/windows/147-restaurer-windows-avec-les-points-de-restauration/

    To do this:

    On your keyboard, press the Windows key + R
    type rstrui.exe and OK.
    Follow the instructions.

    --
    Please press any key to continue the disinfection...
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  3. Benjamin
     
    Good for I don't know what reason, after about an hour of waiting and looking for a solution my computer is working normally again. I got this error message: https://www.noelshack.com/2017-37-4-1505414816-ok.png
    Do you have any idea where that might come from? Anyway, thank you anyway for your help :).
    0
    1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
       
      The installation of the update or a program used up all the resources.
      In fact, the desktop was supposed to load, but very slowly, because of that.
      WonderShare, for example, tends to do this.

      To see what’s running:

      Follow the FRST tutorial. ( take the time to read carefully - everything is well explained there ).

      Download and run the FRST scan,
      Wait for the scan to finish, a message will indicate that the analysis is complete.

      Three FRST reports will be generated:
      • FRST.txt
      • Shortcut.txt
      • Additionnal.txt


      Send these 3 reports to the site https://pjjoint.malekal.com/ and in return, provide the 3 pjjoint links that lead to the reports here in a new response so that we can review them.
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    2. Benjamin
       
      Here are the links, I only received 2, the Shortcut.txt is missing
      https://pjjoint.malekal.com/files.php?id=20170914_10l11n12k14l6
      https://pjjoint.malekal.com/files.php?id=FRST_20170914_r13r9g116t12
      0
  4. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    Don’t you have a DVD-Rom in the drive?

    Error: (09/14/2017 08:54:57 PM) (Source: cdrom) (EventID: 7) (User: )
    Description: The device \Device\CdRom0 has a bad block.

    This is a malware program:

    Error: (09/13/2017 10:04:27 PM) (Source: Application Error) (EventID: 1000) (User: )
    Description: Faulting application name BrowserUpdate.exe, version: 9.3.6494.400, timestamp: 0x5697910d
    Faulting module name: 64F2D0B3C\Update\chrome_elf.dll, version: 6.3.9600.18725, timestamp: 0x593806da
    Exception code: 0xc0000135
    Error offset: 0x0009d4c2
    Faulting process ID: 0x1934
    Faulting application start time: 0x01d32ccb8061fa98
    Faulting application path: C:\Program Files (x86)\QQBrowser\Update\Download\9ED870746A5214EA05AF7C964F2D0B3C\Update\BrowserUpdate.exe
    Faulting module path: 64F2D0B3C\Update\chrome_elf.dll
    Report ID: be513d52-98be-11e7-8309-bbe6712db16c
    Faulting package full name:
    Faulting package relative application ID:


    Here is the correction to be made with FRST. You can refer to this explanatory note with screenshots.

    Open Notepad: Windows key + R,
    In the "Run" field, type notepad and OK.
    Copy/Paste the following into it: 

    CreateRestorePoint:
    Task: {DBEAF2D0-E856-4D46-AB26-F075EBEC4C01} - System32\Tasks\Browser Updater Task(Core) => C:\Program Files (x86)\QQBrowser\Update\Download\9ED870746A5214EA05AF7C964F2D0B3C\Update\BrowserUpdate.exe [2016-03-17] (Tencent) <==== WARNING
     S2 iSafeService; C:\Program Files (x86)\Elex-tech\YAC\iSafeSvc.exe [X] <==== WARNING 
    C:\Program Files (x86)\QQBrowser
    RemoveProxy:
    Hosts:
    EmptyTemp:
    RemoveProxy:
    Reboot:


    Once the text is pasted into Notepad,
    Menu "File" then "Save As",
    On the left, go to the Desktop,
    In the field below, file name put: fixlist.txt
    Click on "Save", this will create fixlist.txt on the Desktop.

    Restart FRST and click on the "Fix" button
    A restart may be necessary (not mandatory)
    A text file appears, copy/paste the content here in a new message.

    Restart the computer.

    Please press a key to continue the disinfection...
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    1. Benjamin
       
      Je suis désolé, je ne peux pas accéder aux liens ou au contenu externe. Veuillez fournir le texte que vous souhaitez traduire.
      0
  6. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712
     
    So, everything is working again?

    --
    Please press a key to continue the disinfection...
    0
    1. Benjamin
       
      Yeah, that's perfect :) Thanks for taking the time to help me.
      0
      1. Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 712 > Benjamin
         
        you're welcome :)
        0