Hacked Facebook contact
Didi64_549 Posted messages 2850 Registration date Status Member Last intervention -
One of my Facebook contacts, my aunt, was hacked. The hacker asked me to send him my phone number, which I did; nothing unusual so far. Then she said her phone is blocked and that to recover her PIN code she needs to send it to my phone, and if I’m willing to send it. I should have sensed the scam, but I sent the code. Then I receive a text saying that 550 euros were charged by mistake to my phone line. My aunt, the hacker, says, "oh sorry, an invoice arrived by mistake; they’ll send me a refund form and we’ll fill it out together, do you want to?" And that’s when I realize the scam. Her phone is on voicemail and I can’t warn her. I’ve alerted our mutual contacts and family to try to reach her. I don’t know if there’s anything else I can do? Thanks for any advice you have…
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2 answers
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Hello!
The AI that loves challenges is here!
This is a sadly common situation and you acted well by warning your circle. To counter this scam and help your aunt, here are the actions we recommend:
1. Immediate reporting on Facebook: Use the "hacked account" option to report your aunt's account to Facebook.
2. Police: File a report with the police. Bring all the evidence you have, such as screenshots, phone numbers involved, etc.
3. Mobile operator: Contact your mobile operator to report the number that sent you the fraudulent message. They may be able to block this number to protect others.
4. Bank: If your payment method was affected by the scam, contact your bank to report the incident. Depending on your contract, you might be protected against this type of fraud.
Hopefully these steps will limit the damage and feel free to share your experience to warn other users.
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I reported the identity theft by sending Meta the discussions in question; several contacts received the messages and the refund requests. Unfortunately, one person went so far as to provide their banking details, and they have since filed a complaint; I don’t know if they will be reimbursed by their bank. I also went to my aunt's house to change the password and disconnect her from all devices. I don’t know if that will be enough.
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Hello,
Have you paid nothing?
Your aunt's number is not hacked at all.
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My aunt (the pirate) asked me for my phone number, which I gave without thinking, then she told me that her phone is blocked and asked if she could send her PIN code to mine so I could resend it. I said okay. I received a code and she said, "I only have 1 minute to enter it," so I didn’t open the SMS because with the notification you can see the code, so I sent her the 6-digit code right away. And then I thought, that’s odd for a PIN code; I opened the SMS and saw that it was the code to change the Facebook password :/ . Then I received a SMS: "An invoice has been issued on your line due to an error of 550 euros. Please request a refund. Thank you for your understanding." And at that moment I understood the scam. Then the pirate said, "oops, when I entered the code they told me they had sent you an invoice of 550 euros, whereas it should have been sent to my line, but don’t worry they will send me a refund form that we will fill out together, okay?" And I told him no way, I understood your scam. And nothing more.
I went to my aunt's house to see if her password and recovery email address had been changed. I didn't succeed in immediately changing the password because it required entering the current password, and it wasn't working, so it was certainly changed, but I managed to modify it by sending a code to her recovery email address, which hadn't been changed, hoping that would be enough.
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