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ASUS ZENFONE 2: Major Issue

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Feh12 Posted messages 53 Status Member -  
 tabou3304 -
Hello everyone, I just got an Asus Zenfone 2 ZE551ML and it won't turn on. Even when plugged in. When I did a Google search, I found a few similar issues but they were usually resolved after a day of charging, but it’s been plugged in since this morning and still no reaction... What do you think? Is this a known issue? What should I do?

Another problem: I inserted my SIM card, but since the phone is not turning on, I wanted to retrieve it to put it back in my old phone in the meantime, but I can't remove it! How do you take out the SIM card in a Zenfone 2? It seems stuck...

I’m left without a phone and this Zenfone, which (in addition to arriving 3 days late and not even at the right address, thanks Amazon) doesn’t work: I’m at my wit's end.

I hope you have a solution, thank you in advance!!

6 answers

  1.
    Florian-Nantes Posted messages 1 Registration date   Status Member Last intervention   42
     
    Hello everyone!
    I had the same problem as you, the phone wouldn't turn on!
    I know a bit about smartphones because I often repair them...

    To get it working again, you need to know a little and be extremely careful because you have to disassemble this famous Zenphone2.
    I will not be responsible for any mishandling, don't attempt the repair if you're not sure of yourself!!!

    -----------------------------------------------

    Unclip the back cover, remove all the screws, then, using a thin object, like a loyalty card, gently lift the protective cover! Be careful with what's underneath, it's fragile!

    Above the battery, there are three flat cables, focus on the third one, it's the battery cable. Disconnect it using the thin object. Wait a few seconds, then reconnect it properly!

    Put the protective cover back on, screw it back in, and reclip the back cover.

    Finally, press the POWER button. The phone should vibrate and turn on. If it doesn't turn on, try charging it and then starting it up.

    It worked for me!

    Good luck!
    50
    1. AZUS_Z008D
       
      Hi.
      My ASUS Zenfone 2 (ASUS_Z008D) turned off by itself and won't turn back on...
      0
    2. elobaze
       
      I'm starting the repair test a bit late, but I'm getting to it! (By the way, Happy New Year!)
      I've taken everything apart... except I can't really see the 3rd ribbon cable that needs to be disconnected. I took a photo of the disassembled phone if you want...
      Thanks for your reply.
      0
    3. blancal
       
      Hello, I indeed had the same issue on my side; I unscrewed all the screws, removed the cover, and disconnected the connector that goes from the battery to the motherboard (there's only one visible connector on my end...) and indeed, it started working again...
      My initial symptom: the phone refused to charge, and the charging light stayed on (orange).
      0
    4. coucou
       
      YES. I think you saved my phone. Finally, the LED lights up when charging. It was probably the battery tab.
      0
    5. Willoza
       
      Thank you very much, I followed your maneuver and it worked very well for mine!
      0
  2. Feh12 Posted messages 53 Status Member 8
     
    Miracle! He made a sound! A vibration, even two! The battery icon quickly appeared, a little lightning bolt in the center, then with a red charging background, then green, then nothing more. Just a small yellow light in the top right.
    It's a day to remember, a date to mark on the calendar, a national holiday, he's alive!

    Except that I no longer dare to touch it now, what should I do? Wait for the light to turn green, unplug it and press (long?) the button on top? Does it turn green one day?
    7
    1. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
       
      On the button at the top right, it turns green once it's charged. Orange light if it's charging.
      0
    2. Feh12 Posted messages 53 Status Member 8
       
      YOU'RE WELCOME
      0
    3. Alvin92
       
      Hello, could you explain to me how you got it to turn back on? I have exactly the same problem please.
      0
    4. Oscaro
       
      I have exactly the same problem, but for me it's when I'm making videos while cycling and I had it positioned at the level of my pants. Is it a pressure issue on the screen? If so, how can I unlock it from this startup screen?
      0
  3. elobaze
     
    Same problem for me. Impossible to turn it back on when I turn it off or it turns off when it's discharged. I managed to bring it back to life by removing the battery for several hours. But today, it doesn't seem to come back after a night without the battery. Does anyone have a solution, please???
    4
    1. Alvin92
       
      How did you remove that battery?
      0
    2. 260213
       
      Thanks Flo, you've just saved me from buying a new phone ;)
      0
  4. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    Good evening
    It seems to me that for the SIM card, you just need to slide the SIM in; at worst, you slide the SIM in one direction and then it should come back on its own.
    With a cutter, you should be able to get it out or with a needle.
    To my knowledge, there are no known issues with this phone of that kind. Personally, I have it, and it’s really great.

    --
    contributor CCM
    2
    1. Feh12 Posted messages 53 Status Member 8
       
      Thank you for your response, I'm going to try to take it out because it doesn't come back on its own at all.
      And for the biggest problem, which is that it doesn't turn on at all, any ideas?
      When you bought it, did it turn on normally or after a day of charging?

      Because right now still nothing, I'm losing hope......
      0
    2. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
       
      It lit up right away, but I bought it brand new from Cdiscount. Try tapping the screen to see.
      0
  6. Feh12 Posted messages 53 Status Member 8
     
    For the SIM card, the problem is solved; I didn't understand that to remove it, you had to push it in further.

    However, the biggest problem is still ongoing: I can't turn it on. Still and always that damn black screen.

    Help..
    1
    1. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
       
      Try unplugging and plugging the charger back in to see if it turns on or says anything. It turns on with the button on the top located on the side of the phone.
      0
    2. Feh12 Posted messages 53 Status Member 8
       
      I did that and still nothing, no power on, yes I've been pressing it for a while, whether I keep pressing or not, it doesn't change anything.
      I tested the charger on another phone, it works.
      0
  7. zoulou33 Posted messages 24676 Registration date   Status Contributor Last intervention   7 715
     
    Is it good, is your problem solved? If you have the solution, share it, it might help others. Leave your post marked as resolved since you’ve posted it.

    --
    contributor CCM
    1