stuck decoder

Question

Hello everyone,I am new among you. Until now, I have always found a solution to the problems others had before me, but it seems that this time I haven't found one: I have an Ormond 5266 decoder (not old), a Fransat card, and it's acting up. Let me explain: when I "zap" through the different channels, when I get to FR3 (No. 3), it displays a fixed screen that is completely gray with three bands on which are written "regional channels, France 3, France 3 Amiens." I can no longer change channels, neither with the remote control nor with the device itself. I have tried the different options suggested on this forum: unplugging it, removing the antenna – or the "Fransat" card, or both – before turning it back on, always the same screen. I entered a code: OK 6787 found here, I changed the card, repeated the same steps and nothing, stuck, unable to do anything. It had been acting up for a few days, but now it’s really stuck. Does anyone have suggestions - and THE solution - for me? Thanks in advance.

Joe_Le_Tigre · Accepted Answer

I am really surprised...
I am not a high-tech product engineer, but I have a very good understanding.
Normally it should work (unless, of course, your device is fried - lightning strike, for example... ?). Especially since you left it idle for two months.
Be careful, you need to unplug it completely, and not just leave it in "sleep" mode.
And another suspicion: are the batteries in the remote control still in good condition?
Try the manipulation again, with new batteries.

Now, be careful, I said it needed to be unplugged, but you also need to, when you are on the stuck screen (because this stuck screen on FR3 is displayed on the TV), tell it "OK" with the remote control. And then, it should work. You can then use it normally and change the channel.

beber67470 · Answer

Hello
After all these maneuvers, what more do you want to do other than call customer service at 0800 801 512

Cheers

Computing is just a tool, like a paintbrush or a pencil.
Avoid these so-called free repair software, they're of no major use. The best companions are DOS and Powershell.

Joe_Le_Tigre · Answer

Hello,

Calling the Fransat customer service is useless: Fransat is strictly not responsible for this. The problem comes from the decoder.

It seems that a very large number of decoders freeze when selecting regional France 3, or even simply when switching to channel 3 (FR3). Regardless of the brands. It happened to me with a Téléfunken, and now it's happening with a brand new Strong that I've had for three days...
This issue is clearly a signal problem.

First, to unblock it, the solution is quite simple: unplug the decoder’s power supply. Generally, 30 seconds is enough. If that doesn’t work, try leaving it unplugged longer. Up to 48 hours. This is what technicians call the "long purge."

Okay. After that, you need to eliminate the root cause of the problem. You need to check (or have a technician check) the entire installation: aiming of the dish, connection of the LNB, cable run (which may have been damaged by a nail from a bracket), and finally the plug on the decoder.

It seems that the frequency of channel FR3 is at one end of the bandwidth of the signal, and if the signal received by your decoder experiences any weakness, it freezes.

Joe_Le_Tigre · Answer

Oh yes (sorry...) I forgot one detail again: during these manipulations, it's necessary to disconnect the antenna cable. It makes sense: since the malfunction is likely to come from an imperfect signal from FR3, if we leave the cable connected, the signal is still present at the decoder's input...

Well, if it still doesn't work, there are still two options:
- Call the manufacturer's customer service for the decoder. Normally, their number should be on the device's manual. Or else, ask Gloogloo.
- In desperation, check the warranty. Just because we bought it online doesn't mean it's not covered. At least a year, sometimes even two. The advantage is that returning it is a lot lighter than an American fridge...

Joe_Le_Tigre · Answer

Oh really? And you'll explain to me how to use a FIGE decoder on the FR3 regional selection screen...

Joe_Le_Tigre · Answer

And that's the crux of the problem... As long as we can't get out of this FR3 screen, we can no longer do anything.

Joe_Le_Tigre · Answer

In fact, a decoder is a computer. Simplified, yes, but still a computer.
And like any computer, it crashes when certain technical conditions are met. This happens only when selecting FR3. It's related to its frequency. But it's not a manufacturing defect or a malfunction... It's just bad luck. If the frequency of FR3 were different, none of this would happen.
Normally, manufacturers should fix this with a software update on the decoder. But evidently, they have other priorities.
No, the solution is to have the entire circuit checked from the satellite dish to the decoder. Otherwise, even if you manage to unfreeze your decoder, it could happen again in the future.

Joe_Le_Tigre · Answer

Try an "extra long" purge: two years... You never know ;-)

Joe_Le_Tigre · Answer

You’re joking, but I have a friend to whom I told that sometimes, to "repair" a defective graphics card, you can put it in the oven for 5 minutes at 100/150°. The heat slightly remelts the solder, and it can happen that it starts working again. Yes, it’s true.

The guy had an issue, specifically with a TNT SAT decoder. Well, he put it in the freezer for 15 minutes (to be fair, he’s not very young anymore and interpreted it his own way). The most surprising thing is that it worked again…!

In fact, there was a connection problem with the output signal plug (probably superficial oxidation). And the fact that he unplugged and plugged it back in made it work again. The freezer had nothing to do with it. Just goes to show…

Stuck decoder

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