Pinnacle Studio preview window black screen
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ojieur
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Thierry -
Thierry -
Hello everyone
first (a bit of flattery...) thank you for this forum that has already helped me solve quite a few problems...
but this one I couldn't find a solution for, not on any other site either
I made a video capture from my digital camcorder, using Pinnacle Studio 8, which went smoothly, with a preview during the capture.
it's at the editing stage that my problem arises... the preview window stays black, I only have the audio playing. Similarly, when I drag a scene into the timeline, I can't get a preview; I only see the thumbnail of the first image of the scene, but a black screen in the preview.
I tried uninstalling and reinstalling, but nothing works. I don't understand, especially since I’ve already done an edit with Studio 8 and my current setup, without any issues.
If you can help me, that would be super cool, I have a film to make in 5 days...
thanks in advance
first (a bit of flattery...) thank you for this forum that has already helped me solve quite a few problems...
but this one I couldn't find a solution for, not on any other site either
I made a video capture from my digital camcorder, using Pinnacle Studio 8, which went smoothly, with a preview during the capture.
it's at the editing stage that my problem arises... the preview window stays black, I only have the audio playing. Similarly, when I drag a scene into the timeline, I can't get a preview; I only see the thumbnail of the first image of the scene, but a black screen in the preview.
I tried uninstalling and reinstalling, but nothing works. I don't understand, especially since I’ve already done an edit with Studio 8 and my current setup, without any issues.
If you can help me, that would be super cool, I have a film to make in 5 days...
thanks in advance
17 réponses
I solved the problem by installing DirectX under Windows 7 with Pinnacle 17. It supports 2D and 3D capture.
Pollux
Indeed, Pinnacle Studio 17 on Windows 8.1, the same phenomenon resolved after installing DirectX 11.
juj
Similarly, installing DirectX resolved the issue; without it, Pinnacle was unusable (unable to preview and edit the video file).
erhoche
thank you resolved with just direct X
Hello, I had the same problem...
And I resolved it like this:
1- close Pinnacle Studio 14
2 - go to display settings:
* under Win XP: Start => Settings => Control Panel => Display => Settings => Advanced => Troubleshooting
I moved the "Hardware Acceleration" slider 2 notches to the left,
Apply, OK
3- restart Pinnacle Studio 14
and then the videos appear...
hoping it works for you
And I resolved it like this:
1- close Pinnacle Studio 14
2 - go to display settings:
* under Win XP: Start => Settings => Control Panel => Display => Settings => Advanced => Troubleshooting
I moved the "Hardware Acceleration" slider 2 notches to the left,
Apply, OK
3- restart Pinnacle Studio 14
and then the videos appear...
hoping it works for you
DirectX Thank you very much for all your exchanges! Thanks to your suggestion, I solved my problem in 5 minutes! Now I can work! Thanks forums!
Hello, I've installed Pinnacle 20 on my computer (Windows 10) and I'm having the problem that you all mention: when importing a video, I have sound but no image. My DirectX 12 is up to date. I don't understand where the problem comes from and I can't resolve it.
Can you help me?
Thank you.
Can you help me?
Thank you.
I forgot to tell you that I have sound, only the preview screen remains black, the capture sound plays without any problem.
See you soon
See you soon
A suggestion:
update of the version of DirectX filters that supports 3D graphics acceleration hardware and improves the performance of games and programs utilizing these APIs (application programming interfaces): DirectPlay, DirectDraw, DirectSound, DirectInput, and Direct3D, which is essential in multimedia systems for Windows, such as video and audio animations.
update of the version of DirectX filters that supports 3D graphics acceleration hardware and improves the performance of games and programs utilizing these APIs (application programming interfaces): DirectPlay, DirectDraw, DirectSound, DirectInput, and Direct3D, which is essential in multimedia systems for Windows, such as video and audio animations.
hi
thanks for the info
actually, I tried again by installing version 9 of the log and it worked
maybe it automatically updated the filters
thanks for the info
actually, I tried again by installing version 9 of the log and it worked
maybe it automatically updated the filters
Hello,
I just installed Pinnacle 10 on my computer.
I can load my videos from my camcorder, but when I try to view the previews, the image is all green and choppy.
(PS the sound works)
My video card is NVIDIA GEFORCE2 MX/MX 400.
Can you help me so I can do my edits?
I just installed Pinnacle 10 on my computer.
I can load my videos from my camcorder, but when I try to view the previews, the image is all green and choppy.
(PS the sound works)
My video card is NVIDIA GEFORCE2 MX/MX 400.
Can you help me so I can do my edits?
Hello. Have you done the updates because it's version 10.7 otherwise you need to reinstall it. Sometimes it takes several reinstalls for it to work properly. For my part, I had to reinstall it 4 times before it worked well. See you later.
Hello,
I installed Pinnacle Studio 11 and I have the same problem as yesterday, which is that when I try to edit my films I don't have a preview image, the screen stays black; however, the sound plays correctly.
I have version number 11 and when I check for updates it says that there are none available at the moment. What can I do??
Thank you for your response.
Annabelle
I installed Pinnacle Studio 11 and I have the same problem as yesterday, which is that when I try to edit my films I don't have a preview image, the screen stays black; however, the sound plays correctly.
I have version number 11 and when I check for updates it says that there are none available at the moment. What can I do??
Thank you for your response.
Annabelle
Hello
I am having nothing but trouble with Pinnacle 14 HD: the image preview stays black,
the editing doesn't start when I want to preview it
I have question marks showing up and the green editing areas never turn orange
I'm not a pro
Can you help me
Thank you in advance
Maryvonne
One last thing, can you tell me how to go about buying a SAC? I must be very silly but I haven't managed to do it yet.
I am having nothing but trouble with Pinnacle 14 HD: the image preview stays black,
the editing doesn't start when I want to preview it
I have question marks showing up and the green editing areas never turn orange
I'm not a pro
Can you help me
Thank you in advance
Maryvonne
One last thing, can you tell me how to go about buying a SAC? I must be very silly but I haven't managed to do it yet.
Hello everyone, I'm bringing this topic back up because I still haven't resolved my problem despite the very good answers above. My issue is that when I add a video to the library, the sound plays but there's a black screen with a yellow lock on it, making it impossible to work on the video.. I have Pinnacle Studio 16. Thank you in advance for your help!
Another solution on Win 7:
In Pinnacle;
Menu Configuration > Video and Audio Preferences > uncheck: "Enable hardware acceleration"
In Pinnacle;
Menu Configuration > Video and Audio Preferences > uncheck: "Enable hardware acceleration"
Hey Geeks!
After 2 years, the issue is still present in the newer versions of Pinnacle... I can confirm that the problem is indeed related to DirectX. For those who, like me, can be a bit clueless (and yes, I can be sometimes ^^), here’s a video about the problem:
https://www.youtube.com/watch?v=OrcvAhVXcEo
And the download page:
https://www.microsoft.com/en-ca/download/details.aspx?id=8109
In 2015, the issue is still ongoing but the solution remains the same, folks ;)
After 2 years, the issue is still present in the newer versions of Pinnacle... I can confirm that the problem is indeed related to DirectX. For those who, like me, can be a bit clueless (and yes, I can be sometimes ^^), here’s a video about the problem:
https://www.youtube.com/watch?v=OrcvAhVXcEo
And the download page:
https://www.microsoft.com/en-ca/download/details.aspx?id=8109
In 2015, the issue is still ongoing but the solution remains the same, folks ;)
Unresolved problem on my end Direct X and yet up to date.... my video previews and my editing are black, there is sound but no image, if I had known I would have never bought the software that keeps causing problems.....
Pinnacle is really to be avoided!
Pinnacle is really to be avoided!