Mouse not working after a Windows update
Solved
carbone2
Posted messages
245
Status
Membre
-
bernie_liege -
bernie_liege -
Hello, I need help. My wired mouse provided in the MSI GX70 bundle doesn’t work on my GX70, even though it works perfectly on other computers, and I have another mouse that works well on my GX70. I deduced that it’s not the mouse that’s dead (it would be surprising after 2 weeks O.o).
I tried repairing the .sys file in system32 related to a small software (which I can’t remember the name or the source), but it didn’t work. I tried uninstalling the "HID Mouse" driver, but nothing works; it won't function even if I change USB ports (USB 2 and USB 3!).
--
"Spy sappin' my sentry!" TF2 Engineer
MacGamerFR
I tried repairing the .sys file in system32 related to a small software (which I can’t remember the name or the source), but it didn’t work. I tried uninstalling the "HID Mouse" driver, but nothing works; it won't function even if I change USB ports (USB 2 and USB 3!).
--
"Spy sappin' my sentry!" TF2 Engineer
MacGamerFR
8 réponses
The mouse is new, the buttons aren't working either.
It's not dust that's going to crash a mouse ^^"
--
"Spy sappin' my sentry !" Engineer TF2
MacGamerFR
It's not dust that's going to crash a mouse ^^"
--
"Spy sappin' my sentry !" Engineer TF2
MacGamerFR
Rolling back is not possible, and this mouse is normally plug & play (HID mouse = Windows generic driver?)
The mouse is an MSI that comes with the laptop. There is a QR code as a barcode, and next to it is "S/N:D08001773" in a small box.
As for updates, it might be tough, there were 40 at the same time T^T
Some failures, but that's not surprising, it's Windows ^^
--
"Spy sappin' my sentry!" Engineer TF2
MacGamerFR
The mouse is an MSI that comes with the laptop. There is a QR code as a barcode, and next to it is "S/N:D08001773" in a small box.
As for updates, it might be tough, there were 40 at the same time T^T
Some failures, but that's not surprising, it's Windows ^^
--
"Spy sappin' my sentry!" Engineer TF2
MacGamerFR
Ouch, yeah, it's not easy. That's why I have them do it one by one, because when they send a complete package and, of course, it throws you off, it's not easy to find the culprit, as it might simply come from another driver that's not compatible with your mouse.
Just in case, check if they gave you any other updated drivers.
But it's possible that there could be a problem.
Just in case, check if they gave you any other updated drivers.
But it's possible that there could be a problem.
Hello,
Try reinstalling your mouse drivers manually. If it works on other computers, the issue is likely with the drivers (the intermediary between your mouse and your computer):
https://www.touslesdrivers.com/
or
your manufacturer's website.
Also check the update history to see if there is one that might affect the hardware.
Are you sure you have no restore points? (cmd.exe>rstrui.exe)
Usually, every time an update is done, a restore point is created automatically.
Try reinstalling your mouse drivers manually. If it works on other computers, the issue is likely with the drivers (the intermediary between your mouse and your computer):
https://www.touslesdrivers.com/
or
your manufacturer's website.
Also check the update history to see if there is one that might affect the hardware.
Are you sure you have no restore points? (cmd.exe>rstrui.exe)
Usually, every time an update is done, a restore point is created automatically.
Hi,
The problem actually came from MotionInJoy and DS3Tools! You need to uninstall the controller driver installed with DS3Tools for the mouse to work again.
There you go, the issue is resolved ^^
--
"Spy sappin' my sentry!" Engineer TF2
MacGamerFR
The problem actually came from MotionInJoy and DS3Tools! You need to uninstall the controller driver installed with DS3Tools for the mouse to work again.
There you go, the issue is resolved ^^
--
"Spy sappin' my sentry!" Engineer TF2
MacGamerFR
Try something very simple, see if there is an update for your mouse driver; if not, you have the option to roll back:
Device Manager - component management - open your mouse, driver details, roll back to the previous version.
If you need more information, let me know.
Best regards
Device Manager - component management - open your mouse, driver details, roll back to the previous version.
If you need more information, let me know.
Best regards
Already tried the update, it's not working. And it's really frustrating because it disconnects and reconnects at regular intervals...
No going back either, anyway, I don't see any options here. Maybe Windows repair? That might be a bit heavy-handed :/
--
"Spy sappin' my sentry!" TF2 Engineer
MacGamerFR
No going back either, anyway, I don't see any options here. Maybe Windows repair? That might be a bit heavy-handed :/
--
"Spy sappin' my sentry!" TF2 Engineer
MacGamerFR
Yes and no, I will elaborate. If an optical mouse is clogged with dust unfortunately deposited on the infrared, this can indeed disturb its functioning.
However, if it is new, it is highly unlikely that this solution needs to be considered.
On the other hand, have you tried it on another PC, as it is also possible that new equipment is defective, rare but possible.
For example, two new RAM sticks installed in the machine (the brand is not to blame, Kingston), it turned out that I had ended up with a defective batch.
Unlucky, but fortunately, new equipment is guaranteed.
However, if it is new, it is highly unlikely that this solution needs to be considered.
On the other hand, have you tried it on another PC, as it is also possible that new equipment is defective, rare but possible.
For example, two new RAM sticks installed in the machine (the brand is not to blame, Kingston), it turned out that I had ended up with a defective batch.
Unlucky, but fortunately, new equipment is guaranteed.
By any chance, have you checked your device manager to see if your mouse is properly identified?
This is just a simple question because, in some very rare cases, a hardware component may not be supported by plug & play.
In this case, you might see it appear in the manager with a little yellow triangle in the upper right corner.
At that point, you simply need to update the hardware driver.
But regarding my previous comment, I would like to clarify that the RAM sticks worked perfectly on the first startup, and it was only after two weeks that the machine started to lag during boot.
To top it off, it completely had a black screen in just one day.
This is just a simple question because, in some very rare cases, a hardware component may not be supported by plug & play.
In this case, you might see it appear in the manager with a little yellow triangle in the upper right corner.
At that point, you simply need to update the hardware driver.
But regarding my previous comment, I would like to clarify that the RAM sticks worked perfectly on the first startup, and it was only after two weeks that the machine started to lag during boot.
To top it off, it completely had a black screen in just one day.
I've already said it, this mouse works on other computers running Windows and Mac!
It is recognized, the pad automatically disables as usual, and in the device manager, nothing to report.
It was working perfectly until the day I did a Windows Update (so through Windows Update) and I plugged it in after the computer restarted, but while Windows was "configuring updates."
I tried uninstalling, unplugging, replugging: no luck
Uninstalling, restarting without unplugging the mouse: still nothing.
Disabling, re-enabling: nothing at all ...
Repairing the mouhid.sys in windows\system32\drivers using a small utility: nope!
And I emphasize the fact that it "unplugs and re-plugs" itself (not physically, of course) at regular intervals.
I've tried everything, unless you have something else to suggest that I haven't done, and that might work.
--
"Spy sappin' my sentry!" Engineer TF2
MacGamerFR
It is recognized, the pad automatically disables as usual, and in the device manager, nothing to report.
It was working perfectly until the day I did a Windows Update (so through Windows Update) and I plugged it in after the computer restarted, but while Windows was "configuring updates."
I tried uninstalling, unplugging, replugging: no luck
Uninstalling, restarting without unplugging the mouse: still nothing.
Disabling, re-enabling: nothing at all ...
Repairing the mouhid.sys in windows\system32\drivers using a small utility: nope!
And I emphasize the fact that it "unplugs and re-plugs" itself (not physically, of course) at regular intervals.
I've tried everything, unless you have something else to suggest that I haven't done, and that might work.
--
"Spy sappin' my sentry!" Engineer TF2
MacGamerFR
Hello,
Have you tried going through the device manager to roll back to your displayed driver, and in the tabs, is there an option to revert to the previous version?
If you haven't done so, give it a try.
It seems that your update is causing a problem.
If you've already done this, let's try something else:
You have the brand and type of your mouse (this is noted on its original packaging).
You just need to visit the manufacturer's website for your mouse; with its type, you should be able to find the original driver.
However, you have one more option: check in Windows Update, and you will see all the updates; if it concerns the last ones you've made, the ones you're interested in will be at the top, sorted by date of execution. You just need to uninstall them, restart your machine, and see if that changes anything.
The reason is very simple: Windows add-ons are based on what are called universal drivers (which work on multiple devices) and may not necessarily be the correct drivers. A driver that works on one machine can very well cause issues on another!
However, don't be surprised; it will require some patience because, of course, components are not always standard, and it is possible that you have several drivers available for the same type of mouse.
At this point, don't panic; there should be a barcode or something similar under your mouse; take the series of numbers and letters you find, as this is the manufacturer's reference for your mouse.
Armed with this series of numbers and letters, go back to the manufacturer's website; specify the material reference in the empty box, paste this series inside the box, and normally this time you will have the correct driver. You just need to install it again, and be careful as it will likely require a restart to apply the changes.
Follow the instructions given to you, and normally from there, your problem should be resolved.
However, if that doesn't work, try again to disable and re-enable your mouse, and your driver should be recognized.
Best regards
Have you tried going through the device manager to roll back to your displayed driver, and in the tabs, is there an option to revert to the previous version?
If you haven't done so, give it a try.
It seems that your update is causing a problem.
If you've already done this, let's try something else:
You have the brand and type of your mouse (this is noted on its original packaging).
You just need to visit the manufacturer's website for your mouse; with its type, you should be able to find the original driver.
However, you have one more option: check in Windows Update, and you will see all the updates; if it concerns the last ones you've made, the ones you're interested in will be at the top, sorted by date of execution. You just need to uninstall them, restart your machine, and see if that changes anything.
The reason is very simple: Windows add-ons are based on what are called universal drivers (which work on multiple devices) and may not necessarily be the correct drivers. A driver that works on one machine can very well cause issues on another!
However, don't be surprised; it will require some patience because, of course, components are not always standard, and it is possible that you have several drivers available for the same type of mouse.
At this point, don't panic; there should be a barcode or something similar under your mouse; take the series of numbers and letters you find, as this is the manufacturer's reference for your mouse.
Armed with this series of numbers and letters, go back to the manufacturer's website; specify the material reference in the empty box, paste this series inside the box, and normally this time you will have the correct driver. You just need to install it again, and be careful as it will likely require a restart to apply the changes.
Follow the instructions given to you, and normally from there, your problem should be resolved.
However, if that doesn't work, try again to disable and re-enable your mouse, and your driver should be recognized.
Best regards