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Problème de connexion de mon GPS TomTom Start 20 à mon PC

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spatz57 Posted messages 13 Status Member -  
nemrod18 Posted messages 15209 Registration date   Status Member Last intervention   -
Hello, I have a TomTom Start 20 GPS. I connect to my account, but a box appears in the middle of the page and says "the navigation device connected to your computer is not linked to this account." I don't understand; I can no longer update my maps because of this. Thank you in advance for your help.

3 answers

  1.
    nemrod18 Posted messages 15209 Registration date   Status Member Last intervention   2 528
     
    Hello,

    Have you opened multiple accounts in My tomtom?

    --
    Quote from Georges Courteline:
    To be seen as an idiot in the eyes of a fool is a gourmet's delight.
    1
    1. spat57
       
      Hello, no, I don't think I opened another account. By the way, I am logged in with my existing account, as it says "welcome Mr...." at the top, so my account is indeed active. I even requested to change my password just in case, but once replaced, the same message appears. Some time ago, I was still able to perform my updates.
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  2. nemrod18 Posted messages 15209 Registration date   Status Member Last intervention   2 528
     
    Delete this account and create a new one.

    --
    Quote by Georges Courteline:
    To be seen as an idiot in the eyes of a fool is a delicacy for connoisseurs.
    0
    1. spat57
       
      So there it is, my problem is solved. I did roughly as you told me; I didn't delete my account (for the simple reason that I didn't know how to do it) but I created a new account with my wife's email address and now my device has finally been linked to that address... and I was able to do my updates. But there is still a mystery! Because once logged out, I tried to log back in with my wife's address... and once again that message appeared saying that the device was not linked to this account... and then I managed to link it with my first address! Mystery!!!
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    2. nemrod18 Posted messages 15209 Registration date   Status Member Last intervention   2 528
       
      Content for you.. (thank Madame)

      The mysteries of computing.. the important thing is that you can continue to use it.

      Stick to the method given by Eglander, you never know.

      Safe travels.
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    3. spat57
       
      Okay, I'll keep all of that.
      Safe travels to you too.
      And thanks again.
      0
    4. nemrod18 Posted messages 15209 Registration date   Status Member Last intervention   2 528
       
      Alright, come back if you need anything.

      It's a pleasure.
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  3. nemrod18 Posted messages 15209 Registration date   Status Member Last intervention   2 528
     
    My friend Eglander's advice.

    - Reset the GPS by pressing the power button without releasing it until the device restarts (reset)

    - Connect the device to the computer

    - Open Device Manager

    - Select Universal Serial Bus controllers

    Now you need to see if it’s really the TomTom you’re checking on the controller in question

    You need to disconnect it properly and its icon should disappear. When the USB port is detected, you need to reconnect it

    Right-click on the device in Device Manager (TomTom or unknown) and then click on "Properties".

    Click on Driver

    Click on uninstall

    - When the driver is uninstalled, you shut down the computer and turn off the GPS. You unplug the GPS and restart the computer

    Now you will need to reinstall the drivers

    - Connect the GPS to another USB port but definitely not the same one (the device is still off)

    - Press the start button until the device restarts.

    The computer should then install the new driver.

    If there is an error message:

    You need to open Device Manager, right-click on the device and choose to install the drivers manually

    To find the right driver, go to C:\Program Files\MyTomTom 3\Driver\INF

    My TomTom should now recognize the GPS and accept the updates

    If it still doesn’t work, you need to contact TomTom support

    --
    Quote from Georges Courteline:
    Looking like a fool in the eyes of an idiot is a delicacy of the gourmet.
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    1. spat57
       
      Thank you nemrod18, our comments crossed each other. As I mentioned in the previous comment, my problem has been mysteriously resolved.
      Thanks again for your valuable advice.
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