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Canon Pixma printer not detected via Livebox 7

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cyberpepita Posted messages 4 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   -

Hello everyone,

I have a Canon Pixma MG3600 printer. I am on Windows 11.

Since the installation of the Livebox 7 at my place, it’s impossible to print from my computer over Wi-Fi. The installation assistant cannot find any printer on the network, while in the list of wifi networks (when I switch to "recognition" mode), it is clearly visible.

Via USB cable, printing works fine.

Is there a problem with the frequency band, or something else to configure?

The online help talks about WPS, but that does not exist on the Livebox 7.

Thanks for your help,

Perrine


11 answers

  1.
    Panth33ra Posted messages 23181 Registration date   Status Member Last intervention   Ambassador 2 357
     

    Good evening,

    To connect your Canon Pixma MG3600 to Wi-Fi via the Livebox 7, use WPS Mode: Press the WPS button on the Livebox, then on the printer within the next 2 minutes.

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    1. cyberpepita Posted messages 4 Registration date   Status Member Last intervention  
       

      Hello,

      I’ve already looked into this lead, but there is no WPS button on the Livebox 7 exactly.

      not even hidden in a configuration menu of the Livebox

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  2. Kori-Kori Posted messages 2415 Registration date   Status Member Last intervention   416
     

    Hello,

    Try by pressing the wifi icon and the + on the box.

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    1. brucine Posted messages 25117 Registration date   Status Member Last intervention   4 161
       

      Hello,

      The wireless configuration does not necessarily go through WPS and can be obtained by software if the configuration is, as likely, the same as on the 3650.

      https://www.canon.fr/support/consumer/products/printers/pixma/mg-series/pixma-mg3650.html?type=software&os=Windows%2011

      A possible WiFi connection fault with the Box, if it persists, could be due to the WiFi band selection on the Box.

      https://communaute.orange.fr/t5/ma-connexion/canon-mg3600-avec-livebox-6/td-p/3024028

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  3. JY29200 Posted messages 240 Registration date   Status Member Last intervention   4
     

    Hello

    In order to easily connect your devices to your Livebox 7, I invite you:

    - Click on the Wi-Fi icon,

    - Click on Pair a device,

    - Select Repeater or TV Box,

    - Confirm and then wait for the pairing to complete,

    - The confirmation of the connected device will appear.

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  4. kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     

    Hello,

    Download this driver --> Pixma MG3600
    Disconnect the USB cable from the PC
    Turn on the printer
    Run the driver setup
    Follow the instructions.

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  6. cyberpepita Posted messages 4 Registration date   Status Member Last intervention  
     

    nothing to do ... I keep going in circles.
    I see at some point the printer detected

    and on the next step, nothing


    these are my connected devices.

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    1. Panth33ra Posted messages 23181 Registration date   Status Member Last intervention   2 357
       

      Good evening,

      Have you properly installed your printer driver, as indicated by kaneagle (his reply #6) and that I greet?

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      1. cyberpepita > Panth33ra Posted messages 23181 Registration date   Status Member Last intervention  
         

        hello, yes I do have the driver installed, because via USB cable I can print and scan.

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  7. kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     
    If the problem persists:

    - Download and install -> Revo Uninstaller
    - Run it as administrator
    - Uninstall all products of the Canon printer
    - Follow the tutorial to uninstall everything cleanly, including residual folders and registry keys
    - For residue scan, check -> advanced mode

    - Disconnect the USB cable from the PC
    - Turn on the printer
    - Run the driver setup -> Pixma MG3600
    - Follow the instructions.

    -----------------------------------------------------------------------------------------------

    Best regards Panth33ra
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    1. cyberpepita
       

      Hello, same thing uninstalling everything, then reinstalling.

      it sees my printer: 

      then the next connection step fails.

      I configured the Livebox to 802.11n protocol

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  8. JY29200 Posted messages 240 Registration date   Status Member Last intervention   4
     

    Re

    The printer is on Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b

    The Livebox is on be and cannot drop to the printer's standards.

    Connection impossible.

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    1. brucine Posted messages 25117 Registration date   Status Member Last intervention   4 161
       

      Hello,

      astonishingly, Wi-Fi standards are in principle backwards compatible, a Wi-Fi 7 speed to a printer is in any case absurd and Wi-Fi should settle on a lower standard.

      There are other hypotheses.

      Poor frequency band from the box where the printer would only support one.

      Wi‑Fi not enabled by default in the printer’s settings and where it may then need to be enabled, including dynamic or static address, gateway and DNS consistent with the rest of the network.

      Misplaced role of the Wi-Fi repeater which would block communication if it must occur in the 5 GHz band.

      Also misplaced role of a possible security software which would block communications to the printer’s IP but unless other menus not displayed or explored in <7> we do not see an IP assigned to the printer.

      ....

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  9. JY29200 Posted messages 240 Registration date   Status Member Last intervention   4
     

    @ brucine

    There is something else that will prevent the connection.

    The Livebox only offers the latest WPA security options.

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  10. cyberpepita Posted messages 4 Registration date   Status Member Last intervention  
     

    Hello everyone,

    thanks for your messages. I spent quite a lot of time trying your suggestions, and I was not able to find what is blocking the printer’s Wi-Fi connection.

    I’m giving up and closing this thread.

    Perrine

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  11. kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     

    Download and install this --> Canon Wi-Fi Connection Assistant <<--

    After installation:
    Turn on the printer
    Run --> Wi-Fi Connection Assistant
    Click on --> Diagnostics and repair

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  12. Didi64_549 Posted messages 2868 Registration date   Status Member Last intervention  
     

    Hello,

    Just so you know, have you activated the share Wi-Fi mode in your livebox interface to separate the bands and then try to reconnect the printer?

    Your printer must absolutely connect via 2.4 GHz.

    Then also try resetting it by holding the Sop/Reset button until the light blinks at least 17 times to bring the Wi‑Fi module to zero and see if the printer appears once connected.

    -2
    1. brucine Posted messages 25117 Registration date   Status Member Last intervention   4 161
       

      Hello,

      The issue of separating Wi‑Fi has already been discussed and its procedure, notably in the second link in <5>.

      If it has been done, there is, as suggested in <12>, another worm in the fruit, for example the transit through the Wi‑Fi repeater.

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