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Google Chrome is blocked

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basteen Posted messages 47 Status Member -  
 helene60 -
Hello, I use Google Chrome as my browser, but since yesterday, I can't access it anymore.

When I launch it, an error message appears:
"Google Chrome is blocked. Do you want to relaunch it now?

and then Google Chrome has stopped working

I uninstalled and reinstalled it, but it still does the same thing!!!

I placed TDSSKiller in the Google Chrome folder; it found something, and I repaired it, but that doesn't work!!

I need help!!!!!!!!!!

If someone can help me

Thank you in advance

12 answers

  1.
    kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     
    Uninstall Google Chrome
    Run CCleaner as an administrator for a good cleanup
    Reinstall it.

    --
    Human beings are at their best when things are at their worst.
    40
    1. basteen Posted messages 47 Status Member 1
       
      What does it do to run it as administrator?
      Am I also deleting my browsing data??
      0
    2. tounsi
       
      you need to uninstall speedy search and the problem is resolved
      0
    3. ouistitismarmousets Posted messages 1 Status Member
       
      Thank you for the information.
      The cleaning alone with CCleaner was enough for me! *\o/*
      0
    4. lili160893
       
      Me too, I did that except that on Chrome I no longer have internet, what can I do?
      0
    5. scorpio
       
      I have the same problem, but no matter how hard I try with CCleaner and reinstalling Chrome, nothing changes; I still get the same error message.
      0
  2. razael112
     
    I also faced this problem recently, and after searching for several days on countless forums, I managed to solve the issue on my end (although I'm not sure if the cause of the problem is the same for you...)

    In fact, it's a virus infestation that occurs when installing new software; it sneakily installs a 'toolbar' (Babylon/Delta Search/Ask) in the settings and in the registry of various web browsers.
    <avoid software from other sites, ALWAYS download from the official site!>

    In principle, correcting the default search engine in the Google Chrome settings (Google instead of Toolbar Search) AND uninstalling the toolbar via the Control Panel/uninstall a program should restore speed;

    However, that wasn't enough for me; I was still experiencing delays of 15 seconds for each tab opening;

    I then consulted numerous forums, tried improbable solutions, and nothing worked. I ran antivirus/malware scans with Zone Alarm, Malwarebytes, Windows Scan, Spybot..... nothing helped.

    I then tried another antimalware: AdwCleaner to uncover and destroy this virus that was well hidden in the depths of my PC;

    and there, after a 5-minute scan, closing other programs, then pressing the delete button at the end of the scan..... nothing remained!

    the virus was destroyed! and Google Chrome regained the speed of its 20 years!

    In short, I'm writing all this to help some people who have the same problem as me, considering it took me days to find the solution! Even though, be careful, this is not the absolute solution, and it may not work for you with AdwCleaner but with another one....

    To summarize and conclude:
    - 15-second delays for each tab = installed toolbar/virus
    - if the problem is random and Firefox and other browsers are not affected, then it's not a connection or proxy issue, but a hidden virus!
    - goal: run a scan with an antimalware (for me, AdwCleaner worked best) then click delete
    - if the problem persists, try another antimalware, or reinstall Chrome from scratch, or attempt a complete registry cleanup / or at worst a major restore

    hoping to help all those who have this problem.

    See you!
    10
    1. helene60
       
      My Google was blocked, I tried everything including a complete reset but nothing works. I then deleted the toolbars, did a scan and a removal with AdwCleaner. The Google tab opens but there is neither a homepage nor anything else, and if I do a Google search, it doesn't respond and continues to load. How can I get Google to work?
      0
  3. basteen Posted messages 47 Status Member 1
     
    kaneagle THANK YOU it finally works!!!! ::)))

    I did as you said, I uninstalled Google Chrome

    Ran CCleaner, I did some stuff from the tutorial

    and I reinstalled it

    THANK YOU THANK YOU!!!!!!
    7
  4. Yassine Benk Posted messages 1 Status Member 1
     
    Hi.. I had the same problem.. I tried with CCleaner and then I reinstalled but nothing changed...

    You do a browser cleanup from Avast and then you have to remove all the add-ons.. that's how I solved the problem..
    As for the add-ons, you can install them later.. if you don't need them, then it's not necessary..
    6
  6. kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     
    Restart AdwCleaner and click on delete.

    Restart the PC.

    Download and install --> MalwareBytes
    Run it as administrator
    Update the product
    Start the quick scan.
    If positive, delete the detection.

    Post the 2 reports in your next message.

    --
    Human beings are at their best when things are at their worst.
    3
    1. basteen Posted messages 47 Status Member 1
       
      I restarted Adwcleaner
      Here is the report

      # AdwCleaner v1.800 - Report created on 06/08/2012 at 1:05:46 PM
      # Updated on 01/08/2012 by Xplode
      # Operating System: Windows 7 Home Premium Service Pack 1 (64 bits)
      # Username: pc - PC-PC
      # Run from: C:\Users\pc\Desktop\adwcleaner.exe
      # Option [Removal]


      ***** [Services] *****

      Stopped & Deleted: MAJTuto

      ***** [Files / Folders] *****

      Folder Deleted: C:\Users\pc\AppData\Local\EoJet
      Folder Deleted: C:\Users\pc\AppData\Local\MAJTuto
      Folder Deleted: C:\Users\pc\AppData\Local\PCtuto
      Folder Deleted: C:\Users\pc\AppData\LocalLow\ShoppingReport2
      Folder Deleted: C:\Users\pc\AppData\Roaming\OpenCandy
      Folder Deleted: C:\Users\pc\AppData\Roaming\PCtuto
      Folder Deleted: C:\Program Files (x86)\PCtuto

      ***** [Registry] *****

      Key Deleted: HKCU\Software\AppDataLow\Software\ShoppingReport2
      Key Deleted: HKCU\Software\PCTuto
      Key Deleted: HKCU\Software\Softonic
      Key Deleted: HKLM\SOFTWARE\Classes\AppID\PCTutoBHO.DLL
      Key Deleted: HKLM\SOFTWARE\DT Soft
      Key Deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PcTuto_is1
      Key Deleted: HKLM\SOFTWARE\PCTuto

      ***** [Registry - GUID] *****

      Key Deleted: HKLM\SOFTWARE\Classes\AppID\{759F1421-4D31-4C1F-8C51-E4956A037676}
      Key Deleted: HKLM\SOFTWARE\Classes\Interface\{A1F1ECD3-4806-44C6-A869-F0DADF11C57C}
      [x64] Key Deleted: HKLM\SOFTWARE\Classes\Interface\{0EB3F101-224A-4B2B-9E5B-DF720857529C}
      [x64] Key Deleted: HKLM\SOFTWARE\Classes\Interface\{A1F1ECD3-4806-44C6-A869-F0DADF11C57C}

      ***** [Browsers] *****

      -\\ Internet Explorer v9.0.8112.16421

      [OK] The registry contains no illegitimate entries.

      -\\ Mozilla Firefox v14.0.1 (fr)

      Profile name: default
      File: C:\Users\pc\AppData\Roaming\Mozilla\Firefox\Profiles\0ttbkybx.default\prefs.js

      [OK] The file contains no illegitimate entries.

      -\\ Google Chrome v21.0.1180.60

      File: C:\Users\pc\AppData\Local\Google\Chrome\User Data\Default\Preferences

      [OK] The file contains no illegitimate entries.

      *************************

      AdwCleaner[R1].txt - [2520 bytes] - [05/08/2012 06:25:27 PM]
      AdwCleaner[R2].txt - [2580 bytes] - [05/08/2012 06:26:38 PM]
      AdwCleaner[S1].txt - [2232 bytes] - [06/08/2012 01:05:46 PM]

      ########## EOF - C:\AdwCleaner[S1].txt - [2360 bytes] ##########





      For MalwareBytes, I launched it but it didn’t give me a report. No harmful items were detected.
      0
  7. pacificateur41 Posted messages 67 Status Member 5
     
    Try another browser to see if it's not your OS that's causing the issue.
    2
    1. basteen Posted messages 47 Status Member 1
       
      To write the subject and respond, I'm on Mozilla Firefox and Internet Explorer works too!
      0
  8. kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     
    Hello,

    Download this utility --> AdwCleaner
    and place it on the desktop.

    Run it as administrator and click on search.

    Post the report in your next message.

    --
    Human beings are at their best when things are at their worst.
    1
    1. basteen Posted messages 47 Status Member 1
       
      I downloaded them, put them on the desktop, and launched

      Here is the report

      # AdwCleaner v1.800 - Report created on 08/05/2012 at 18:25:27
      # Updated on 08/01/2012 by Xplode
      # Operating System: Windows 7 Home Premium Service Pack 1 (64-bit)
      # Username: pc - PC-PC
      # Executed from: C:\Users\pc\Desktop\adwcleaner.exe
      # Option [Search]


      ***** [Services] *****

      Present: MAJTuto

      ***** [Files / Folders] *****

      Folder Present: C:\Users\pc\AppData\Local\EoJet
      Folder Present: C:\Users\pc\AppData\Local\MAJTuto
      Folder Present: C:\Users\pc\AppData\Local\PCtuto
      Folder Present: C:\Users\pc\AppData\LocalLow\ShoppingReport2
      Folder Present: C:\Users\pc\AppData\Roaming\OpenCandy
      Folder Present: C:\Users\pc\AppData\Roaming\PCtuto
      Folder Present: C:\Program Files (x86)\PCtuto

      ***** [Registry] *****

      Key Present: HKCU\Software\AppDataLow\Software\ShoppingReport2
      Key Present: HKCU\Software\PCTuto
      Key Present: HKCU\Software\Softonic
      Key Present: HKLM\SOFTWARE\Classes\AppID\PCTutoBHO.DLL
      Key Present: HKLM\SOFTWARE\DT Soft
      Key Present: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PcTuto_is1
      Key Present: HKLM\SOFTWARE\PCTuto
      [x64] Key Present: HKCU\Software\AppDataLow\Software\ShoppingReport2
      [x64] Key Present: HKCU\Software\PCTuto
      [x64] Key Present: HKCU\Software\Softonic
      [x64] Key Present: HKLM\SOFTWARE\Classes\AppID\PCTutoBHO.DLL

      ***** [Registry - GUID] *****

      Key Present: HKLM\SOFTWARE\Classes\AppID\{759F1421-4D31-4C1F-8C51-E4956A037676}
      Key Present: HKLM\SOFTWARE\Classes\Interface\{A1F1ECD3-4806-44C6-A869-F0DADF11C57C}
      [x64] Key Present: HKLM\SOFTWARE\Classes\AppID\{759F1421-4D31-4C1F-8C51-E4956A037676}
      [x64] Key Present: HKLM\SOFTWARE\Classes\Interface\{0EB3F101-224A-4B2B-9E5B-DF720857529C}
      [x64] Key Present: HKLM\SOFTWARE\Classes\Interface\{A1F1ECD3-4806-44C6-A869-F0DADF11C57C}

      ***** [Browsers] *****

      -\\ Internet Explorer v9.0.8112.16421

      [OK] The registry contains no illegitimate entries.

      -\\ Mozilla Firefox v14.0.1 (fr)

      Profile name: default
      File: C:\Users\pc\AppData\Roaming\Mozilla\Firefox\Profiles\0ttbkybx.default\prefs.js

      [OK] The file contains no illegitimate entries.

      -\\ Google Chrome v21.0.1180.60

      File: C:\Users\pc\AppData\Local\Google\Chrome\User Data\Default\Preferences

      [OK] The file contains no illegitimate entries.

      *************************

      AdwCleaner[R1].txt - [2405 bytes] - [08/05/2012 18:25:27]

      ########## EOF - C:\AdwCleaner[R1].txt - [2533 bytes] ##########




      Hoping this can help me
      0
  9. kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     
    Ok, what does it give with Google Chrome?

    --
    Human beings are at their best when things are at their worst.
    1
  10. basteen Posted messages 47 Status Member 1
     
    always the same thing!!

    :((
    1
  11. kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     
    For CCleaner, check this --> tutorial

    --
    Human beings are at their best when things are at their worst.
    1
  12. kaneagle Posted messages 86295 Registration date   Status Moderator Last intervention   14 686
     
    You're welcome,

    Uninstall AdwCleaner --> run it and click on uninstall.

    Have a good evening.

    The human being is at their best when things are at their worst.
    1
  13. alexbal
     
    Go to the control panel and uninstall all the toolbars and it will work again.
    1