Bluetooth mouse connection issue Solved

Question

Hello,

I have a problem with connecting and installing a Bluetooth mouse. This mouse had been working fine for a long time. After not using it for a while, when I wanted to put it back into service, it was no longer recognized. I uninstalled the mouse, and when I tried to reinstall it, it was detected by Bluetooth, but the HID drivers for keyboards, mice, etc., returned an error as soon as I tried to check the box (Bluetooth service error - access denied). And the mouse icon in Bluetooth devices no longer appears after closing.

I tried the mouse and the Bluetooth dongle on another PC, and it works very well. I reinstalled the drivers, but the same problem persists. I connected another mouse that uses the same drivers, and the other mouse works, but the Bluetooth mouse does not.

Does anyone have any idea???

Thanks.

Hardware

Sannazzarotiti · Accepted Answer

"To solve the problem:
- Click on 'Start' -> 'Control Panel'
- 'Administrative Tools' -> 'Services'
- Right-click on 'Bluetooth Support Service'
- 'Properties'
- 'Log On' tab
- Select 'Local System Account' instead of 'This Account'
- Ok
- Right-click on 'Bluetooth Support Service'
- 'Restart'
There you go."

Since I did this, my Seven can’t even find my mouse anymore. Yet under Linux, no problem. Before that, I was getting an error at connection time. Please help me, or at least tell me how to revert the value to default for the service called 'Bluetooth Support Service,' which is now set to Local System, whereas before it was the other option to select... but when I try to change it back, it won’t start the service anymore.

I hope I was clear, my USB mouse is giving up on me, so I need this one, which has always worked perfectly under Linux and Vista. (It's a Connectland)."

Michael · Answer

Hello,  I have exactly the same problem with my Logitech V220 Bluetooth mouse.  And I am still looking for a solution.

zaraza · Answer

I have the same problem and it occurred after installing SP3
Since then, I have reinstalled the mouse, the keyboard (Microsoft Bluetooth), reinstalled the ports.
It's happened to me twice already
The first time I went back to a previous version - without SP3
Now I'm going to take my chances and uninstall this %$@ç of SP3.

zaraza · Answer

Well no!!!! ;( I uninstalled SP3, it didn't solve the problem. In the properties/services (of the mouse or keyboard) the driver for HID keyboard and mouse is unchecked, and when I check it, access is denied!!
I'm really stuck, I have no ideas, and you?

dominique prevots · Answer

No, I don't have any more ideas for the moment, but I am still convinced that it is indeed due to the installation of SP3.

However, there may be a link with the hardware, or rather the update of the drivers, which may no longer be compatible with SP3. What hardware are you using? For my part, it is a Toshiba laptop.

zaraza · Answer

I'm using a desktop PC and a Microsoft Elite Bluetooth keyboard and mouse kit, and I'm also sure it's coming from the SP3. I'm going to try to extract the drivers from my backups. We're not far from the solution ;)

zaraza · Answer

:(
nothing to do, the sp3 must have changed something more. Maybe the security on the I/O ports!
I keep looking, if anyone has ideas..... I’ll take anything, because I admit I don't really want to go back to one of my PC backups again.
thank you in advance

Lonlon · Answer

Hello,
I have a Microsoft Notebook Mouse 5000 Bluetooth mouse, I'm using it with a Bluetooth adapter, and I'm on Vista (I know, Vista is a pain). Anyway, I'm still looking for a solution and I went to the store where I bought it. They told me that it might be an issue with the mouse. I have a question: is there any compatibility issue between the PC and the mouse or something like that? Who knows. If you have the solution, please send it to me. Thank you.

ka · Answer

To solve the problem:
- Click on "Start" -> "Control Panel"
- "Administrative Tools" -> "Services"
- Right-click on "Bluetooth Support Service"
- "Properties"
- Tab "Log On"
- Select "Local System Account" instead of "This Account"
- Ok
- Right-click on "Bluetooth Support Service"
- "Restart"
There you go.

FX · Answer

Well done, Ka. It's great to have access to your advice. After losing a day, I solved my problem in 5 minutes. Thanks again.

ravens · Answer

I have recently been facing the same issue as you: I can't detect my mouse with the PC...
I have tried the various solutions suggested, but none have worked: I particularly do not have a "bluetooth" icon in the window that appears when I click on the mouse icon in the control panel...
Am I in the right place? (that is to say, hardware and audio)

Best regards

Bluetooth mouse connection issue

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