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Unable to open Outlook

jane1261 Posted messages 317 Status Membre -  
jane1261 Posted messages 317 Status Membre -

Hello,

I am on Windows 10 and Android for my phone. I have the same problem on both my phone and my PC.

Here is the message I have on my PC:

Something went wrong.

Please try the recommended action below.

Refresh the application.

 UTC Date: 2025-07-10T13:05:31.943Z Client Id: 87F0D668BF0C4130AAC5DD3DB8BD32FE Session Id: 35ce0b37-1e94-4f45-9768-ba685223afb0 Client Version: 20250620014.20 BootResult: fail Back Filled Errors: Unhandled Rejection: Error: 401:undefined|undefined:undefined err: Error: 401 esrc: StartupData et: ServerError estack: Error: 401 at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:1039) at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.ad3a7e4e.js:1:161561 st: 401 efe: AS4P190CA0005

Can someone help me?

Thank you in advance.

Jeannine

2 réponses

Réponse 1 / 2
Panth33ra Posted messages 23000 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

Uninstall the Outlook application for Windows, restart your PC, and reinstall it. Do the same for the one on Android.
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Réponse 2 / 2
jane1261 Posted messages 317 Status Membre 15
 

Hello,

Thank you very much, the problem is resolved.

Have a nice evening.
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