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Colissimo delivery, not received

Moutonns31- Posted messages 1 Status Member -  
bazfile Posted messages 58513 Registration date   Status Moderator Last intervention   -

Hello,

I was supposed to receive a package on Tuesday, June 10, but the Colissimo tracking now says your package cannot be delivered due to an exceptional situation beyond our control. When I contact Colissimo or La Poste by phone, I’m told to wait as my package is in transit, and it can only be marked as lost after 21 days. I wanted to know if you have ever had a similar situation and, despite the incorrect tracking on Colissimo, you eventually received your package?

It has now been 11 days since the tracking was last updated on the Colissimo website.


1 answer

  1.
    bazfile Posted messages 58513 Registration date   Status Moderator Last intervention   20 277
     

    Hello.

    Some may receive it, others may not, so it's random; each case is a particular case. If the package is lost, a claim can only be made once the 21-day deadline has passed.

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

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