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Is my home Wi-Fi network not the same as my box? Is that normal?

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Whoviana Posted messages 47 Registration date   Status Member Last intervention   -  
brucine Posted messages 25078 Registration date   Status Member Last intervention   -

Hello, I realize my question may make you smile, but at least it’s something.

Here we go:

At home I use Ethernet because I prefer it, and for years (to say the least, tens of years) I had no connection issues between my mobile phone (whatever brand it is) and the services of my box (whatever brand, both often from different providers. If I changed phone or box, I didn’t have to enter any settings on the phone to continue, for example, backing up photos (via Google Photos in this case).

But, a month ago, with the box I switched back to red-SFR. Well, no connection problems on my laptop or my phone, however the automatic backup of photos from my phone (Pixel) to Google Photos no longer happens. It is disabled, and when I try to re-enable it I get the message "waiting for wifi connection."

Yet I checked: the Wi-Fi on my laptop is connected, and on my phone as well. The only thing I notice is that the network I am connected to (for both PC and phone) is Bouygues (my mobile operator), while my box is therefore SFR.

Back then I always believed that the Wi-Fi network depended on a given key on the box, and I suppose the installer who set up my red-SFR box put this key in, but apparently everything (except for the backup of my photos) works via a Bouygues network.

My question is: is it normal that Bouygues network is privileged as the network even though it’s not my ISP, or is that irrelevant (you’re allowed to smile !!!). And therefore: could this message "waiting for wifi connection" come from that. But in that case why is the problem only with backing up my photos to my Google account?

On my list of available networks when I go into Internet settings, I do have SFR networks, but they vary: how to know which one to choose, none of them match anything indicated on the label under my box (I don’t even see any "wifi key" indicated). So I don’t touch anything, afraid of losing my Internet access.

There you go! Could you help me? :-)

Thank you so much! :-)


2 answers

  1.
    Whoviana Posted messages 47 Registration date   Status Member Last intervention   1
     

    I forgot an important detail:

    if I save photo by photo (which also happens via Wi-Fi, presumably?), the backup to Google Photos does go through, it isn’t "waiting for Wi-Fi connection." So it’s the absolute mystery to me.

    .

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  2. Pierr10 Posted messages 13843 Registration date   Status Moderator Last intervention   5 848
     

    Hello,

    The first thing you need to do is identify the Wi-Fi network broadcast by your SFR box.

    You can know everything about this network by using the router's administration interface from your computer.

    Follow the instructions in this link to access this interface.

    https://assistance.sfr.fr/internet-tel-fixe/box-nb4/configurer-acces-interface-web-administration.html

    Then you will be able to manage the Wi-Fi. You should see the network name (SSID); there are probably 2 networks, one at 2.4 GHz and the other at 5 GHz. You should also see the passwords associated with them.

    https://assistance.sfr.fr/internet-tel-fixe/wifi-debit/configurer-connexion-wifi-nb6-interface-web.html

    (the link may not correspond to your box model, but you will see how it works).

    After you have identified it, you can forget the other networks you see (there may be those of neighbors), and only use the Wi-Fi delivered by your box.

    What is well conceived is clearly expressed,
    And the words to say it come easily.
    (Boileau)

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    1. Whoviana Posted messages 47 Registration date   Status Member Last intervention   1
       

      Thank you very much Pierr10, I will do that. I’m sorry I’m only thanking you now: I didn’t receive any notice that I had a reply (I’ve noticed over time and through my questions that it’s very random: sometimes I’m notified, sometimes not, which puts me in a bind regarding the people who are kind enough to respond to me).

      Well, I’ll use the link you gave me, because nothing on the label under the box can be identified as a key. And I’ll come back to tell you.

      Thank you in any case

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      1. Whoviana Posted messages 47 Registration date   Status Member Last intervention   1 > Whoviana Posted messages 47 Registration date   Status Member Last intervention  
         

        Yesssss, it works!!! And my backups have resumed!!!

        Thank you very much Pierr10. Like many things, it was simplement, and my problem of being unable to find the codes came from the fact that there are actually 2 labels under the box: one, large, under the box, and the other, very small, near the connection cards (not very clever, that).

        As the large one contained the same information as the cardboard box of the box (lots of lines of numbers and letters that look a lot like identifiers) I thought that was the "label under the box." So when I saw SFR network proposals in the list offered on my pixel, I thought I had to refer to those sacred lines, but since none of them was titled "network," or "wifi" or "key," I didn't know which to choose. And moreover, once chosen at random, I was asked for a password that I did not have.

        ... until I discovered, just now, that there was another label (frankly, what a good idea not to put them all together!!!) on which is clearly indicated the network number and the cleartext key.

        Thank you very much Pierr10, for replying so kindly and so completely. Without you, I would still be wandering on the web looking for an answer that was always the same: "look at the label under the box" which was of no use to me since I wasn't looking at the right label!!!

        Have a great week, and thanks again! I will mark this as resolved

        (one mystery remains, and it annoys me a bit because I do like to understand, namely: why the photo backup by photo backup was working fine, even though it presumably uses the same wifi path...)

        :-)

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      2. brucine Posted messages 25078 Registration date   Status Member Last intervention   4 172 > Whoviana Posted messages 47 Registration date   Status Member Last intervention  
         

        Hello,

        The Box interface is accessed at http://192.168.1.1

        The default username is admin, I think the default password is either (hidden) administrator or password, I’m not sure, they are written on the label stuck under the Box, as well as the network SSID and its key.

        After entering the login password in the Box interface, you can change it under Maintenance-Administration and check the SSID and key in General WiFi.

        You can also, but it is not necessary, change the SSID name in WiFi Configuration and its key in WiFi Security: the important thing is to have this SSID to connect to among those offered by the phone, then the key so that it is accepted.

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