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Package not received

Alexandra -  
 Alexandra -
Hello,
When I track my package, it is marked as "encountered an incident" on the Colissimo website. I can't reach them; my package was supposed to be delivered on August 30th.
My order number is 176165209.
Can you help me?

2 answers

  1.
    Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   6 568
     
    Hello

    In this case, the sender is the one who has the authority to act, so it is up to them to file a complaint with the carrier if there has been an issue blocking delivery (theft, destruction, etc...)

    In short, you should contact the sender and ask them to take action...

    --
    My mission is to kill time, and theirs is to kill me in turn.
    It's quite comfortable among assassins. (E.Cioran)
    1
  2. Alexandra
     
    I know, but La Poste has several contact options, either by phone where no one answers, it’s just a voicemail saying "press 1, 2, 3," anyway no one on the line. By email, "site with technical problems," Messenger page error 404, anyway I can't reach anyone, they just pass the buck :(
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    1. Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   6 568
       
      It's not your responsibility to reach out to La Poste or any carrier... It's up to the sender... (the online store you ordered from) to do it....

      Of course, it all depends on whether this online store is reliable... or not?...

      What is the site? And where is it located? If it's an "exotic" site... its likelihood of intervention is more uncertain...
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    2. Alexandra
       
      Showroom
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    3. Alexandra
       
      But for them, it's even more complicated to get someone. I can't cancel my order, I can just track it, a real headache.
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    4. Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   6 568 > Alexandra
       
      Hmm, it's not "won" then...

      They must have a contact page on their website... leave them a message....
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    5. Alexandra
       
      Ok thanks, I will go through the site because on the app I have absolutely no place to complain, it keeps redirecting me to the carrier.
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